Trusted Agent profile · Bristol, City of
★★★★★
695 reviews across 3 platforms
25 Highridge Road, Bishopsworth, Bristol, BS13 8HJ, Bristol, City of, BS13 8HJ
Hunters's office in Bristol, City of, at 25 Highridge Road, is rated 2.8 out of 5 across 695 reviews on three platforms, including 120 Google reviews rated 4.7.
120
Reviews on Google
This office
21
Reviews on Facebook
This office
554
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotCouldn't recommend more!
I would highly recommend Jake from Hunters Bishopsworth for being professional and attentive with our sale and purchase.Although he was unable to help us due to the locality of our property, he put us in touch with Adam at the Portishead branch straight away. Adam then assisted us from start to finish and provided an excellent service 🌟 Couldn't recommend more!
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
1/5
GoogleDO NOT use allenstone!!!! They had intentionally given us a price that was over inflated but took 3 months to admit this. Even after having several meetings with them asking exactly that, they would not admit it. The contract they ask you to sign is in direct conflict with the "property Ombudsman" regulations. There is no organisation at all and communications and feedback were awful. We never got told we had viewings until a couple of hours before it was going ahead. When we finally sold and handed them the key they gave us a "congratulations" letter offering us £50 if we referred a friend to them. After such a poor service from start to finish this was like a smack in the face. EVERYONE I have spoken to in the area had a bad experience with them or knows someone that had the same. We wouldn't recommend them at all
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
1/5
TrustpilotNot transparent, poor communication, poor customer service
1. Not transparent, even though they have a duty to disclose issues with the property once asked.
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
1/5
GoogleIt’s really weird, they just completely blank you if you try to ask to view a house… they have this weird rule of nobody is allow to view a house unless they are ready to proceed which means don’t even bother asking to view anywhere unless your house is sold, but they don’t explain that to you unless you call and hassle them about the few houses you’ve tried to ask to view.. the house we wanted to view has been up for months and months …surely the sellers want some kind of interest otherwise what the heck is the point of having your house on the market!
5/5
GoogleWe’re currently in the process of purchasing our first home and we’ve been so impressed with how professional and quick it’s happened! Everyone we’ve had contact with, particularly Jake and Ria(?) have been so helpful!PositiveProfessionalism
Thank you for the lovely review. Kind regards Hunters Bishopsworth
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.
5/5
GoogleWe have sold and purchased our house through Allen Stone. So happy with the service received, calls and emails always promptly attended. We got the best house and we sold our previous house for a fairly good value. Our journey for house took long time but that was not because of Allen Stone, But finally all done smoothly.James Moore is one of the very helpful staff member.I truly recommend Allen Stone.
5/5
FacebookAllenStone sold my property within 24hrs of it going on the market ! Absolutely 1st class service , nothing was to much trouble . Nicola was fantastic, kept us well informed. Would highly recommend AllenStone if you are thinking of selling your home .
Thankyou so much for your lovely review
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleI have spoken to many members of staff at Hunters Bishopsworth and all have been very helpful, efficient and professional with a very friendly manner. Jake is exceptionally helpful and would highly recommend.PositiveProfessionalism
Thank you for your lovely review, so glad we could be of help. Kind regards Hunters Bishopsworth.
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
GoogleWe have used Nicola Marshall several times now as a family . She is an extremely good agent . She is diligent ,professional and completely knows her market . She is a massive support from start to finish . Nicola goes over and above her job role and is available 24/7 . I highly recommend selling or buying a property through Nicola at Hunters .
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
5/5
GoogleAfter contacting Hunters Bishopsworth about the sell of my property I couldn’t fault how quick and how nice it was to have a good friendly team to contact. A special mention goes to Callum & Jake both Great lads, who have been my go to people when I even have the silliest of questions. It’s nice to know that something so important, like the sell of my house is being dealt with by people that I ultimately trust and can have a good bit of banter with, showing their approachability, whilst remaining professional and efficient. It’s actually the second time I’ve used them within the last five, and definitely would use in future.PositiveQuality
Thank you for the really nice review. Kind regards Hunters Bishopsworth
5/5
GoogleVery happy with Hunters selling our property so quickly. All the team were very professional and helped us enormously through the process. We were thankful to make use of their mortgage advisor to arrange a mortgage. It made it so much more stress free having the mortgage secured without having to go and make app,s at banks during the pandemic. But the true star of the company is the Move Manager service. Our sale was difficult due to leased solar panels. Our move manager constantly chased things up for us with all the relevant solicitors and purchasers and could explain each situation as it arose. I can’t praise enough how important it was to have a consistent point of contact to take some of the stress out of a difficult move. First class customer service from both offices.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your very lovely review, so glad we could help sell your property so quickly. Kind regards Hunters Bishopsworth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Bristol, City of office has 695 reviews across three platforms: 120 on Google, 21 on Facebook, 554 on Trustpilot (across the whole business).
Hunters Bishopsworth is rated 2.8 out of 5 across all 695 reviews, and 4.7 out of 5 on Google from 120 reviews.
Hunters Bishopsworth, 25 Highridge Road, Bishopsworth, Bristol, BS13 8HJ, Bristol, City of, BS13 8HJ.
