Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI just got here to the king and chasemore they are pretty amazing and know what they are doing. I'm fully satisfied with their help and I would like to thank Jenny Hopkins the Senior lettings Negotiator. Thanks a bunch for helping us find our dream home.
Roystonaf · 12 June 2023
Agent replied · 11 June 2024
Thank you for leaving us your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Atosa when viewing a property yesterday. Viewing went smoothly and she was able to answer any questions about the property and tenancy that I had. Great communication after when making application and securing the property. Very efficient service provided overall!
Charlie · 15 September 2023
Agent replied · 11 June 2024
Thank you Charlie for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKing and Chasemore have always been friendly and professional and we have used their services for a long time now. Kristyna and Dan have always responded personally to any queries and Kristyna has been super quick and professional in dealing with any issues that have come up. Despite a challenging few months they worked hard to find really nice tenants for our property.PositiveQuality
Tobnan · 12 June 2021
Agent replied · 11 June 2024
Thank you for your thoughtful 5* review. I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a really good experience with King & Chasemore. Everyone I dealt with there has been super helpful and professional, especially Ryan and Rebecca who I had the most communication with. Both were incredibly friendly and easy to deal with and responded quickly to any questions. They found me a very lovely flat really quickly and the process couldn’t have gone more smoothly. Highly recommended!
Robin · 12 June 2020
Agent replied · 11 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleChristopher, Rebecca and Liam were extremely helpful in organising my rental apartment in Brighton. They were always available to answer any of my questions and handled everything very professionally. I can definitely recommend Kings and Chasemore.
Stevey · 13 January 2024
Agent replied · 11 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleBeautiful property in a wonderful and peaceful location. Liam, Chris and Rebecca were so helpful and polite. Overall, immensely happy.
Jade · 16 October 2024
Agent replied · 23 October 2024
Thank you for your lovely review Jade. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI found the apartment that I liked and phoned them. Within hours, I did the viewing and the paperwork. I got helped by Liam and he was very helpful. I find the team is easy to communicate with and fast response.
Amanda · 16 August 2023
Agent replied · 11 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotNot honest
This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.
John · 29 June 2025
★★★★★ 5/5
GoogleLiam was absolutely amazing, we’ve got everything sorted within 3 hours of coming into the showing room - he’s honestly amazing & an asset to the letting agent! Thanks Liam!
Becky · 12 April 2024
Agent replied · 11 June 2024
Many thanks for your excellent 5* review Becky May! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience of King & Chasemore has been very positive and am pleased to have them as letting agents. Rebecca McIntyre has been proactive, communicative, and professional, while successfully helping resolve an issue I had with the property. I'd like to thank Olivia Gamble again and Roland too. What a great team!
Tim · 12 June 2022
Agent replied · 11 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Liam and Rebecca for the amazing service you guys gave to me. That was awesome !
NATHANIEL · 16 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Nathaniel. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleDealing with Rebecca at K&C was a pleasure! They have been very efficient and easy to deal with
Alex · 16 March 2026
Agent replied · 16 April 2026
Thank you for the kind words! We are thrilled to hear that you had a positive experience working with Rebecca and our team at K&C. We pride ourselves on being efficient and making the process easy for our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRoberto has been an Angel and helped me a lot through the process of finding a flat (even in my very complicated situation) I can only recommend him. I will definitely go back to this company if I ever need it again.
Thank you ever so much! You are a Star!
Virginie · 12 June 2022
Agent replied · 11 June 2024
Hi Virginie! Thanks so much for your lovely 5* review! Roberto and the team really do appreciate your kind words! Graham, Customer Relations
★★★★★ 5/5
GoogleReally helpful letting agent. Spoke to Liam Meredith numerous times who was constantly updating me and trying to help with securing a property. Highly recommend.
Ben · 21 May 2024
Agent replied · 11 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Ben. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy entire experience with King & Chasemore has been great, the staff there are responsive, easy to communicate with and just generally helped to make my move as seamless as possible - especially Chloe who I was dealing with! Recommended.
Monty · 12 June 2023
Agent replied · 11 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was a great experience with them. Specially Ms. Atosa Nikkah was so quick with everything I needed like instant reply to my mails and my queries. Thank you for helping me out with everything dear😊 …
Jincy · 16 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first time renter, and being very "green under the gills", I was thrilled to bits with the service King & Chasemore gave! The agent who showed me around the properties, Christopher Underhay, was absolutely brilliant! He was able to answer all the questions I needed to ask, and was there, along with other team members every step of the way. I cannot thank him and them more! Anyone looking for property, I would definitely recommend using King & Chasemore (Brighton, Norfolk Square) 5 stars!!
Mark · 14 December 2023
Agent replied · 11 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLiam was really lovely and helpful, everything was so simple and well-explained, and it made the process of finding our first home so much less stressful!
Michael · 14 April 2024
Agent replied · 10 December 2024
Thanks for you great 5* review MichaelOfRivia! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust to say Atosa was really helpful, she listened to what I was looking for and understood my budget restraints and found me a beautiful property. I can highly recommend her for when you need your next rental property.
Ben · 12 June 2023
Agent replied · 11 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLiam was really lovely and helpful, everything was so simple and well-explained, and it made the process of finding our first home so much less stressful!
MichaelOfRivia · 12 April 2024
Agent replied · 11 June 2024
Thanks for you great 5* review MichaelOfRivia! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the staff are really friendly and helpful. Ryan was great at helping us find somewhere to rent, we had an offer rejected and he found us somewhere that was almost identical (maybe even slightly better!). The staff are very responsive and it's been a good experience so far.
Sidney · 12 June 2022
Agent replied · 11 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLiam and Rebecca made the move in process super efficient and were happy to help out at every stage. You are in capable hands!
Michael · 12 May 2024
Agent replied · 11 June 2024
Thank you for your brilliant 5* review and thank you for your kind words Michael Lucas. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently rented a property from them and they have been helpful with getting the things all sorted out related to it. I would especially like to thank Jenny for making the whole process very easy and smooth.
Vaanya · 12 June 2023
Agent replied · 11 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI am kind of shocked to learn that after I made them aware that they had put up the flat I was living in at the time with pictures that are 18 years old showing the flat in a completely different state, they continued to list it with extremely misleading pictures. They also were made aware that the flat had multiple leakage issues that had not been addressed properly, no hot water, barely working showers etc. - it was basically not ready or suitable for habitation, yet they went ahead and let it out anyway (at an overprice as well) and I have heard from acquaintances of the following tenants that they continued to do the same, despite being made aware that the landlady failed to meet her legal requirements.
One thing is letting out a slum-flat by deceived yourself, but deliberately engaging in the same deception with prospect tenants is very questionable.
Definitely do not rent a flat from them without viewing it properly first and do not believe any promises made about things that are to be fixed or that cleaning will be done, because they do not actually follow up or see through that these things happen when they make the promises.
Oli · 14 November 2023
Agent replied · 11 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.