5/5
Jenny was so helpful. Made the whole process super easy and answered all questions quickly.
Agent replied · 11 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Brighton
★★★★★
318 reviews across 2 platforms
52 Norfolk Square, Brighton, BN1 2PA
King and Chasemore Lettings's office in Brighton, at 52 Norfolk Square, is rated 4.5 out of 5 across 318 reviews on two platforms, including 300 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of two awards King and Chasemore Lettings won in 2026.
The Trusted Agent 2026 results for King and Chasemore Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
Jenny was so helpful. Made the whole process super easy and answered all questions quickly.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Very helpful finding us a rental during very difficult times, thanks Liam job well done.
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
The entire team at King & Chasemore are absolutely lovely and have been nothing but helpful throughout the entire renting process. I have to mention the lovely Rebecca, in particular, who really went above and beyond when answering my MANY questions, and replied to all of my emails extremely quickly. I am a first time renter but I would recommend anyone to choose this lettings agent, they have been nothing but reliable and very helpful to me so far!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
The experience has been seamless and super efficient! Thanks so much for being so accommodating
Hello Jess, Thank you so much for your wonderful 5* review! We're thrilled to hear that your … More
5/5
Anet was very friendly and helped us through the procces very smoothly and professionaly.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
1/5
Abysmal letting agency that will just try to make a good buck off of you any way that they can. Avoid at any cost! …
Hello Elina, Thank you for sharing your experience with us. I'm truly sorry to hear about the difficulties you faced during your application process. We take such feedback … More
5/5
Atosa is very helpful and friendly. Service here are following on time. Recommended.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Atosa was very helpful and kind, we appreciate her help
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
Lovely lady Atosa was very informative and professional, thank you ! :)
Thanks for your superb 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
We were very stressed about relocating from Cornwall to Brighton and Erena helped us through the process smoothly and professionally. She talked us through everything we needed to do and was on the other end of the phone when we needed anything. We are now so excited to move in and so happy to be living in Brighton! Thank you!
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
After owning a property for 21 years, we needed a short-term tenancy and Rebecca McIntyre & the Norfolk Square branch team were always helpful, friendly and very happy to answer our endless questions. The whole tenancy process was very straightforward, any issues resolved as soon as possible and we were kept informed at every step of the way. Highly recommended, such an excellent & professional team of very knowledge agents!
Hi Lana! Thanks so much for your lovely 5* review! Rebecca and the team really appreciate your kind words! Graham, Customer Relations
5/5
Best estate agent service I’ve been with, my agent especially, Ryan Anderson was very attentive, professional and easy to reach out to for help :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Dan did a wonderful job; found a great flat, helped us sort out the paperwork and enabled us to move as soon as COVID restrictions allowed. Thanks Dan
Thank you for your glowing 5* review! I will make sure your kind words are forwarded to the local team. Best wishes, Scott @ Customer Relations
4/5
After giving up from being on hold for 50minutes through admin and accounts when I managed to speak to someone at the hove office they organised for someone to call me back so I didn’t need to wait on hold anymore. When the call came through the person who helped me was really lovely and helpful. She was friendly and took time to chat to me which gave a very personal touch to the service.PositiveQuality, Professionalism
Thank you for your lovely review and kind comments. Best wishes, Lucy, Customer Relations.
5/5
Jenny was awesome and all communication was swift. Very happy. Thanks!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
Chichester branch
Chichester branch. Terrible customer service, clearly more about the money rather than advising as to what would actually result in a quick sale. Was told a potential viewer was "a bit bonkers" and was more or less forced out of our home 15 mins before another viewing as they had turned up early. Wasted 3 months. And now, despite REPEATED requests, they still can't pick their board up (even though we have sold via another agent). AVOID. AVOID. AVOID.
5/5
As a disabled person, I have struggled with discrimination on my journey to finding a new home. King and chasemore made the experience welcoming, smooth and I was so fortunate to have Erena Philipos guiding me and helping me to getting my dream home to suit my needs, and going that extra mile. I can’t say how happy I am or how thankful I am. Highly recommend. Excellent service.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
The best agency in Brighton, in a matter of weeks the Kings & Chasemore agents helped me find the perfect home within my budget. I just have to thank the immense kindness of the agents Atosa and Erena who were fundamental in this realization. Extremely competent and very kind. I definitely highly recommend this agency, everyone is very helpful and will do their best to find your new home!
Thank you for your great 5* review and your recommendation. Best wishes, Lucy, Customer Relations
5/5
Even though we didn’t end up renting the property we had planned, I have to applaud the service we were given. We were mainly in contact with Liam and he was amazing. Stayed in touch constantly, provided us with updates along the process, was always friendly and ready to go above and beyond for us. Very kind!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
4/5
As is the case with most low-cost housing in Brighton, we had the occassional problem (which ultimately comes down to the landlord) but were very happy with the respect we were treated with by King and Chasemore. Past letting agents have ignored us and frozen us out, and tried to steal deposits over minor things etc, King and Chasemore Brighton is not like that at all. Nice, helpful people.
1/5
Terrible attitude and thinks above everyone no respect to owners private property. Inconsiderate.
We apologise for any negative experience you had with our business. We value and respect all of our customers and their property. We will address this issue immediately. Thank you for bringing it to our attention. Please do contact us via … More
5/5
Wonderful experience. Everyone in the team is very supportive. @Ryan Anderson was very helpful throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
Atosa is very helpful, professional and great customer service
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Great service. Atosa is very professional and lovely girl
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
King and Chasemore Lettings's Brighton office has 318 reviews across two platforms: 300 on Google, 18 on Trustpilot (across the whole business).
King and Chasemore Lettings Brighton is rated 4.5 out of 5 across all 318 reviews, and 4.7 out of 5 on Google from 300 reviews.
Yes. In The Trusted Agent 2026 awards: King and Chasemore Lettings, Brighton won Gold; King and Chasemore Lettings, Crawley won Platinum.
King and Chasemore Lettings Brighton, 52 Norfolk Square, Brighton, BN1 2PA.