Every review we hold for the Brighton office, from every platform, shown as written. First names only.
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5/5
GoogleRoberto Cantu is an excellent agent who helped me secure a great place in Brighton. After I'd signed the initial forms, he called me literally 10 minutes later to let me know I'd been accepted. Friendly and incredibly quick, responsive service.PositiveResponsiveness, Professionalism
Morgan Β· 14 June 2022
Agent replied Β· 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRebecca was soooo helpful and found us the most perfect flat! Her and the team have been so efficient and responsive and all communication was very clear. Ryan was also super helpful! Thank you both so so much β¨PositiveResponsiveness, Quality, Professionalism, Value
Ashleigh Β· 12 June 2022
Agent replied Β· 11 June 2024
Thank you for your excellent 5* review and comments! Best wishes, Lucy, Customer Relations
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5/5
GoogleWe found our dream property through King & Chasemore and couldn't be happier. The service we have received from Atosa has been fantastic. The communication has been great, and we have felt very safe in her hands. Thank you so much! :)
Chloe Β· 12 June 2022
Agent replied Β· 11 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI'm not normally a fan of any occupation with the name agent at the end but I was absolutely delighted to be disabused when I was in the office and saw how Liam treated a vulnerable person with incredible kindness and compassion. One of those moments when you remember there are wonderful humans out there.
When I dealt with him it was quick easy friendly efficient and again, human.
Thoroughly recommend,
John
John Β· 14 December 2023
Agent replied Β· 11 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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4/5
GoogleRyan was so helpful when we got locked out from our property ,even though it was late on a Saturday afternoon he came out and sorted things out for us in a v kind way .We felt really looked after .
Heather Β· 12 June 2022
Agent replied Β· 11 June 2024
Many thanks for your great review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe have had a lovely experience with letting a property through this agency. Ryan was really informative, communicative and professional. Ryan and Rebecca were able to answer all our questions and make this process simple and stress free.PositiveResponsiveness, Quality, Professionalism, Value
Chiara Β· 12 June 2022
Agent replied Β· 11 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAgents Liam and Rebecca were really helpful and efficient in helping me rent my new place!
Joel Β· 12 May 2024
Agent replied Β· 11 June 2024
joel chan thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHave recently had a couple of viewings with Kings & Chasemore. Olivia, who showed us around, was really accommodating in scheduling the viewings and keeping us posted with new listings. During the viewings she was really helpful and had good knowledge of the properties and could answer any questions we had. Thank you for all your help to date!
Joshua Β· 2 August 2024
Agent replied Β· 23 August 2024
Thank you for your 5* review Joshua. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had an enquiry about one advertised property so I rang the Western road office. Lovely Anet was so helpful and very knowledgable. Looking forward to hear from her again.
Nikola Β· 12 June 2023
Agent replied Β· 11 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have had a wonderful experience with King & Chasemore. Our letting agent, Atosa, was very friendly, calming yet quick and attentive to detail when updating us with new listings on the market. This has been the best service I've received when looking for properties in Brighton and Hove by a mile. I hope that our application is successful but I am already extremely appreciative and thankful to Atosa for the opportunity and superb help with this process.
Jack Β· 12 June 2023
Agent replied Β· 11 June 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHighly recommend - helped us move into a beautiful flat in Hove. Liam was great and throughout the process was friendly, professional and always available to answer our questions.
Daisy Β· 12 June 2023
Agent replied Β· 11 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe whole process has been super quick and easy. Atsosa showed us around the property and was really professional and nice. She made sure the minor repairs that were needed were done before we moved in.
Rebecca then helped us with the references and signing and everything was really fast and easy.
Thank you king and Chasemore! You are a breath of fresh air after our last, awful, letting agents who shall remain nameless π
Georgia Β· 17 July 2023
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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1/5
TrustpilotExtremely poor service and complete lack of professionalism.
An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service.
AC Β· 26 January 2026
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5/5
GoogleWe had a wonderful experience leasing a flat in Brighton with Ben. Ben was extremely helpful and answered all of our questions quickly and thoroughly. Thank you!
GBRF Β· 12 June 2023
Agent replied Β· 11 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleChris, Liam and Olivia were super helpful in getting us set up:)
Robin Β· 12 May 2024
Agent replied Β· 11 June 2024
Robin Cannell thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleEasy going estate agents, process proceeded fast and smoothly and good communication along the way. Thank you Liam for all your support ππ½ β¦
Maria Β· 16 August 2023
Agent replied Β· 11 June 2024
Hi Maria, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
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5/5
GoogleWe were struggling to find a place, as weβre looking from out of Brighton. When I rang King & Chasemore about a property that had gone, Liam mentioned a new property would soon be coming on the market and he would contact me. A few days later true to his word he contacted me and we were able to find our new home. They are very efficient and professional. A great agency!
Candice Β· 16 August 2023
Agent replied Β· 11 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
Googlethank you so much to Aneta and King and Chasemore for helping to us. they are so professional and friendly. thank you for this Wonderful experience.
Γmer Β· 12 June 2023
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleAnet was really helpful to find the right place for me. She is quite attentive. I would highly recommend this service, good communication and very professional
Veronica Β· 12 June 2023
Agent replied Β· 11 June 2024
Thank you for your recommendation and taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.
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5/5
GoogleMy experience with King & Chasemore (Norfolk Square branch) has been fantastic so far, Erena has been super helpful (and quick!) in sorting out everything for my new rental property. Excellent service, highly recommended!
Emma Β· 12 June 2022
Agent replied Β· 11 June 2024
Many thanks for your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAtosa was incredible in helping us find our new home. Always so friendly, was quick to get back to us with any queries and made the whole process super easy. Thank you so much Atsoa!
Tommy Β· 12 June 2022
Agent replied Β· 11 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWas very apprehensive due to past experiences with letting agents however, I was made to feel very at ease when trying to find somewhere - would definitely recommended speaking to Liam if you need any advice in the future as he managed to find the perfect place!
Thank you
Kiera Β· 9 October 2024
Agent replied Β· 23 October 2024
Thank you Kiera for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJust started renting with these and I have to say the team here are some of the nicest, most efficient people Iβve dealt with. Rebecca, Ryan and Dan were super professional and personable.PositiveResponsiveness, Professionalism
Chris Β· 12 June 2022
Agent replied Β· 11 June 2024
Thank you for your brilliant 5* revie. Kind regards, Lucy, Customer Relations
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1/5
TrustpilotWorst service EVER
Worst service EVER, and I am still paying a high price for going with King & Chasemore. I have never known such appalling and unethical service such as this. The practices employed here are off the scale. Over two weeks ago, we served notice on King & Chasemore after we found out they had been lying to us for months about the bottom end of the chain (sellers of flat trying to sell a property with cladding that did not meet the new H&S standards). Even after we found this out and served notice immediately on Monday 7th October (upon the advice of our solicitors), we were met with increased resistance from their staff who refused to accept our notice. it took all week, and we had to contact their area manager to finally get this sorted. However, today, we find that our property is still being marketed on rightmove. We have emailed them to ask this be taken down immediately but are met with radio silence. The sheer spitefulness and unethical business practices of this organisation is appalling. The emotional and pyshical toll this has taken on us cannot be put into words and I am disgusted with King & Chasemore since this is still ongoing, (after the notification period). Do not use these jokers under any circumstances, they have the moral compass of a child rapist.
Jennifer Β· 8 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.