King and Chasemore Lettings Brighton reviews

★★★★★ 1/5

Google

The worst letting agents I've ever had the displeasure of working with. At best they were absent. In the three years I lived at my rented property, an agent came to review the condition of the property once, and that was after a year. When our co-tenant moved out and we returned their keys, we had to explain slowly and methodically what the situation was to the agent, as if they had never experienced a tenant moving out of a rented property before. We did not have our tenancy automatically renewed at the end of our third year despite both us tenants and the landlord having agreed it to happen, so we were moved onto a statutory periodic tenancy without any discussion or consent given by us tenants. When we tried to speak to Dan Mack, the manager of the branch (who managed our property) about the situation, he ducked our calls and ignored our emails for six weeks. I believe that he simply forgot to renew the tenancy and felt too embarrassed to tell us, so avoided us until we did him the favour of moving out. The same thing happened with our inventory. We did not get emailed a copy of the inventory when we moved in, and again we asked for six weeks to be sent a copy so we could get our property in good working order before we moved out. Various agents around the branch told us that they could not get hold of our inventory for us and we had to ask the manager, since he managed our property. Once again the manager ignored our emails and dodged our calls until literally two days before we moved out, when he suddenly could easily access the inventory and sent it to us - obviously too late for us to make any meaningful difference to the condition of the property. And to top it all off, they neglected to tell us that they had moved from Norfolk Square to Lewes Road, so when we handed in our keys we turned up to the wrong location. Classy. I will never ever go anywhere near a property that is managed by King and Chasemore and I implore other renters to avoid this company like the plague. They were absent at best, and outwardly rude. condescending and unpleasant at worst. The only person we had any contact with from this branch of K&C who wasn't awful was Michael, who in fairness was friendly, respectful and actually felt like a human being when we spoke to him. Everyone else either acted like they were desperate to not be working at the letting agents, or were too good for us lowly renters. Absolutely unacceptable conduct from day one.

Tom · 13 October 2025

★★★★★ 1/5

Google

Abysmal letting agency that will just try to make a good buck off of you any way that they can. Avoid at any cost! We were interested in a flat that they were letting last year. During the viewing the letting agent asked us if we are both working and what our roles and salaries are, which we provided. We were accepted for the flat on the condition of passing the referencing, for which we had to fill in the a form some weeks later. By this point my partner had given his notice at his job, as he had decided to start retraining for a different job in a couple of months. He told his employer that they should of course tell that he had left his notice if and when K&C would ask (his last day was going to be only after the start of our tenancy). We thought we might have to provide a guarantor and pay some rent in advance, at most. After King and Chasemore had gone through their referencing process they rejected our application not because of their own policies, but because it turned out that this particular landlord had insurance which only covered employed tenants. This had not been communicated to us at any point and we had not been asked at any point whether we would both be employed after the tenancy start, only whether we were at the time. We don’t happen to be mind readers so we could not have possibly known that they also meant “will you be employed 1/2/3/4 months into the tenancy”. We don’t know their unspoken policies and requirements like they do, so it is entirely the responsibility of their employees to ask us for information that they need, not for us to guess it. My partner could have just as well left his notice at work one day after our tenancy agreement started and that would not have been any different. However, King and Chasemore still had the gall to accuse us of lying (!) AND keep our £300 holding deposit because of the landlord’s private insurance policy and their own undisclosed requirements?? We had already given our notice to our landlord and because of K&C, we ended up having to stay in our old flat way past our eviction date which hampered our landlord’s selling efforts and thrust us into a months long dispute and the huge distress from risk of homelessness and losing more money. Completely sneaky, scheming, unprofessional agency that we will be avoiding like the plague and we will keep spreading the word to save others from the same experiences as well. Edit: The agency replied below saying they could address my concerns directly via email but that did not result in anything.

Elina · 13 October 2025

★★★★★ 5/5

Google

Would like to give a huge thank you to Liam for his impeccable service, professionalism and friendly manner during our move. He has made the whole stressful process feel a lot lighter. He had answers for all our questions and was very approachable. Thank you so much! Absolute G

Matthew · 20 March 2025

★★★★★ 5/5

Google

Liam and the team at King and Chasemore were a great help. They were patient and understand of my situation working on with the council! Now me and my son are in our new home! Thank you so much to Liam and the team

Elizabeth · 13 May 2025

★★★★★ 5/5

Google

Genuinely, this was such an exceptionally pleasant and professional experience! In the past, other agencies have made the renting experience feel rushed and unpleasant, but this was far from it with King & Chasemore. Rebecca McIntyre, our point of contact, was very well-organised, punctual, professional and attentive! We even got a welcome package to our new home with all useful things! Really good service and an amazing and caring attitude! Would recommend Rebecca and King & Chasemore to anyone.

Evelina · 17 July 2023

★★★★★ 5/5

Google

I want to share my positive review of King & Chasemore, especially Atosa Nikkah has been very helpful and friendly. From updating about available properties to communicating with the landlord & throughout the process has kept me updated and transparent about the process. Rob who gave us the tour of the apartment was also honest and up front about availability & other details. Over all a very good and positive experience with King & Chasemore lettings so far. Looking forward to a long and fruitful collaboration in the future as well. Regards, Reshma Lonkar

Reshma · 12 June 2023

★★★★★ 1/5

Google

Writing a quick review so I can let this go: absolutely terrible experience working with Liam at this office. Was given 48 hours notice that our move in date had changed (as in 48 hours prior to our agreed upon date) and Liam was too much a coward to even call and tell us himself, a pattern that repeated itself each time he had frustrating news. He also disappeared on us and the landlords for almost 4 weeks with zero communications. I am genuinely upset that he was compensated at all for his work here. Hours and hours of unnecessary time wasted, unacceptable communication, and a total and utter lack of caring. If I could give 0 stars or less, I would.

Amar · 12 June 2023

★★★★★ 5/5

Google

I had a really positive experience of this letting agents King and Chasemore. Chloe Treagus was really lovely and listened to my requirements for a property and made me feel like I was an important client. I really liked the move in pack they gave with the bottle of beer and snacks! Though the beer would have been better if it had had some alcohol in rather than the 0% stuff- but it still was a nice gesture so 5 stars!!

Abi · 12 June 2023

★★★★★ 5/5

Google

Really impressed with this company. They have been professional and friendly from start to finish. Massive shoutout to Liam Meredith and Rebecca McIntyre! They were both superb with their communication and assistance and continue to check in with me after I’ve moved in to see if I need anything. Highly recommend. Thanks Liam & Rebecca.

Sam · 13 October 2024

★★★★★ 5/5

Google

I rented through King and Chasemore and the process was very smooth. All the staff I dealt with through the process were very helpful, special thanks to Isobel and Rebecca.

Jules · 16 August 2025

★★★★★ 5/5

Google

I had a fantastic experience, with Anet, 100 percent will recommend to my friend. She is very professional and helpful as it's been such stressful time for searching home which can fit to me and my children. I would like to thank Anet so much for her patience and support through my journey x

Elif · 13 October 2024

★★★★★ 5/5

Google

King and Chasemore Letting Agency is such an amazing letting agency in Brighton I must say. Special mention to Chris U and Rebecca M of Norfolk Square Branch, who were very helpful with the process all throughout, kept us updated about everything on our upcoming house move. They are very easy to communicate with and with lots of considerations and brilliant liaison with the landlord. Thank you so much! x

Krystal · 14 December 2023

★★★★★ 5/5

Google

Found the process of viewing and referencing very simple and Liam Meredith has been very helpful and good at keeping up communication.

Maya · 13 October 2025

★★★★★ 4/5

Google

Beautiful property in a wonderful and peaceful location. Liam, Chris and Rebecca were so helpful and polite. Overall, immensely happy.

Jade · 13 October 2025

★★★★★ 5/5

Google

I phoned the Brighton branch earlier today, with regards to a property & properties, & was greeted with an outstanding letting agent Isobel (izzy), what an 😇, she had every patience & understanding with me, & nothing! Was to much trouble. Her manner was impecable, as was her understanding & help, wow! Great client service izzy thank you so much, keep going you will go far X

Alexia · 13 October 2025

★★★★★ 5/5

Google

As a tenant I found the staff very helpful, particularly Isobel who showed me around the property and organised it all.

Alvin · 16 September 2025

★★★★★ 5/5

Google

Such a positive experience with King & Chasemore, and Ryan Anderson in particular. I was urgently looking for a rental at an extremely difficult time and was quickly giving up hope of ever finding a new home for myself, my kids and pets, that was anywhere near kind of thing I was hoping for. Ryan went above and beyond to help me and try to find a flat in my preferred location that would accept pets. At such a stressful time in my life, and when many letting agencies were simply closed to my circumstances, his attitude and support continued to give me faith in human kindness... and to keep me going until I did, indeed, find a property that my family and I love.PositiveResponsiveness, Quality, Professionalism, Value

Eilidh · 14 June 2022

★★★★★ 5/5

Google

I rent a beautiful house. All my thanks to Ryan Anderson. He was kind and very welcoming to me and my family. He worked very hard for me to find a nice house. Communication was always perfect. I got all my answers. Service was fast, professional and everything was easy. We handled most of the things online. He helped manage every step of the process. Ryan came to another office closer to my house for paperworks. He did his best to make this process easier. I know that I work with a reliable letting agent. Getting keys was easy and quick too. I got the keys from Rebecca McIntyre. Also she was very welcoming and kind. I would like to thank the all team, especially Ryan, for their great efforts. I appreciate for all process. Bennu Ozbek

Bennu · 12 June 2022

★★★★★ 5/5

Google

Great personal attention and quick follow-up… thanks Isobel for helping me find the place I needed!

Stewart · 16 September 2025

★★★★★ 5/5

Google

Isobel helped us with our viewing and went out of her way to help us. We came for a viewing in the morning but the tenant wasn’t in, she then managed to squeeze us in later in the day and was so helpful with the information, so friendly and great with explaining the next steps. This is a good agency to go to!

Francesco · 16 September 2025

★★★★★ 1/5

Trustpilot

Extremely poor service and complete lack of professionalism.

An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service. That complaint was also ignored. If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely. I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.

AC · 26 January 2026

★★★★★ 5/5

Google

I am fortunate to have K&C Letting Agents Western Road , as my letting agents. In particular Dan Mack of this office has been a great link, taking the time to help me with any queries with prompt and efficient attention - even if it is not his actual department he always guides me. I feel very confident having Dan Mack's expertise and helpful attitude. I have been treated as a person and not a tenant or property number; and feel confident that my needs are considered. Dan keeps up with all the new laws and any bye laws - he is a fountain of information - which is comforting for tenants to know they will be treated fairly. I have found Dan - and all at King & Chasemore - to be a very fair, sympathetic, pro active and efficient team and consider fortunate to have been well looked after - Having Dan around makes me confident in renting from K&C.PositiveResponsiveness, Quality, Professionalism, Value

Mazel · 24 August 2021

★★★★★ 5/5

Google

Good evening, I wanted to leave my positive review on the King and Cashmore real estate agency, we have just found a home through them and I wanted to thank especially Rayan for the speed in doing the checks and the reference process. In 2 weeks we found the ideal home for me and my family and completed all the checks. I still thank this agency for the availability of all the people who work there. SelenePositiveResponsiveness, Quality, Professionalism, Value

Selene · 12 June 2021

★★★★★ 3/5

Trustpilot

The agents don't "manage the properties" and therefore literally don't know anything about them

I don't know if this is common in the UK but I find it quite appalling: I had a viewing a few days ago for a flat in Brighton. The agent could not answer a single question (for example, when I asked about the EPC rating or asked if the intercom was in working order.) The property itself was okay, but it was clearly in need of some renovation (like painting a patch on the bedroom wall.) However, nothing seemed to work. The exhaust hood above the cooker didn't work, neither did the light, which the agent didn't seem bothered about. They apparently "don't manage the properties" and it's the landlord's responsibility but... don't they WANT the prospective tenants to WANT to rent the place?! Wouldn't it be more effective to check a property when it goes onto the market first and take note of all the things that need to be done, and tell the landlord to take care of it before the viewings? So weird. This clearly doesn't make me wanna live there!! They'd have a much better chance at renting if they were more thorough with inspections (if they even do any.) Why would I wanna move into a flat where stuff hasn't been properly looked at, and get the landlord to fix stuff AFTER I've moved in? Doesn't make sense to me.

Ava · 14 January 2026