5/5
GoogleGreat experience. Viewed 3 properties with Joshua who was polite and knowledgeable.
Trusted Agent profile · Brighton
Pavilion Properties Brighton reviews
★★★★★
194 reviews across 1 platform
129 Lewes Road, Brighton, BN2 3LG
Pavilion Properties's office in Brighton, at 129 Lewes Road, is rated 3.2 out of 5 across 194 reviews on 1 platform, including 194 Google reviews rated 3.2.
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Reviews
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
Google1/5
GoogleRented a flat for one month from this agency, clean it before I moved out, it was much cleaner than when I moved in( there are photographs as evidence) . They still charged me £80 for cleaning. Haha this is so funny. If you want to be charged with no reason, choose this one.
5/5
GooglePavilion Properties are a vey good letting agent in Brighton. All the team at the company are courteous highly professional and friendly. Property management are on the ball and always get issues fixed quickly, recommend to all.
1/5
GoogleUseless. Have misspelled a tenants email address in their database and for the past year have been emailing me in error, often with confidential tenant information. I have repeatedly informed them of this error, but they seem unable to change. Their Twitter account shows a similar pattern of poor communication, I would recommend avoiding them.
1/5
GoogleThey treat students with the up most contempt and if you have any house issue they leave it months before sorting it. We have had a roof leak for the last 4 months and they're not going to fix it until the end of June. Absolutely disgusting service and treatment of tenants.
1/5
Googlestill had no response regarding my window it has been a month and water is leaking through thank you for responding to my many emails and phone calls, you would think if someone complains once people would try giving a better service by dealing with the matter obviously i was wrong
5/5
GoogleWe were looking for a flat so desperate and Pavilion properties, most of all, Rob Burgh have been super helpfull and super nice with us. The process has been super easy and relaxed.
5/5
GoogleGood range of houses and nice staff!
Agent replied · 24 August 2024
Thank you for your review!
2/5
GoogleAbsolutely terrible service. So much wrong with the property and every time we needed Pavillion to do something for us we received blunt responses, long wait times etc. Would stay as far away from them as possible.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleOf all the agencies I’ve dealt with, yours has by far been the best in Brighton. Great customer service, speedy replies and a willingness to help. Danielle in particular has been brilliant, getting maintenance issues dealt with quickly and giving me a dehumidifier to use too.
5/5
GoogleGood customer service, helpful when we have problems with their property Good to deal with
1/5
GoogleRude and disfunctional. Seriously would not recommend these to anyone. 6 weeks without a fridge as well as a few weeks here and there without certain utilities functioning properly. they just don't care about the tennents once they are in their pocket.
1/5
GoogleVery poor customer service, and a lack of care for safety of tenants
5/5
GoogleI have recently rented a flat through pavilion, very helpful team always there to anwser question. When I moved in there were some issues but they got sorted straight away. Would definantly rent through them again. Highly recommend.
5/5
GoogleI have recently rented a flat through pavilion, very helpful team always there to anwser question. When I moved in there were some issues but they got sorted straight away. Would definantly rent through them again. Highly recommend.
1/5
Googlethey try to take all of tenant deposit when the contact ended such as broken furniture which is still good when i moving out and many more stories. not a good place to looking for a house especially for international student .
5/5
GooglePavilion properties was very helpful! never had any issues and was always quick to reply to any problem. The staff are also very kind! Thank you for having us!PositiveResponsiveness, Quality, Professionalism
2/5
GoogleEnquired about a property only to be asked for 6 months rent in advance or a guarantor. Before referencing. Before even viewing! Company policy apparently. Definitely a company I wouldn't rent from in that case.
1/5
GoogleVery bad experience, not checking the landlord credibility. The agency charging you a lot but in return they give nothing. Very bad experience with the landlord, keeping unlawfully the deposit, not complying with the legal requirements about deposit scheme.
1/5
GoogleRun. RUN. Do not under any circumstances rent with them. They will be lovely up until you pay them and they do not come through on any of their promises. If you are a student especially.. RUN AND DON'T LOOK BACK.
5/5
GoogleHaving a property manager that even answered to a few issues we were having whilst he was away on a holiday in greece shows what sort of commitment these guys make to ensuring we are looked after, cheers Liam!
4/5
GoogleWe have been dealing with Jack Brockhurst regarding our tenancy and he has been absolutely great on our behalf, really helpful in sorting out maintenance issues! Makes the student letting process much more hassle free.
2/5
GoogleIf you have the time to constantly chase them with maintenance and other issues, then by all means use their services. If not stay away. Whenever we have contacted them they have been lovely though. Useless but lovely
1/5
GoogleYou can not call and get anything fixed they take your rent through a phone call but they don't fix anything when something goes wrong its not direct system at all MTM is far better
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