Pavilion Properties Brighton reviews

★★★★★ 5/5

Google

I went to many property agents but at Pavilion property, it was amazing experience with Leon as he explained everything in detail and I would appreciate his effort and way of showcasing the property- we are still trying to find a good property but Leon is really guiding and helping us in finding the best fit for us.

Ishita · 16 September 2025

★★★★★ 1/5

Google

As a student do not rent with this over priced company. The prices are insane for so little. It's embarrassing to say how much you are paying to people around you, they come over and see a non kept house. In the first 3 weeks of living here, there are drainage issues, light issues and heating issues that we had to call up more than twice to get it fixed. It's ridiculous and I regret picking this house. Only reason we had to stay was because it was already getting too late.

Rhb · 16 October 2025

★★★★★ 5/5

Google

Really good with maintenance and a lovely team. I have been newly diagnosed with a health problem and had a maintenance issue go on in my flat. The whole team worked really hard and were incredibly kind to get it sorted for me as a priority and I hugely appreciate it. Ive let off a few other Brighton agents before but these guys are the real deal. Massive thanks to lyon, Antonia, Sam, Kelly and Saeid you all deserve a raise.

Daisy · 15 April 2026

★★★★★ 5/5

Google

I would like to give credit and shoutout to Jack at Pavilion. He has been a fantastic property manager overall, and always promptly dealt with any issues. He has always been open with all enquiries and promptly came back to any questions/concerns and assisted with a smooth move-in & move-out. Thank you! With that in mind I strongly advise anyone reading this review to stay away from GFF 103 Ditchling Road. The landlord seems hesitant to deal with the underlying structural issues (ventilation, leaks, thermal insulation)of the property and you will face heavy damage to furniture and personal items from mould. We have had many items ruined and clogged sinuses for months. Neither properly ventilating the whole flat, nor a 10L dehumidifier helped the situation, as likely the whole walls of the house are fully moist inside. Having another layer of fresh paint will not solve this and will start chipping within a year. I don’t believe this is Pavilions fault, hence giving the agency 5 stats as they were an excellent agent.

Alexey · 25 October 2021

★★★★★ 5/5

Google

I would like to give credit and shoutout to Jack at Pavilion. He has been a fantastic property manager overall, and always promptly dealt with any issues. He has always been open with all enquiries and promptly came back to any questions/concerns and assisted with a smooth move-in & move-out. Thank you! With that in mind I strongly advise anyone reading this review to stay away from GFF 103 Ditchling Road. The landlord seems hesitant to deal with the underlying structural issues (ventilation, leaks, thermal insulation)of the property and you will face heavy damage to furniture and personal items from mould. We have had many items ruined and clogged sinuses for months. Neither properly ventilating the whole flat, nor a 10L dehumidifier helped the situation, as likely the whole walls of the house are fully moist inside. Having another layer of fresh paint will not solve this and will start chipping within a year. I don’t believe this is Pavilions fault, hence giving the agency 5 stats as they were an excellent agent.

Alexey · 25 August 2021

★★★★★ 5/5

Google

I’m in the process of a student tenancy and Josh has been incredibly helpful throughout the whole process. He was present for our house viewings and through the paperwork process reached out to us frequently to see how we were doing and keeping us on track. Josh has made this experience really smooth and easy :)

Tam · 26 May 2024

★★★★★ 1/5

Google

I don’t recommend it for any student out there in Brighton. Once we moved into the new house, the previous tenant’s stuff is still there in the house. The landlord didn’t even clean the house right after they left, as the bin was full. It …

Momen · 16 April 2025

★★★★★ 1/5

Google

Probably the worst letting agency ever. If there was a zero rating I would give it. A complete lack of customer service or care for their student tenants and failure to deal with a multitude of issues (including black mould) with their very …

Karen · 16 April 2025

★★★★★ 5/5

Google

Very happy with Leon's quick responses to a problem !!

Gloria · 16 March 2026

★★★★★ 5/5

Google

I contacted many agencies in order to find an apartment, without exception I was disappointed in all of them. Pavilion was the only one who, with their kindness and excellent expertise, rented me a perfect apartment. All my requests were …

Bernadette · 16 April 2025

★★★★★ 5/5

Google

Josh has been super help finding us a property

Josb · 27 August 2024

★★★★★ 5/5

Google

Good people, who understand

Attic · 2 April 2026

★★★★★ 4/5

Google

I had the opportunity to work with Josh, who was very enthusiastic and helpful. All of our issues were resolved promptly and efficiently. I’m very grateful for his support, from helping us with renting a house to addressing some minor problems that occurred when we moved in. He took care of everything.

Nguyễn · 26 October 2024

★★★★★ 5/5

Google

My experience with Pavilion Properties has been great. As students we rented a place out with them. Sam, our landlady, was always quick to respond to any problems we had, kind, and had been super helpful the entire time. Francesca was also super helpful throughout the tenancy. I would recommend Pavilion Properties to anyone else.

Ben · 29 October 2023

★★★★★ 5/5

Google

Lovely letting agents, very helpful with any queries regarding rent or maintenance issues and we got our full deposit back quickly, no questions asked.

Gem · 16 September 2025

★★★★★ 4/5

Google

When we originally moved into the house lets say it wasnt exactly rainbows and sunshines but with the help of Shane, pavillion have managed to improve so much for myself and my housemates! Shane has been super quick at replying meaning any maintenance issues have been resolved even the same day where possible. As students we’ve all appriciated how easy its been to sort things out with pavillion even when arranging moving in. Also, it’s a blessing and a half to have the pavillion card, discounted entry at clubs and 50% off pizza hutt, what more could you ask for as students.

Magdalena · 26 August 2019

★★★★★ 5/5

Google

I have been with Pavilion properties for 2 years now and their service over the past year has definitely improved. When issues with the house are reported they are mostly dealt with promptly and the issues are resolved. In particular, one of the staff members Shane is particularly helpful and when we contact him we know that the issue is going to get dealt with straight away. Including issues being reported and dealt with on the same day! Over the past 2 days we have had issues with our WIFI and this evening Shane went out of his way and stayed behind 45 minutes after office closing time to help us to fix our WIFI. Excellent service from Shane, he makes you feel listened to!

Shannon · 26 August 2019

★★★★★ 5/5

Google

Josh was really helpful on a viewing we attended. Although we were unable to proceed with the property at the time we were very grateful for his time and professionalism and would definitely consider renting with Pavilion in the future

Santuishi · 25 June 2024

★★★★★ 5/5

Google

I dealt with Rob at Pavilion Properties when renting a flat. I initialled enquired about the property via Rightmove on a Saturday afternoon and he called me straight away and we met for a viewing (unexpected on a Saturday). Openly admitting I wasn't the easiest of clients as I was busy at work and undecided on the move he was very patient, helpful and always easy to contact. I have since rented out the house I moved out from with them and I am happy with the service. Recommended.

Dave · 27 August 2014

★★★★★ 5/5

Google

Stayed in a pavilion property in Brighton for 2y, maintenance was always done on time, were always fair with me, Jack was a really good property manager. Lots of good memories.

A · 12 August 2024

★★★★★ 5/5

Google

During the last few months I have been struggling to find a studio or flat that would take an ex student that is 22 and now works full time however after talking to Josh he had helped me not only find myself a studio but has been beyond helpful when it comes to my questions and enquiries knowing it is my first proper experience at renting. I have not met a lettor that has been near this helpful in the 4 years I’ve lived in Brighton

Joseph · 25 July 2024

★★★★★ 5/5

Google

Stayed in a pavilion property in Brighton for 2y, maintenance was always done on time, were always fair with me, Jack was a really good property manager. Lots of good memories.

Steven · 3 August 2024

★★★★★ 5/5

Google

I have been letting from Pavilion letting for a long time, they have been nothing but helpful, reliable and fast acting if there is any problem no matter now big or small, the staff are friendly and approachable and always willing to listen to any questions you may have for them from the accounts team to the maintenance they are always at the end of the phone if needed . I will always suggest Pavilions if my friends are looking to rent as they have been nothing but great.

Stephanie · 25 June 2024

★★★★★ 5/5

Google

Over the years I have consistently been very happy with the advice, support and experience of the team at Pavilion Properties in both the management and marketing of my portfolio of properties. Their knowledge of the local property market is excellent and they are continuously striving to innovate and to find new ways to support landlords. In addition the company are well connected with a range of professional advisers and trades people, which is a great advantage. I would have no hesitation in recommending them.

Danny · 25 August 2021