Trusted Agent profile
★★★★★
126 reviews across 2 platforms
10-12, Lewes Road, Brighton BN2 3HP
Kendrick Property Services's Brighton office at 10-12 is rated 3.5 out of 5 across 126 reviews on two platforms, including 124 Google reviews rated 3.6. Checked 9 October 2026.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleAn absolutely fantastic estate agent - the service, professionalism, support, and encouragement were first rate. Dan and Paul, I couldn't have done it without you! Thank you SO MUCH!
Thank you Julie for your review. Both Dan and I are going to miss you popping into the office. All of us here at Kendrick Property Services wish you all the best in your new home and if you are ever passing the office, please do pop in. Also, thank you for the biscuits!
5/5
GoogleFirst time me or my housemates have ever given a positive review to a lettings agency or landlord... But KPS were very friendly, gave us the proper notice for viewings, provided us with lots of help with furniture, and generally left us alone to live our lives during the tenancy. We also received our full deposit back, which makes a change from those who would detract hundreds of pounds for specs of dust in unreachable areas.
Hi Louis, Thank you so much for your review and taking the time out to write it. The lettings team work really hard at KPS to ensure that you have everything you need in your property and any issues are sorted as quickly as possible. We are a small friendly independent estate agent and we work hard to deal with all of our tenants with respect and honesty. You left your property in excellent condition and there was absolutely no need to deduct anything from your deposit. Tenants like you make our job a lot easier. Thank you for being great tenants. Paul Kendrick
5/5
GoogleI was selling a flat with Kendrick's. Dan and Paul were extremely helpful, professional and most important for us proactive. Always happy to answer all our questions, and going this extra mile to chase all parties involved. I would highly recommend the company if you are thinking of selling your property.
Thank you Jakub for your kind review. We wish you and your family all the best in the future.
5/5
GoogleWe have just bought our first home through Kendrick’s. Dan helped us every step of the way, always replied promptly and helped with arrangements for surveys that were needed. Would highly recommend. Thank you Dan!
5/5
GoogleSuperb service from Dan and Paul. Professional, very pleasant to deal with and kept me informed every step of the way. Highly recommended.
Thank you Ian for the review, it's very much appreciated. I'm glad we got this over the line for you.
1/5
GoogleWould not recommend renting from this agency. It's a shame that they seem to only care about the sales side of the business and are yet another agency who takes advantage of students....avoid!!! They're slow to respond to maintenance issues and you can expect to be spoken to with a side of contempt and passive aggressiveness. Zero customer service because they don't care! Contractors (the landlord's mates) let themselves into the house a couple of times without Kendricks informing us beforehand. We had no working washing machine for weeks, cold showers for MONTHS then no hot water from the taps for MONTHS at the end of the tenancy. The house was dirty when we moved in - we left it in far better condition but they still tried to charge us £440 to bring the standard up to a 'professional' level - hope they did a better job this time around!!NegativeResponsiveness, Quality, Professionalism
Dear Emily, Firstly we’d like to thank you for taking the time to leave us a review. We are sorry to hear you feel this way about your experience with Kendrick Property Services and we can assure you we care about Lettings and Sales equally as well as the service that is provided no matter who our client is. Maintenance issues are responded to as quickly as possible to ensure issues are resolved promptly, unfortunately some landlords do wish to use their own contractors, this is the landlords decision and can sometimes cause delays. We always inform landlords contractors that notice is required so that we can inform yourselves & that they must not enter under any circumstances without authorisation. With regards to the issue you experienced with the hot water, we were advised by yourselves that you did not wish the works to be carried out and the kitchen compromised in the final weeks of your tenancy, meaning we scheduled the works to be carried out at the end of your tenancy to avoid causing you all any disruption. We understand you also experienced an issue with the water which was related to the location of the property, this was out of our control and Southern Water were contacted to resolve this for you. The house had newly fitted carpets upon the tenancy commencing & was refurbished throughout, the property was left in a worse condition than at the beginning of the tenancy. The property required further cleaning & some of the carpets are now damaged as you are aware following the check-out report. The deposit deductions were fair and were agreed with yourselves prior to being processed. Once again we are sorry to hear you feel you have not had a pleasant experience with Kendrick Property Services.
5/5
GoogleDan and Paul have been absolute superstar in the recent selling of our property and also in the selling of our previous property some years ago. We have valued their integrity, honesty, great communication, expertise and professionalism through our tricky 10 month sale process, and they are just all round really nice guys to do business with! We couldnt sing their praises highly enough. It's not often you find these qualities in an estate agency...Kendricks has nailed it!PositiveResponsiveness, Quality, Professionalism, Value
So pleased for you and your family! Now you can look forward to a new era in your families life. Thank you for your lovely review Paul and Dan
5/5
GoogleDan and the team at Kendrick Property Services handled our purchase with speed and professionalism. They regularly kept us up to date with the transaction and we would highly recommend them.PositiveResponsiveness, Professionalism
Hi Jonathan, Thank you for your review it is much appreciated. We are so pleased you were happy with our service and we hope you will be happy in your new home. Wishing you all the best for the future Dan Milligan
5/5
GoogleWe cannot thank Jasmine and Paul enough! We found our flat on the Monday and were moved in by the Friday. Super speedy, efficient and kind people to deal with. Very grateful and couldn't recommend them enough.
Hi Jo, thank you so much for your review, Jasmine and I were happy to help you move quickly. We hope you will be happy in your new home. Paul Kendrick
1/5
GoogleAvoid Kendrick Property Services at all costs. You will have an utterly miserable tenancy with them. They cannot be relied on for most things, including maintenance issues. A prime example being our broken, unusable FIRE ESCAPE steps got fixed only when legal action was threatened after months of asking politely to address this serious hazard. Another great attribute to Kendrick is that they will let you have a leaking roof/ceiling in two different rooms for THREE MONTHS during Winter *cue the mould*. As it transpires, their lack of service boils down Mr Kendrick’s prioritisation. So you can also kiss that compensation/gesture of goodwill for water gushing through your ceiling for three months goodbye. Imagine how quickly those same decisions would have been made if it were your own home Mr Kendrick? I could go on, but I think whoever is reading this will get the picture. 0 stars and good riddance.
Dear Olivia, We are sorry to hear of the bad experience you feel you received while renting a property with us. Unfortunately, the maintenance of the building is managed by the landlord themselves, and while we passed on each email we received regarding the issues you raised, chasing the landlord and his contractors to find out an update and push for the works to be carried out. We were unable to instruct contractors directly. We always tried to resolve these issues in a timely manner and feel this review is unfair on how we dealt with the situation as the works themselves were out of our control. We do not like for our tenants to feel we have let them down and not acted in their best interest and feel it is a great shame you feel you had such a poor experience.
5/5
GoogleGreat guys. Really friendly and helpful. Especially Dan, he was a superstar
1/5
GooglePlease consider this warning if you are a student. Despite reporting issues like dampness in our property and bedrooms for over eight months, no corrective actions have been taken. I have regularly contacted the lettings team and emailed maintenance about damp, mould, and various health and safety hazards, but these concerns have not been prioritised or addressed. The property fails to meet health and safety standards, and our complaints seem to be disregarded. Our in-person efforts to discuss these problems were met with scripted responses, showing a lack of empathy for the distress and frustration we've experienced. It appears the only time the team shows concern is when it's time to collect rent. I advise students to seek accommodation elsewhere.
5/5
GoogleDan at Kendricks has provided a good straightforward service during our purchase. Communication has been excellent.
Thank you Peter for your review. Dan, myself and everyone at Kendrick Property Services wish you all the happiness in your new home.
5/5
GoogleReally great customer service! As a tenant I feel that the ladies at Kendrick's have always listened to my concerns and have dealt with any issues promptly. Throughout my 6 years of renting within Brighton, I would definitely say that Kendrick's is one of the best agencies that I have been with! I also want to say a huge thank you to Jasmine for being amazing and being so helpful!
1/5
GoogleI lived at 134 Coombe Road. We moved into a house with a sofa with has a seat missing - it was literally a whole with springs and all exposed. It didn’t get replaced the whole year and you know the worst part? We lost part of our deposit over it - daylight robbery. They are con-artists. To make matters worse, my whole family of 5 helped me move and scrub the house from top to bottom. You’ll never guess what? I still lost deposit money. They took every opportunity to charge us money I wish I’d seen the reviews sooner and I wish i wasn’t so soft but I was a naive first year in city away from homeNegativeQuality, Professionalism, Value
We are sorry that you feel this way. We do not know who you are as we do not have your name on our system. We have had the same tenants in 134 Coombe Road for the last two years and they haven't moved out yet, so this must be from more than two years ago. If anyone has any problems with the deposit we encourage you to come and talk to us about it as we do not take deductions from the deposit unless there is damage or cleaning that require rectifying. Money deducted goes towards any discrepancies between the inventory report when you moved in and the condition that you left the property in on the check out report. We would always advise our tenants that if they are not fully happy with the checkout report or any suggested deductions they/you should go to the deposit dispute service as they hold the deposit and they will sort out any dispute free of charge and will allocated the money where they feel it should based on evidence they receive.
5/5
GoogleFor a property service that routinely services students and their woes I can imagine it can wear on their enthusiasm with all the debauchery that their properties suffer through. Students are notoriously irresponsible and prone to accidents and unnecessary damages that could easily be avoided with just a little more foresight and preparation. But for a lot of people this is the first experience they have away from home and for the first time have been let off the leash and test the boundaries what is responsible adult behaviour. However, whilst it would be easy to fade into apathy following exposure to continuous misdemeanour, in my experience their empathy and understanding never wavered or wore thin. Anytime we had a complaint we spoke through our designated property superviser (Jasmine) and she always responded within the day. In one encounter we had a serviceman come to the property within 10 minutes of making the complaint call (he was in the area after all, but even on other occasions the property was serviced within the day and at the latest within the week). So big kudos to Kendricks, their commitment and professionalism never wavered. I have lived in poverties letted by private landlords and larger companies but in the 4 years of being a student in Brighton this was the smoothest and most enthusiastic service. I don't know how they do it with all the nuts scenarios they go through. Keep up the good work!
Hi Matthew, thank you so much for taking the time to write a review and we are glad to hear that you were happy with our service. We are an independent Estate Agent and we enjoy our job. Things are not always easy to deal with but we will always do our best for our tenants and try to resolve problems as soon as we can. Jasmine is on Holiday at the moment but when she is back she will be thrilled to read your review. Kendrick Property Services
1/5
YellPrevious tenant
The employees are inexperienced, and they do not care about the tenant at all, if there is a an issue in the apartment, they do not fix it, and they do not even respond to the email. The manager in the Brighton branch is so weird and treats people very strange. If you ask for the right to fix the condition of the place you live in and pay for every month, they will threaten you with eviction after two months. It is horrible Experience.
5/5
GoogleWe had a particularly stressful process but the team at Kendrick’s always went above and beyond, even after completion. I don’t believe we would have got this service from a chain estate agents.
Thank you so much for your lovely review and we hope that you will be happy in your new home. Paul & Dan
1/5
GoogleHow telling that Kendricks tend to get 4-5 star reviews as an estate agent and 1-2 star reviews as a letting agent. The staff who work on the lettings side are rude, and have no concept of customer service. I note in response to another review, the reviewer has been informed to contact the office to talk through concerns. What would be the point when it's the lack of customer service and staff surliness that will have caused the low review in the first place? They don't even have a complaints procedure and their standard refrain is "If you don't like it. move out." Kendricks have been notorious in this city for years and nothing changes. They are the Van Hoogstraten of letting agents.
Dear Mr Cockfowl, Thank you for your review but unfortunately we are unable to find your details on our system as a current or previous tenant, therefore we are unable to comment properly regarding your review of 1 star, however if you would like to contact me at my office then we would be more then happy to discuss any problems you may have encountered. I do run both my sales and Letting departments so i find it difficult to understand that the sales side of my business is run differently my lettings. Kind Regards Paul Kendrick
1/5
GoogleTerrible letting agents. When I was first viewing a property the man I spoke to who was showing me the house actually scammed me with a whole painted lie just to sell the house. He lied to us about the price of the house saying it would be £520pm, and also said we had the option to pay £30 for all-inclusive bills. But one week before we had to sign the contracts they upped the price to £640pm (not including bills). Then told us we had to sort out our own bills outside of the letting agent. Communication with this letting agent is poor, they do not care about our queries or complaints we have complained for 3 months now about how they promised us the house would be cleaned before we moved in and it was not cleaned as there was mould everywhere, the floor wasn’t hoovered, the mattresses had questionable stains on them of all sorts of colours, etc. They also made up a lie that they would take down this cave (which I’m pretty sure has asbestos brewing inside) and replace it with another room which they didn’t and that would have been fine but they didn’t need to lie. Members of my house have been blocked when trying to contact the employees at Kendrick’s. To cut the endless amount of problems with this letting agent short, I will give a summary; little to no communication from them, no resolution of conflict, any issues you have will not get sorted even if it could endanger your body, they will scam you and come up with insufficient hacks just to get you to shut up. DO NOT GO NEAR THIS BUSINESS IF YOU DONT WANT TO BE TAKEN FOR A MUG. I wish I could give them 0 stars.
1/5
GoogleDO NOT RENT THROUGH THIS COMPANY. When I first moved into a property they were overseeing there were a number of damaged/broken items including a washing machine, and a back door that had a key broken in the lock (making it completely unsecurable) I reported these issues immediately and they did nothing in the time I lived there despite a number of reminders and prods from myself and other residents. When we finally left the landlord attempted to charge us our full deposit as well as an additional £900 to make repairs to these very issues we had asked Kendrick's to resolve two years previously. I had to go through the rigmarole of making a case to the Deposit Protection Scheme, collating all the un replied to emails I had sent Kendrick's over the years to prove their complete apathy towards their customers; and in the end an independent adjudicator decided that the landlord could reasonably take £300 from our total deposit. If the actions of this dreadful money grabbing company hadn't enraged me into arguing against the deposit charge we could well have been out of pocket for THEIR negligence. DON'T LET IT HAPPEN TO YOU!
'Thanks Alex for your review, although I am slightly perplexed to read as yourself and the previous tenants vacated the property in question on 5th December 2015. During your 3 year tenancy we were flexible when you requested changeover of tenants and dealt with all your maintenance issues as timely as possible, unfortunately the Landlord was persistent in dealing with his own maintenance which is why sometimes it may have taken longer than if we used our own contractors. As a letting agent we work on behalf of both Landlord and tenant as the middle man. We did not try and take more money from you or the other tenants when you vacated the flat and the ADR service decided on a fair amount on both sides to be deducted from your deposit so I am saddened to read such an abusive review and sorry to hear you were unhappy and I would have happily dealt with your complaints at the time of you vacating the property'
2/5
GooglePros: Very quick to sort out any issues we had in the house (on one occasion sending someone out as an emergency call at the weekend to deal with a leaking cistern), always returned calls and very helpful in putting us in touch with the then-current tenants so we could arrange looking at the place when they weren't able to send someone to show us round. Cons: They knew the house was going on the market when we moved in, and had in fact been on the market two months prior, but didn't think to tell us (the latter we found out ourselves recently, which prompted this review). Two months into our tenancy we were informed we would have to move out at the end of the six month tenancy, and a month after that they started viewings. We were made to feel unreasonable when we pointed out we didn't want weekend viewings (we were told that people from London work during the week so have to do their viewings at the weekend which is of course logical, but then we work during the week as well and would rather not have strangers trawling round a house we were still paying rent on, on our day off). Conclusion: the fact they were friendly, on the ball and efficient in so many areas is deeply overshadowed by what transpired. We had a short spell while we were still at that house where we thought it might be easier and cheaper to continue renting with Kendricks elsewhere, but I'm glad we didn't. I would never use them again.
Thank you for your review Paul. The property you moved into was originally on the market for Sale with our sales department, but after being on the market for a couple of months they decided to re let instead. The owner of the property did not inform us that they wished to put the property back on the market for sale until after you moved in. We ensured to always give sufficient notice with any viewings and tried to make them as convenient as possible for you. If we had been aware that the Landlord only wanted a six month let we would have advertised this fact from the beginning. I apologise that you are unhappy that we had to serve notice after the 6 month tenancy, however, we merely acted on the Landlords instructions and were always professional and kept within the terms of your contract. Thank You
5/5
GoogleDan has been really helpful throughout my flat purchase, always quick to respond to queries. I would thoroughly recommend Kendrick!
Hi Sara, Thank you so much for taking the time to write a review and we are glad to hear that you were happy with our service. We hope you will be happy in your new home.
1/5
GoogleThe worst letting agent I've come across after years of renting, helpful in all interactions right up until move in day. The day we moved in we were charged £90 for a huge clump of hair half way down the shower drain that had accrued from the last tenents. We were left without an oven for 2 months despite weekly emails asking them to arrange a contracter to fix it, no shower for weeks and building works without warning that lasted for 4 months (with no measure in place to alleviate the problems that come with work on the house from 8am to 6pm 5 days a week, and scaffolding blocking all windows!). All bedrooms (and mattresses) had black mould and our emails asking for mattresses without mould were repeatedly ignored. I can provide screenshot evidence if anyone is thinking of letting with kendrick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kendrick Property Services's Brighton office has 126 reviews across two platforms: 124 on Google, 2 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Kendrick Property Services is rated 3.5 out of 5 across all 126 reviews, and 3.6 out of 5 on Google from 124 reviews, checked 9 October 2026.
Kendrick Property Services, 10-12, Lewes Road, Brighton BN2 3HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.