John Hilton and Co Brighton reviews

★★★★★ 4/5

Google

We had very bumpy start with JH, we were left with rubbish and beds for an unfurnished let, trades people letting themselves in consistently and without our consent with no accountability. Then Kimberley Gold started…. Since she’s taken over as our contact I can only say how wonderfully she takes care of all our needs. Kimberley is a delight to deal with always kind helpful and professional. I’d recommend JH only as we have the pleasure of having Kimberley Golds as our agent. She is a gem and hope she never leaves ;)

Shanila · 20 June 2023

★★★★★ 5/5

Google

John Hilton acted for us in the sale of our property. The house attracted a lot of interest & we agreed an offer close to the asking price. Communication was great throughout & we would like to pay particular thanks to Tom for his engaging & sensitive manner.

Peter · 20 June 2023

★★★★★ 5/5

Google

I was with John Hiltons for both my sale and purchase and they were absolutely brilliant from beginning to end! The team are mature and incredibly professional and treated my house and those I viewed with the utmost respect (shoes off on carpets etc) Once a sale was agreed, the ongoing process was managed by the superb Tracy, who liaises with the others in the chain and their respective estate agents and she really does it well!! I also want to say a big thank you to Tom, Simon and Marius and the whole team who made the process as smooth as it possibly could be.

Jo · 20 June 2023

★★★★★ 5/5

Google

I could not be more pleased with the service I received from this company while buying a house. Throughout the pandemic and lockdown they kept in contact with me, kept me informed, fought my corner and got things done! I always felt listened to and like they understood my frustrations (and generally shared them!) thanks so much Tracy and Tom for all your help.

Amanda · 20 June 2021

★★★★★ 5/5

Google

I am a middle aged professional who has used many estate agents over my years as a private buyer and landlord. I can honestly say that I have never had such excellent service from any estate agent as Marius and the team at John Hilton. Marius' attention to detail, communications and diligence are second to none and I highly recommend their services...... worth every penny..... thank you all.

Vincent · 20 June 2020

★★★★★ 5/5

Google

They make every process easy and smooth, properties across various budgets also The team was professional, responsive, and made the process seamless from start to finish. A special shoutout to Jo-Ann and Lauren, the letting managers, whose expertise and dedication stood out. They were incredibly helpful, attentive to details, and made sure all my concerns were addressed promptly. Highly recommend their services! Big ups to Lauren and her Team

Femi · 26 November 2024

★★★★★ 5/5

Google

John Hilton is by far the best letting agents I’ve dealt with in Brighton. Lauren Gibson is a great property manager, very responsive and helpful at every stage. Highly recommended!

Joseph · 2 September 2025

★★★★★ 1/5

Google

Do not associate yourself with this business. Staff are lazy, Ive never seen estate agents take a whole month for annual leave… IN DECEMBER!! They only respond to you if you badger them constantly, they don’t want to lose any money so they will charge you for the silliest things. Dont expect your deposit back because they will find anything to keep it. Only time they will respond is if the rent is due and then magically they care about their job again. All these other 5star reviews are fake, check their profiles. John Hilton DOES NOT CARE ABOUT YOU. Money hungry agents turning up to viewings with designer yet when the house is leaking and the house isnt heating up, they will ignore you. Worst type of people on this Earth, only caring about their Ibiza trips every month because they are never in office. Do not go with this estate agent trust me. Theres dozens of other estate agents on Combe Road, go to any other one but John Hilton. Funniest thing is, the agent in charge of our house is actually out of office FOR A WHOLE MONTH again. In June. The absolute liberties.

Fern · 7 August 2025

★★★★★ 5/5

Google

Very good services. Our property manager Jake Mehmet has been very helpful and kind. We appreciate this. Thank you so much

Esther · 10 November 2024

★★★★★ 5/5

Google

Our property manager Megan has been so attentive and understanding all throughout our tenancy especially towards the end! Also, Katrina who helped us in the beginning before we signed with JH and drove us for our viewings. We overall had a good experience with JH as our first estate agent in Brighton!PositiveResponsiveness, Quality, Professionalism, Value

Gail · 20 June 2022

★★★★★ 5/5

Google

I’m acting as guarantor for a letting with John Hilton. Sadiya, one of the agents went over and above with her help sorting the verification with Goodlord. Much appreciated.

Robin · 11 September 2026

★★★★★ 5/5

Google

I have used John Hilton to manage student rental properties in Brighton now for over 15 years .As someone who has personally paid for my children to live in such properties in three different cities across the UK I know, from the other side, how important it is for tenants and their parents and guarantors to have full confidence in the professionalism and commitment of the agents managing the interface between the tenants and the landlord . I have no hesitation in stating the Hiltons are such a Company , that their commitment to the interests of both the tenants and landlord is first class, and that they are particularly experienced and adept at dealing with the inevitable issues that will crop up in the normal ebb and flow of student rental property life . Over the years I have been fortunate to benefit from the professionalism and experience of Jo Ann Stafford , the senior manager , and in recent years from Kimberly who is an outstanding student house manager . As an experienced landlord who has student rental properties in both Manchester and Brighton I have no hesitation in recommending the firm , and Jo Ann and Kimberly in particular without any reservation .

Tamarchan · 11 July 2025

★★★★★ 5/5

Google

I am a tenant with John Hilton and I am extremely happy with how helpful Kimberley Golds has been with the property I am renting. She is always quick to respond to any queries or concerns I have and recently ensured that I felt secure in my house by assisting with getting an extra lock installed. I have never come across a letting agent as professional and kind as Kimberley! Extremely satisfied with the services here.

Tahreem · 20 June 2023

★★★★★ 5/5

Google

John Hilton came highly recommended from friends and we were not disappointed! Everyone we dealt with at the Brighton office was fantastic, really friendly, helpful and reassuring. …

Jocelyn · 16 January 2026

★★★★★ 5/5

Google

I recently spoke with Zach from John Hilton about their property listings, and he was really great to deal with. Very polite, friendly, and professional throughout. Even though it didn’t work out this time, I really appreciated how helpful and easy he was to talk to. Would definitely recommend!

Y · 2 April 2026

★★★★★ 5/5

Google

Despite a rocky start due to the state in which the previous tenants left the property, my experience so far of John Hilton have been excellent - particularly through Frankie's dedication in ensuring that any problems are fixed as soon as possible. I've heard horror stories about the renting situation in Brighton, yet this company make it seem like nothing more than a myth!

C · 10 November 2024

★★★★★ 5/5

Google

Despite a rocky start due to the state in which the previous tenants left the property, my experience so far of John Hilton have been excellent - particularly through Frankie's dedication in ensuring that any problems are fixed as soon as possible. I've heard horror stories about the renting situation in Brighton, yet this company make it seem like nothing more than a myth!

Jay · 3 November 2024

★★★★★ 5/5

Google

We received a very professional, personal and attentive service from Tom and Marius when selling and buying. They took time to make sure things were right for us, were always reachable and in communication, did not rush us or apply undue pressure about anything, and helped us make right decisions. I would definitely recommend JH for buying and selling in Brighton.

Imogen · 5 December 2024

★★★★★ 5/5

Google

Excellent, very professional. Worked with Marius, clear communication and an expert on property in Brighton and Hove.

Richard · 3 October 2024

★★★★★ 1/5

Google

The worst tenancy experience I’ve ever had, if I could give zero stars I would. They didn’t care at all for our well-being - our house was literally falling apart, but despite our complaints, they only began some repairs when we had 2 months left of our tenancy (without ever consulting us about the huge inconvenience the invasion of our living spaces caused,) simply so they could raise the rent for the next tenants. They would also refuse to take any responsibility for anything, and even had the audacity to demand we pay for pest control services for a mice infestation, despite the fact that this infestation occurred long before we moved in (we have evidence from the previous tenant of this). I still don’t think they’ve fixed the numerous holes in the walls that caused this problem. I was dismayed and disgusted by our treatment at the hands of this agency. Watch your back with these people - they will treat you like dirt, patronise you and don’t listen to a word you say, and are remorseless with the way they try to leech money out of poor students who can barely afford the extortionate rent in the first place. Extra heads up - our property manager was named Michael, and he did not even have the decency to respond to our emails half the time. Edit: Just seen John Hilton’s reply and it’s honestly laughable that they’d call my review unfair. They took over our tenancy very early in the year, and so while they may not hold responsibility for the conditions of the property during the first few months, they most certainly hold responsibility for the majority of the year. It is also true that Michael, at our repeated request, visited the house during the year to discuss our issues; after the visit, he promptly ignored our follow up emails and followed through with exactly zero of the resolutions we had so rightly proposed. I can’t really be bothered to go through every tiny little issue as this agency always tries to find a way to twist it, so I’ll just find solace in the fact that my self and John Hilton each know the truth of the matter, whether this agency will admit it or not. John Hilton, I find it despicable that a rich, large and exploitative company such as yourselves would put students through such dismissal and ordeals, and then have the cheek to attempt to manipulate the facts in order to construe yourselves in a better light - you’ve already taken enough of our money, at least have the decency to own up to what you are. You should be ashamed of yourselves.

Amina · 22 December 2023

★★★★★ 5/5

Google

me and my friends are with john hilton in a student house at the minute, after being with brand vaughan for a year it has been such a good change to be with estate agents who are helpful, kind and caring. Kimberly, our estate agent, couldn’t be any better she is absolutely amazing to us! would definitely recommend especially to students.

Lucy · 10 November 2024

★★★★★ 5/5

Google

We had such a positive experience renting with John Hilton, and couldn't recommend them enough! Catrina initially showed us round the property for our viewing, and we immediately felt comfortable and at ease. Kimberly then looked after us for the duration of our rental, from being there to check us in on the first day, occasionally popping round for checks, and always being on hand when any issues came up throughout our stay. She is such a genuine person, super communicative and was always such a great help getting things resolved and relaying information to our Landlord too. Would highly recommend John Hilton, and wouldn't think twice about using them in the future! Thank you so much :)

Tessa · 22 November 2023

★★★★★ 5/5

Google

Absolutely fab experience, Kimberley is fantastic at responding and dealing with queries always on time and adequately. Any issues are always dealt with very quickly and professionally. Not a bad word to say and thoroughly enjoyed our tenancy!

Elena · 20 June 2023

★★★★★ 5/5

Google

amazing help by Bethania, great communication and any maintenance issues have been quickly fixed. I appreciate the help!!

Ibtisam · 10 October 2026