Trusted Agent profile Β· Brighton

King and Chasemore Lettings Brighton reviews

β˜…β˜…β˜…β˜…β˜… Excellent

318 reviews across 2 platforms

52 Norfolk Square, Brighton, BN1 2PA

King and Chasemore Lettings's office in Brighton, at 52 Norfolk Square, is rated 4.5 out of 5 across 318 reviews on two platforms, including 300 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of two awards King and Chasemore Lettings won in 2026.

Google logo

4.7 / 5

300

Reviews on Google

This office

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for King and Chasemore Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Brighton office, from every platform, shown as written. First names only.

5/5

Google

Roberto Cantu is an excellent agent who helped me secure a great place in Brighton. After I'd signed the initial forms, he called me literally 10 minutes later to let me know I'd been accepted. Friendly and incredibly quick, responsive service.PositiveResponsiveness, Professionalism

Morgan Β· 14 June 2022

Agent replied Β· 13 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rebecca was soooo helpful and found us the most perfect flat! Her and the team have been so efficient and responsive and all communication was very clear. Ryan was also super helpful! Thank you both so so much ✨PositiveResponsiveness, Quality, Professionalism, Value

Ashleigh Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you for your excellent 5* review and comments! Best wishes, Lucy, Customer Relations

5/5

Google

We found our dream property through King & Chasemore and couldn't be happier. The service we have received from Atosa has been fantastic. The communication has been great, and we have felt very safe in her hands. Thank you so much! :)

Chloe Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I'm not normally a fan of any occupation with the name agent at the end but I was absolutely delighted to be disabused when I was in the office and saw how Liam treated a vulnerable person with incredible kindness and compassion. One of those moments when you remember there are wonderful humans out there. When I dealt with him it was quick easy friendly efficient and again, human. Thoroughly recommend, John

John Β· 14 December 2023

Agent replied Β· 11 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

4/5

Google

Ryan was so helpful when we got locked out from our property ,even though it was late on a Saturday afternoon he came out and sorted things out for us in a v kind way .We felt really looked after .

Heather Β· 12 June 2022

Agent replied Β· 11 June 2024

Many thanks for your great review. Best wishes, Lucy, Customer Relations.

5/5

Google

We have had a lovely experience with letting a property through this agency. Ryan was really informative, communicative and professional. Ryan and Rebecca were able to answer all our questions and make this process simple and stress free.PositiveResponsiveness, Quality, Professionalism, Value

Chiara Β· 12 June 2022

Agent replied Β· 11 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Agents Liam and Rebecca were really helpful and efficient in helping me rent my new place!

Joel Β· 12 May 2024

Agent replied Β· 11 June 2024

joel chan thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Have recently had a couple of viewings with Kings & Chasemore. Olivia, who showed us around, was really accommodating in scheduling the viewings and keeping us posted with new listings. During the viewings she was really helpful and had good knowledge of the properties and could answer any questions we had. Thank you for all your help to date!

Joshua Β· 2 August 2024

Agent replied Β· 23 August 2024

Thank you for your 5* review Joshua. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

I had an enquiry about one advertised property so I rang the Western road office. Lovely Anet was so helpful and very knowledgable. Looking forward to hear from her again.

Nikola Β· 12 June 2023

Agent replied Β· 11 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I have had a wonderful experience with King & Chasemore. Our letting agent, Atosa, was very friendly, calming yet quick and attentive to detail when updating us with new listings on the market. This has been the best service I've received when looking for properties in Brighton and Hove by a mile. I hope that our application is successful but I am already extremely appreciative and thankful to Atosa for the opportunity and superb help with this process.

Jack Β· 12 June 2023

Agent replied Β· 11 June 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly recommend - helped us move into a beautiful flat in Hove. Liam was great and throughout the process was friendly, professional and always available to answer our questions.

Daisy Β· 12 June 2023

Agent replied Β· 11 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The whole process has been super quick and easy. Atsosa showed us around the property and was really professional and nice. She made sure the minor repairs that were needed were done before we moved in. Rebecca then helped us with the references and signing and everything was really fast and easy. Thank you king and Chasemore! You are a breath of fresh air after our last, awful, letting agents who shall remain nameless πŸ˜‚

Georgia Β· 17 July 2023

Agent replied Β· 11 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Extremely poor service and complete lack of professionalism.

An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service.

AC Β· 26 January 2026

5/5

Google

We had a wonderful experience leasing a flat in Brighton with Ben. Ben was extremely helpful and answered all of our questions quickly and thoroughly. Thank you!

GBRF Β· 12 June 2023

Agent replied Β· 11 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Chris, Liam and Olivia were super helpful in getting us set up:)

Robin Β· 12 May 2024

Agent replied Β· 11 June 2024

Robin Cannell thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Easy going estate agents, process proceeded fast and smoothly and good communication along the way. Thank you Liam for all your support πŸ™πŸ½ …

Maria Β· 16 August 2023

Agent replied Β· 11 June 2024

Hi Maria, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

We were struggling to find a place, as we’re looking from out of Brighton. When I rang King & Chasemore about a property that had gone, Liam mentioned a new property would soon be coming on the market and he would contact me. A few days later true to his word he contacted me and we were able to find our new home. They are very efficient and professional. A great agency!

Candice Β· 16 August 2023

Agent replied Β· 11 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

thank you so much to Aneta and King and Chasemore for helping to us. they are so professional and friendly. thank you for this Wonderful experience.

Γ–mer Β· 12 June 2023

Agent replied Β· 11 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Anet was really helpful to find the right place for me. She is quite attentive. I would highly recommend this service, good communication and very professional

Veronica Β· 12 June 2023

Agent replied Β· 11 June 2024

Thank you for your recommendation and taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.

5/5

Google

My experience with King & Chasemore (Norfolk Square branch) has been fantastic so far, Erena has been super helpful (and quick!) in sorting out everything for my new rental property. Excellent service, highly recommended!

Emma Β· 12 June 2022

Agent replied Β· 11 June 2024

Many thanks for your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Atosa was incredible in helping us find our new home. Always so friendly, was quick to get back to us with any queries and made the whole process super easy. Thank you so much Atsoa!

Tommy Β· 12 June 2022

Agent replied Β· 11 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Was very apprehensive due to past experiences with letting agents however, I was made to feel very at ease when trying to find somewhere - would definitely recommended speaking to Liam if you need any advice in the future as he managed to find the perfect place! Thank you

Kiera Β· 9 October 2024

Agent replied Β· 23 October 2024

Thank you Kiera for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Just started renting with these and I have to say the team here are some of the nicest, most efficient people I’ve dealt with. Rebecca, Ryan and Dan were super professional and personable.PositiveResponsiveness, Professionalism

Chris Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you for your brilliant 5* revie. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Worst service EVER

Worst service EVER, and I am still paying a high price for going with King & Chasemore. I have never known such appalling and unethical service such as this. The practices employed here are off the scale. Over two weeks ago, we served notice on King & Chasemore after we found out they had been lying to us for months about the bottom end of the chain (sellers of flat trying to sell a property with cladding that did not meet the new H&S standards). Even after we found this out and served notice immediately on Monday 7th October (upon the advice of our solicitors), we were met with increased resistance from their staff who refused to accept our notice. it took all week, and we had to contact their area manager to finally get this sorted. However, today, we find that our property is still being marketed on rightmove. We have emailed them to ask this be taken down immediately but are met with radio silence. The sheer spitefulness and unethical business practices of this organisation is appalling. The emotional and pyshical toll this has taken on us cannot be put into words and I am disgusted with King & Chasemore since this is still ongoing, (after the notification period). Do not use these jokers under any circumstances, they have the moral compass of a child rapist.

Jennifer Β· 8 October 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read King and Chasemore Lettings's Google reviews

Questions about King and Chasemore Lettings Brighton

How many reviews does King and Chasemore Lettings Brighton have?

King and Chasemore Lettings's Brighton office has 318 reviews across two platforms: 300 on Google, 18 on Trustpilot (across the whole business).

What is King and Chasemore Lettings Brighton's rating?

King and Chasemore Lettings Brighton is rated 4.5 out of 5 across all 318 reviews, and 4.7 out of 5 on Google from 300 reviews.

Has King and Chasemore Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: King and Chasemore Lettings, Brighton won Gold; King and Chasemore Lettings, Crawley won Platinum.

Where is King and Chasemore Lettings's Brighton office?

King and Chasemore Lettings Brighton, 52 Norfolk Square, Brighton, BN1 2PA.

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