Trusted Agent profile · Brighton
★★★★★
345 reviews across 1 platform
132-135 Lewes Road, Brighton, BN2 3LG
Part of John Hilton and Co, see every office.
John Hilton and Co's office in Brighton, at 132-135 Lewes Road, is rated 4.4 out of 5 across 345 reviews on 1 platform, including 345 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. John Hilton and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleI brought and have my property managed; specificity by Kimberly. She has been fantastic , incredibly helpful and a joy to talk too. I really don’t know what I would have done without her; I’ve been blown away by her service .
Thank you Mark for your kind review. I am glad to hear you are happy with the service you are receiving.
5/5
GoogleMarius and the team at John Hilton supported me through a complicated sale and purchase in 2017 and I could not commend their integrity and communication skills any higher. For me, a good estate agent is transparent, proactive and fact based and the team at John Hilton demonstrated all of these qualities at every step. Thank you folks, I will definitely use you again in the future and recommend your service to local friends.
5/5
GoogleJohn Hiltons and in particular Jo Stafford there, has provided service that has gone above and beyond before, during and even after being contracted as our letting agent. She has always been accessible, supportive and constructive. When we've needed a solution Jo at John Hilton has always provided us with trusted contacts, creative ideas and nothing other than friendly, professional and comprehensive support. Thank you!
Many thanks for taking the time to write this review.
5/5
GoogleMicheal was great, listened to us and helped us when there was something.
Thank you for taking time to leave us a review. much appreciated.
5/5
GoogleAmazing team and service from start to finish. Tracy is an absolute super star and there is no way that our property purchase would have gone through as quickly without her liaising between our / the sellers solicitors. Would highly recommend working with these guys. Thanks again Tracy.
1/5
GoogleOur tenancy ended late August and our deposits were supposed to be returned after 10 workings days (all the paperwork signed) and after tireless amounts of calls saying they'll get someone to look into it they eventually did when i mentioned legal action against them (Deposit returned around late October. We were also charged £40 for rubbish removal which belong to the landlord (mattress). I still haven't heard back from them about the £40 dispute but I've given up at this point. If you're looking to rent then I'd say deal directly with the landlords themselves and don't bother with these agencies because they are so much hassle when it doesn't need to be.
Dear Huseyin, we appreciate your comments and we apologise for any delay in facilitating your deposit return. Having looked into the matter we can see that your undisputed deposit was returned in September and it can take a little time to finalise any deposit money which is in dispute due to liaising with the landlord and obtaining their consent. Dealing with the deposit return can be a contentious part of the tenancy and John Hilton take time to investigate disputes so we are acting fairly to our tenants as well as Landlords. Kind regards John Hilton
2/5
GoogleI’m sure JH are a great company if you’re not a student. Looking through the reviews I can see most of the poor rated reviews are from tenants There’s a clear pattern. No major issues throughout our 2 year tenancy all inspections deemed fine no problems from JH and no queries from us as tenant. However, since we moved out 2nd September 2020 it has been nothing but hassle. I am still awaiting some of our deposit back and today is December 15th. Our first sum of money agreed from the deposit we were told would take up to 14 days to show in our bank account. 14 days later I phoned up as no money had been sent to the account, only to be told it would be sent out that today. Unacceptable to hold onto deposit money when we had been told it had already been sent 2 weeks prior. 1 of 2 reasons - a lack of communication between colleagues or a lack of urgency in the office to get things done and meet deadlines. At the end of November I was assured and had in an email that the remaining final balance that had been agreed would be paid into the account the end of November. December 8th still no money paid in so yet again I find myself calling up due to JHs failure to once again meet their deadline. After it had all been checked I was told the money would be sent that day (9/12/20). 15/12/20 still no money and after what I hope is my last phone call today things should be sorted. A lovely lady answered the phone and tried to be as helpful as possible however I was told it had been sent to a Lloyds account, which is not the correct account, of course I panic as the money has therefore been sent to the wrong place. I was also told the money had been sent Saturday 12/12/20 - yet I called 9/12/20 meaning it had been a further 72 hours before anyone had actually sent the money - again lack of urgency. She puts me onto a colleague who reads out the details - they are correct? I apologise for getting angry however state your colleague said it was Lloyds bank which is wrong. I then get shouted ‘IT IS YOUR FAULT THEN’ - how is it my fault for your colleague making a mistake when reading and your incompetence and your failure to meet a previous 2 deadlines regarding my money? This is not compensation or money being sent out of good will it is MY money, OUR money and you are withholding it - I am fully within my right to get agitated and annoyed after a full day of working in a school during a pandemic and still having to phone you up and discuss where the money is ... again. I understand you are often at the discretion of the landlord of the property however the service we as tenants have received and the rudeness of some staff during the final few calls is unacceptable. It is MY money you have and MY time you are wasting and after 75 working days I am fully within my right to be getting a little annoyed at the service you are currently providing.
Dear Lauren, after looking into your comments the reason for the delay in returning your undisputed deposit was due to incorrect bank details being provided, which can easily happen and delayed the return. The landlord of this property was not prepared to negotiate on charges and we advised raising a dispute with the company where your deposit was protected for a third party adjudication which was declined. We appreciate that returning your deposit took some time and when a landlord is not prepared to negotiate on any charges as the Agent we cannot overrule their decision; taking a dispute to adjudication is always the best course of action. We apologise if there was stress added to the situation from communication on our side which is being investigated further.
5/5
GoogleFrom the moment of valuation through the entirely arduous process of finding the right person for our probate sale, the team at John Hilton were tenacious, patient, professional, lovely and went above and beyond especially when you consider their fees. It very much felt like they were on the same team and we couldn’t have asked for a nicer group of people to guide and mentor us through the process. Gratitude doesn’t even begin to describe our feelings toward the team. If you want an estate agent that is on your side from day one, this is it.
Thank you Ross much appreciated
1/5
GoogleI do not recommend this agency, ESPECIALLY for students. At the start of our tenancy we had a bathroom with a rusty radiator which we were told would be replaced. It was never replaced. At the end of our tenancy we received poor communication with the agency about whether a checkout report had been conducted and when we would get our deposit. We phoned them multiple times and were promised that we would get email confirmation from the deposit team, to which we did not. We also sent multiple emails which did not get responses. After approx. a month of the end of tenancy we raised a dispute with the deposit insurance company. This was the first time that John Hilton decided to respond properly to us and send us the check out report. When agreeing upon the deposit amount they tried to make us pay for certain things that were either already cleaned to the check-in standard (as stated on the check-out report) or were not our responsibility (as stated in our contract). After a lot of back and forthing our deposit was only released approx. 2 months after the end of our contract.NegativeResponsiveness, Quality, Professionalism, Value
We apologise for the delayed return of your security deposit and we appreciate that communication was poor in this instance and we have put in measures in place moving forward to improve our service and processes. We understand that an amicable agreement on the return of the deposit was reached by all parties in this instance. Kind regards John Hilton
5/5
GoogleWe recently bought our house from John Hilton’s and both my partner and I were very happy with the agents we were in touch with - namely Tom and Marius. The process was complicated and stressful towards the end (through no one's fault), and the staff at JH's were very proactive, reassuring and kind, even though we were not technically their clients. Though I cannot imagine wanting to sell our beautiful new house, we would definitely go through John Hilton if we did.PositiveResponsiveness, Professionalism
Hi Cecilia, we were happy to get the sale over the line under tricky circumstances and hope you got to enjoy your first Christmas in your new home.
5/5
GoogleJohn Hilton has so far been a fantastic agency to be renting with, in particular our agent Kimberley has gone above and beyond to make sure any issues or concerns are solved promptly and to a high standard!
Thank you Lucie and we are pleased to hear you are being looked after.
5/5
GoogleWe've used Edward, Marius, Tracey and team for the last few years when we have wanted to sell property. Their valuations are always realistic and call backs are always speedy.
Thank you Edward
5/5
GoogleRecently bought a flat from someone being represented by the firm. John Hilton, and Tracy in particular, were extremely efficient at helping remedy the inescapable issues that can occur during a house purchase. Even after exchange they have been helpful in sorting little things that have cropped up prior to completion. If I ever come to sell, I shall use them.
Thank you for you for your kind words it is very much appreciated and we hope you will enjoy your new home.
5/5
GoogleOur property manager Jerry was incredibly quick with solving issues at the property & made our move in process incredibly easyPositiveResponsiveness, Professionalism
Thank you Elliot for your review its appreciated
5/5
GoogleExperience with Archie was outstanding, for someone younger he has more skills in the industry than most older than him. 10/10 Service
Thank you it is much appreciated
5/5
GoogleJohn Hiltons were absolutely fantastic to deal with, they made the process of buying my first property almost stress free. Very responsive and really go the extra mile. Since completion Marius and team have continued to help with recommending tradesmen etc. I will definitely use them in the future! A special mention to Tracy for taking my daily frantic calls and emails and remaining calm at all times. Thank you!
5/5
GoogleThoroughly professional and focused on the outcome. Tracy has demonstrated expert local and industry knowledge in helping rapidly progress an acquisition of a fantastic house in Brighton. Jo in lettings also exceeded expectations in helping with local council and planning matters, leveraging her network to create a win-win situation for tenants, the local authority and housing. Highly recommended.
Thank you for your kind words and we look forward to continuing to work with you.
5/5
GoogleSuper grateful for responsive consultant Vicky Hill. Though she only looks after Gas Safeties, EICRs and EPCs and was not my property manager, she was willing to help answer what she could. It’s the little things.
Thank you for taking time to leave this review. Much appreciated.
5/5
GoogleReally helpful letting agency. Managed to give me 3 viewings at extremely short notice, and Archie was exceedingly helpful. Recommended!
Thank you Oscar and we are pleased we were able to help.
1/5
GoogleVery unhappy with the service and lack of speed with the organisation. Having a heavily stained mattress for 3 weeks of the tennancy is not what i expected when moving into a property - when requesting 1 week of rent off for the fact i could not sleep at the property i was denied, left feeling and left feeling uncredibly upset. This is one of the many problems we've had with john hilton. Will never be using John Hilton again.
Hi Anna, yes there was a small stain on the underside of your mattress which was cleaned but unfortunately it could not be fully removed. The reason for the delay in replacement was because the office had great difficulty in getting hold of you and we called many times to arrange a property visit. The mattress had been sanitised therefore we do not see a reason why you could not sleep in your room. Once we had the opportunity to check the mattress and obtain authorisation from the landlord it was quickly replaced
5/5
GoogleAfter a very stressful first time property buy using John Hilton's, I am now finally in my new flat. I felt Marius' approach was refreshing compared some of the total moronic simpletons I met throughout my many viewings with other estate agents (I won't name drop but the largest brands were by far the worst). I felt that Marius and Tracy represented my views to the vendor and voiced my frustrations when things were not going to plan. I also felt bad because they probably bore the worst of my frustrations in the process (along with my solicitor), but remained empathetic in a very highly stressful time. The lengths to which they both went to ensure that I wasn't left homeless by my move in date is testament to their dedication. They even drove to another solicitors office and to see the freeholder in person to help speed up and rectify certain documents that were necessary to move. This sort of thing is few and far between these days! I would recommend buying or selling through them as I feel they kept a human touch to something that is covered in formalities and legal jargon
Thank you for your review and we hope you are happy in your new home. Hopefully the stress was worth it!
2/5
GoogleI didn't have great success with selling my property with John Hilton unfortunately. Apart from an open day, I only had 3 viewings in 10 weeks. Although the market was somewhat stagnant at the time, I moved to another estate agent nearby who took more professional photo's, improved my rightmove advert immediately and were a lot more proactive at selling my property. This increased my viewing's to 1-2 a week for a consistent amount of time and I eventually sold my property at a decent price. They're all good people at JH but I just think they lack business nous and proactivity in actually selling properties (compared to other agents) and are probably more suited to the letting's market.
Hi Andy, thank you for your review. Unfortunately when we were marketing your property last year, like you say the market was a bit flat and the property wasn't attracting a massive amount of interest at that particular time. We used professional photography and also listed as a Premium Listing on Rightmove to increase exposure to the market. I would disagree that we are not pro-active. We do a lot of work behind the scenes which you may not be aware of pushing properties to potential buyers with a tight follow up system in place. We regularly come up in the top 3 of property's sold in the BN1 and BN2 areas according to Rightmove Stat's and feel your comment regarding "business nous" is a little harsh. I am sorry we were unable to assist with the sale on this particular occasion but we generally sell a very high percentage of what we take on for sale. We wish you all the best in your new home. Kind regards Marius
5/5
GoogleThe vendors are obviously John Hilton's clients but as the buyers, we felt just as valued. Enquires and a few problems were dealt with quickly and professionally. It's been a long time since we bought a house and it was reassuring to know that our agent, Tracy was so knowledgeable of the local area and the various things that needed to be done. A very positive experience.
5/5
GoogleArchie at John Hilton was amazing throughout the whole process of me finding a property and right up until the day I moved in. He was informative, keeping me in the loop with all stages and very professional. I have had a previous bad experience with estate agents but John Hilton will always be my first point of call in the future. Thank you!PositiveResponsiveness, Professionalism
Thank you for your kind review it is much appreciated.
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Tell us what you need and we'll put you in touch. John Hilton and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
