Trusted Agent profile · Brighton

King and Chasemore Lettings Brighton reviews

★★★★★ Excellent

318 reviews across 2 platforms

52 Norfolk Square, Brighton, BN1 2PA

King and Chasemore Lettings's office in Brighton, at 52 Norfolk Square, is rated 4.5 out of 5 across 318 reviews on two platforms, including 300 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of two awards King and Chasemore Lettings won in 2026.

Google logo

4.7 / 5

300

Reviews on Google

This office

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for King and Chasemore Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Brighton office, from every platform, shown as written. First names only.

5/5

Google

Isobel was such a gem with helping us find somewhere to live!! She rang me before the listing even went up and booked us in for a viewing, and then moved our viewing a day sooner so we could get in there earlier. She was so supportive throughout the whole process and it really felt like she had our backs when putting us forward for the tenancy! We feel very lucky to have had Isobel’s help <3

Maddy · 16 September 2025

Agent replied · 16 April 2026

Thank you so much for your glowing review! We are thrilled that our agent, Isobel, was able to provide you with top-notch service and support during your home search. We truly appreciate your business and are grateful to have had the opportunity to help you find your new home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I almost gave up on searching for an apartment in Brighton due to the complicated procedures and poor choices. But then, I found this office with excellent options and professional service. Liam was quick and very professional in helping me. I highly recommend them.

Aziz · 9 April 2026

Agent replied · 16 April 2026

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently had the pleasure of working with King and Chasemore as my letting agent, and I couldn’t be happier with the entire experience. From start to finish, the process of securing my new apartment was incredibly smooth and stress-free. The letting negotiators in persons of Rebecca MCintyre, Liam and Chris Underhay were exceptionally helpful, guiding me every step of the way and ensuring that all my questions were answered promptly. Their professionalism and attention to detail made all the difference, and I felt supported throughout the entire process. I truly appreciated how seamlessly everything came together, there were no unexpected hiccups or delays, (even I got locked out of the apartment Chris had come through)which made this experience all the more enjoyable. I highly recommend King and Chasemore for anyone looking to find a rental property. Their fantastic team made this process a breeze! Thank you, King and Chasemore, for making my apartment search such a positive experience!

Adetoro · 2 August 2024

Agent replied · 23 August 2024

Thank you for your 5* review and recommendation Adetoro. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

I've recently taken the plunge and moved into a one-bed flat, and all my prior experiences with letting agents have been in a group/house share setting, so I was very unsure of the processes and nuances that follow being an only occupant. I couldn't have asked for a better experience than the one I had; Chris and Rebecca were absolute diamonds!! They made the experience exciting and a breeze. They were so attentive and helpful every step of the process The whole process was stress-free from start to finish. I'm feeling fortunate to have such amazing agents and service from K&C!

Steven · 24 July 2024

Agent replied · 23 August 2024

Hi Steven, thank you for sharing your wonderful experience with Chris and Rebecca at King & Chasemore Letting Agents Brighton Western Road. We are thrilled to hear that they made your transition into your one-bed flat stress-free and enjoyable. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you for helping me to find to rent a safe place that I can call home Thank you Rebecca and Bratt

Laura · 9 April 2026

Agent replied · 16 April 2026

Thank you for choosing our business to help you find a safe and comfortable home. We are thrilled to hear that our team members, Rebecca and Bratt, were able to assist you with your needs. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We had a brilliant experience finding a rental property through King and Chasemore, Rebecca was brilliant and helped us every step of the way.

Thomas · 16 March 2026

Agent replied · 16 April 2026

We are so glad to hear that you had a brilliant experience with us at King and Chasemore! Our team is dedicated to providing exceptional service every step of the way, and we are thrilled that Rebecca was able to assist you in finding your perfect rental property. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

As my current contract in Brighton was about to end this April, The situation for me was a bit stressful and needed to search a new property within the city centre. I moved to make multiple enquiries to the agents for lettings but unfortunately I couldn’t find one. I reached to KingandChasemore where I met Liam and Rebecca who a fantastic job and helped me to find a new 3 bed property to rent. I would like to thank all these guys and specially for Liam and Rebecca who made it more easy for me to find me a new property to rent. Really Appreciated and Thank you!

Harshwardhan · 12 May 2024

Agent replied · 11 June 2024

Thank you Harshwardhan Pawar for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Rebecca made our whole move smooth and informative. Our check in clerk, Braheem was also fabulous and wrote a very fair and balanced report - thanks!

Maddy · 16 February 2026

Agent replied · 16 April 2026

"Thank you for sharing your positive experience with us! We're thrilled to hear that Rebecca and Braheem provided excellent service during your move. We appreciate your feedback. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Great communication and a smooth easy move in process. Thank you Brad and Rebecca for everything

Jadyn · 9 April 2026

Agent replied · 16 April 2026

Thank you for the kind words! We are so glad to hear that you had a great experience with our team. Making your move-in process easy and stress-free is our priority. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Working with Rebecca on my rental search has been an absolute pleasure. Her knowledge of the Brighton and Hove market is second to none, and she made the whole process so much smoother. If you're looking for someone who truly understands the local scene, I highly recommend Rebecca - she's the best! :)

Natacha · 7 April 2025

Agent replied · 29 April 2025

Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The customer service I received from Rebecca and Chris at King and Chasmore was absolutely fantastic from the start. Top tier customer service. They knew exactly what I was looking for and made the moving process into my rental a very easy one, and a lot less stressful than I had been anticipating. Thanks so much to Rebecca, Chris and their team!

Rachel · 6 December 2024

Agent replied · 10 December 2024

Thank you for your thoughtful 5* review Rachel! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Great experience with letting a…

Great experience with letting a property previously managed by another agent.There was a substantial amount of repairs needed pre-letting, and Stephanie and the team arranged everything before a successful letting

Raymond · 4 August 2026

5/5

Google

I would just like to say that the service at King and Chasemore, specifically Norfolk Square, is absolutely amazing! Anet, Rebecca and Chris were all amazing in helping me find my perfect rental property. The process was made so easy, stress-free and done ever-so-professionally. I will be a very happy returning customer when I look for my next house in Brighton.

Michael · 6 December 2024

Agent replied · 10 December 2024

Many thanks for the great 5* review and your kind words Michael. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to say a special thank you to Liam Meredith at the Brighton branch. Thank you for helping me last year when I was going through a really difficult time. I needed to find a place to live quite quickly and you went above and …

Sam · 16 May 2025

Agent replied · 23 August 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Liam and Rebecca were so helpful with our moving process. After talking to Liam, he found a flat that was accommodating to what we were looking for and arranged a viewing that same week. After we decided to take it, he was constantly in contact with us to update us of the next steps and had everything sorted within 2 weeks to our move in date. Really impressed with how quickly they had everything moved by.

Georgia · 12 February 2024

Agent replied · 11 June 2024

Georgia, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Liam and the team at King and Chasemore were a great help. They were patient and understand of my situation working on with the council! Now me and my son are in our new home! Thank you so much to Liam and the team

Elizabeth · 13 May 2025

Agent replied · 18 June 2025

Thank you for taking the time to share your experience and for your wonderful 5* review Elizabeth! Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently had a major incident at a Brighton property I was letting which needed urgent repairs. Owen Smith at King and Chasemore, Norfolk square Brighton has been a great help dealing with the tenants and contractors through this complex rebuild. All is now successfully completed. I am very please with the service provided and communication throughout.

Rik · 28 October 2024

Agent replied · 11 November 2024

Hello Rik, Thank you for your wonderful 5* review! We're delighted to hear that Owen Smith was able to assist you effectively during the urgent repairs. Your satisfaction with our service and communication means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Genuinely, this was such an exceptionally pleasant and professional experience! In the past, other agencies have made the renting experience feel rushed and unpleasant, but this was far from it with King & Chasemore. Rebecca McIntyre, our point of contact, was very well-organised, punctual, professional and attentive! We even got a welcome package to our new home with all useful things! Really good service and an amazing and caring attitude! Would recommend Rebecca and King & Chasemore to anyone.

Evelina · 17 July 2023

Agent replied · 11 June 2024

Many thanks for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I want to share my positive review of King & Chasemore, especially Atosa Nikkah has been very helpful and friendly. From updating about available properties to communicating with the landlord & throughout the process has kept me updated and transparent about the process. Rob who gave us the tour of the apartment was also honest and up front about availability & other details. Over all a very good and positive experience with King & Chasemore lettings so far. Looking forward to a long and fruitful collaboration in the future as well. Regards, Reshma Lonkar

Reshma · 12 June 2023

Agent replied · 11 June 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Writing a quick review so I can let this go: absolutely terrible experience working with Liam at this office. Was given 48 hours notice that our move in date had changed (as in 48 hours prior to our agreed upon date) and Liam was too much a coward to even call and tell us himself, a pattern that repeated itself each time he had frustrating news. He also disappeared on us and the landlords for almost 4 weeks with zero communications. I am genuinely upset that he was compensated at all for his work here. Hours and hours of unnecessary time wasted, unacceptable communication, and a total and utter lack of caring. If I could give 0 stars or less, I would.

Amar · 12 June 2023

Agent replied · 11 June 2024

Hi Amar, thanks for taking the time to leave us this feedback. We're sorry to hear about what's happened and although sometimes circumstances beyond anyone's control can happen, we appreciate communication is key. We'd like to know more about what happened so please email us at review@countrywide.co.uk and we'll happily investigate this for you. Graham, Customer Relations.

5/5

Google

I had a really positive experience of this letting agents King and Chasemore. Chloe Treagus was really lovely and listened to my requirements for a property and made me feel like I was an important client. I really liked the move in pack they gave with the bottle of beer and snacks! Though the beer would have been better if it had had some alcohol in rather than the 0% stuff- but it still was a nice gesture so 5 stars!!

Abi · 12 June 2023

Agent replied · 11 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I rented through King and Chasemore and the process was very smooth. All the staff I dealt with through the process were very helpful, special thanks to Isobel and Rebecca.

Jules · 16 August 2025

Agent replied · 16 April 2026

Hello Jules, Thank you for your wonderful 5* review! We're thrilled to hear that your renting … More

5/5

Google

King and Chasemore Letting Agency is such an amazing letting agency in Brighton I must say. Special mention to Chris U and Rebecca M of Norfolk Square Branch, who were very helpful with the process all throughout, kept us updated about everything on our upcoming house move. They are very easy to communicate with and with lots of considerations and brilliant liaison with the landlord. Thank you so much! x

Krystal · 14 December 2023

Agent replied · 11 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

As a tenant I found the staff very helpful, particularly Isobel who showed me around the property and organised it all.

Alvin · 16 September 2025

Agent replied · 16 April 2026

Thank you for your kind words! We are delighted to hear about your positive experience with our staff, especially Isobel. We strive to provide excellent customer service and we are glad she was able to assist you during your tenancy. Kind regards, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read King and Chasemore Lettings's Google reviews

Questions about King and Chasemore Lettings Brighton

How many reviews does King and Chasemore Lettings Brighton have?

King and Chasemore Lettings's Brighton office has 318 reviews across two platforms: 300 on Google, 18 on Trustpilot (across the whole business).

What is King and Chasemore Lettings Brighton's rating?

King and Chasemore Lettings Brighton is rated 4.5 out of 5 across all 318 reviews, and 4.7 out of 5 on Google from 300 reviews.

Has King and Chasemore Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: King and Chasemore Lettings, Brighton won Gold; King and Chasemore Lettings, Crawley won Platinum.

Where is King and Chasemore Lettings's Brighton office?

King and Chasemore Lettings Brighton, 52 Norfolk Square, Brighton, BN1 2PA.

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