Trusted Agent profile
★★★★★
695 reviews across 3 platforms
25 Highridge Road, Bishopsworth, Bristol, BS13 8HJ, Bristol, City of BS13 8HJ
Hunters's Bristol, City of office at 25 Highridge Road is rated 2.8 out of 5 across 695 reviews on three platforms, including 120 Google reviews rated 4.7. The 554 Trustpilot count is for the whole business. Checked 9 October 2026.
120
Reviews on Google
This office
21
Reviews on Facebook
This office
554
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
FacebookI’m writing to recommend Sophie Lampert, an outstanding property letting agent who has managed my rental properties with exceptional skill. Her professionalism, deep understanding of the local market, and proactive communication have consistently ensured high-quality tenants and seamless leasing processes. Sophie’s attention to detail, responsiveness to both my needs and those of tenants, and ability to handle issues efficiently have made her an invaluable partner in property management. I wholeheartedly endorse her for any role in this field. Sincerely, Peter
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
5/5
TrustpilotWish I could give more stars
Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
5/5
GoogleI highly recommend Sophie Lampert, an outstanding property letting agent who has managed my rental properties with exceptional skill. Her professionalism, deep understanding of the local market, and proactive communication have consistently ensured high-quality tenants and seamless leasing processes. Sophie’s attention to detail, responsiveness to both my needs and those of tenants, and ability to handle issues efficiently have made her an invaluable partner in property management.
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotInvasion of privacy-HUNTERS LETTING AGENTS IN TRING-why not answering e mails matters
HUNTERS LETTING AGENTS IN TRINGThinking of renting via Hunters in Tring?My experience is very poor, at the moment they are not even replying to my e mails. Have had lots of problems with hot water etc, but my Xmas has been ruined by landlord taking it upon themselves to enter my home, poke around, opening cupboards etc, comment on water heater left on, all whilst I am away, under the pretext of a non essential repair that has been outstanding for 4 months at least. Hunters seem to think this is all ok, no reply to any of my e mails (nothing new there), for the last 4 days. I think this is really irresponsible behaviour by a letting agent as this feels like an invasion of privacy, am struggling to get early flight home to try to stop this from happening.I think there are good reasons why Hunters don't actively have a trust pilot account, on reading the reviews that is understandable.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
5/5
GoogleAfter a failed bidding war with another estate agents I am so happy I randomly decided to walk into hunters. All the estate agents (Jake and James) were incredibly professional and had the answers to every question I had about the property and the area. When we put in an offer I was impressed by how easy the process was and how helpful they were in ensuring we got the house. They stuck to their word and took the house off the market immediately and cancelled all other viewings. Once past that stage we had Della to support us through our move, she was amazing and so very helpful. She is incredibly knowledgable and as first time buyers was able to answer all our questions about the process which was so reassuring. We were amazed that on the day of completion even though Della wasn’t working she still called us as a minor hiccup had arisen and did her bit in pushing along the right parties. Della is a real asset to the team and went above and beyond to support us on our completion day. Thank you all, The Watson’s.
Thank you for your really kind review, we are glad we could help. Kind regards Hunters Bishopsworth
5/5
GoogleFrom start to finish everyone I dealt with at Hunters, Bishopsworth were friendly, enthusiastic and went the extra mile. With this being the first time I’d sold a house, they were very understanding and explanatory and answered all of my questions with ease. The pricing structure was fully explained upfront and the whole process very transparent. Although my initial house sale fell through, they relisted my house and sold it after only a day of viewings. The after sales were also great, I was informed of progress/updates throughout. Jake was involved in the whole process of my house sale. He was always available to answer my questions (however silly) on the whole selling/buying process. He was very professional and friendly but also made me feel a valued customer. I would highly recommend Jake and his team at Hunters, Bishopsworth!
Thank you for your really kind review, we are glad we could help. Kind regards Hunters Bishopsworth
5/5
GoogleThis estate agent is truly amazing! They have helped me all the way through the purchase even with ups and downs from the solicitors. Kody has helped me with my rental property and also the purchase of this one. He is really helpful and goes above and beyond to help me all hours of the day and night. Rachel has been an absolute gem she’s help me with the solicitors and kept everything on track all the way through. She is a real asset to the company and she loves to help people through the whole process. She helped with the very first viewing until completion. Della was also another one who has gone above and beyond with the difficulties I faced. She was really persistent with making sure I completed with this house asap, She was calling every other day to make sure everything was running smoothly. Without these people I would not of had the house and I cannot recommend Hunters highly enough. Thankyou all very much
5/5
GoogleI can’t thank Danni and Rachel enough for everything they did during the sale of my late father’s home. Their support was truly exceptional, far beyond anything I could have hoped for from an estate agent. They went above and beyond at every stage, guiding us with care and compassion through an incredibly difficult time.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
TrustpilotMy experience with Hunters
My experience with Hunters, Bishopsworth has been excellent from start to finish.
5/5
GoogleI would like to say a big thankyou to Danielle Brice at Hunters in Bishopsworth, Danielle has been professional & very helpful since day one. I have had a great experience with all my correspondence with Danielle at hunters in Bishopsworth since renting after i sold my house due to COVID19. When i have ever spoken to any of the team at hunters Bishopsworth they have always been helpful & responsive. Danielle has been super helpful when i have asked for help / information with my enquiries in the last 8 months & Deserves all the recognition for being a great asset to the company. I believe it's people like Danielle that make a company great - So a big thank you for all your support as you have gone above and beyond to provide a great customer service. Wishing you all the best, Take care. Zack BidwellPositiveResponsiveness, Quality, Professionalism
Thank you for your very kind review. Kind regards Hunters Bishopsworth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Bristol, City of office has 695 reviews across three platforms: 120 on Google, 21 on Facebook, 554 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters Bishopsworth is rated 2.8 out of 5 across all 695 reviews, and 4.7 out of 5 on Google from 120 reviews, checked 9 October 2026.
Hunters Bishopsworth, 25 Highridge Road, Bishopsworth, Bristol, BS13 8HJ, Bristol, City of BS13 8HJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.