Trusted Agent profile · Brighton
★★★★★
345 reviews across 1 platform
132-135 Lewes Road, Brighton, BN2 3LG
John Hilton and Co's office in Brighton, at 132-135 Lewes Road, is rated 4.4 out of 5 across 345 reviews on 1 platform, including 345 Google reviews rated 4.4.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleWe were with this estate agents for two years and they were great. Fixed maintenance issues quickly and when we left they sorted the check out report quickly and took a fair amount off the damage deposit. Would recommend.
Many thanks for taking time out to write this review its appreciated.
5/5
GoogleBoth Marius and Tracy were extremely helpful and patient with us during a long selling and buying period. We are very happy in our new home and would like to thank Hilton's for their professionalism and for keeping us up to date every step of the way.
2/5
GoogleHaving rented a house through John Hilton for 3 years, I would like to warn other students wanting to rent through them. With every house inspection, the agents always commented on how clean the house was and how well it was maintained. However, when it came to giving back deposits, they tried to initially retain over half of our deposit. I had to request the check out report twice before it was provided a week after the tenancy ended, extra photos taken by the agency were not provided until 2 weeks after the tenancy had ended. Whilst initially, the communication was okay (a few days between responses), they stopped replying at all ~2 weeks after the tenancy ended and I had to go through mydeposits to dispute the remainder of the deposit. Although John Hilton were not terrible compared to how other agencies treat their student tenants and most things were fixed during the tenancy (although with delays), the deposit ordeal has left us all with a very sour taste. We had also paid their chosen cleaner when moving out to ensure the cleaning would be up to their standard to avoid any issues. It has taken nearly 3 months in total to get to a final decision. If you still choose to go with them, at least bear this in mind.
5/5
GoogleHighly recommended! Our sale encountered a series of delays and complications which could have so easily led to the sale collapsing. That it didn't is largely down to the stirling work and commitment by Tracy! The support she gave was fantastic, calm and always professional. Thank you!
Thank you Linda for your kind words and glad we were able to get it over the line.
1/5
GoogleDO NOT USE THEM. Take advantage of vulnerable students. They will never give you your deposit back and will do anything to keep it. 6 of us are owed £750 deposit back and they refuse to give it back and not a sufficient reason behind it. staff are unprofessional and rude. No understanding that we are students.
Dear Arundel Street tenants, You came to the office earlier this year to discuss your security deposit and we spent quite a lot of time explaining the situation, the legalities, what John Hilton were doing to help you guys and therefore we feel that your reviews are unfair as we were trying to recoup money for you all. As you are aware one the joint tenants did not pay a portion of the rent at the house, the property was not left in a good condition, required a deep clean, decoration, rubbish removal and repairs which exceeded the security deposit held. We explained that the tenant who was behind on the rent is on a payment plan with John Hilton. As all tenants are jointly and severally liable the landlord may withhold the deposit as compensation for the losses caused due to damage, cleaning and unpaid rent and may also pursue any tenant for monies owed; which John Hilton felt was unfair to the other tenants who had paid the rent. John Hilton were trying to recoup some of the monies in unpaid rent for the other tenants once the rent has been paid on the payment plan. This is why we feel that your review is unfair and a little harsh. We understand your frustrations but feel that this shouldn't be directed at us.
1/5
GoogleDidn't turn up to scheduled appointment due to the "rain". When I called up they didn't apologies or seem to care that I had taken a day off work for this appointment and that I had spend hours getting the property ready for them. Really unprofessional.NegativeProfessionalism
We are sorry that you feel your experience was not satisfactory. Unfortunately, the torrential rain prevented us from being able to take the photographs we were intending to take. When we contacted you to notify you of this we did apologise but were met by a torrent of abuse which is unreasonable and unacceptable.
5/5
GoogleWe have been looked after very well by Michael Stanley-Lewis at John Hilton. Always swift to respond and sort out any issues in our flat. Thank you.
Thank you for taking the time to leave this review. Much appreciated.
5/5
Googlelovely experience with property manager Kimberly, made everything so easy and comfortable, highly recommend.
Thank you for taking time to leave this review. Much appreciated.
1/5
Googlewouldn't recommend for students. when it came to getting our deposits back they brought up issues such as 'light dust on thermostat'??? with an image where you couldn't even see the dust!! and apparently this micro amount of dust needed a cleaning fee. ridiculous
Dear Ruby, Deposit returns can be a contentious issue, as tenants you were given a check out report which highlighted any issues in a comprehensive report and you noted that additional cleaning was highlighted; for additional cleaning there is a minimum call out charge for a cleaner to attend to bring the property back to the same clean condition it was given. Any queries you had have been addressed and if you felt that any deductions were unfair then tenants can use the deposit dispute resolution service.
5/5
GoogleJohn Hilton Estate Agents are very helpful, professional and reliable estate agency company. There staff and customer relations is top notch and I recommend them for your ease in getting property or lettings.
Thank you Samuel for leaving this review it is very much appreciated.
5/5
GoogleUsed John Hilton to rent out my apartment in Brighton. Jake has made this an incredibly smooth process with his professional, prompt solutions to everything! Would recommend.
5/5
GoogleMarius sold my house for the amount agreed at the outset, dealing with all of the issues that arose in a highly professional and efficient manner. I have no hesitation in recommending Marius and his team at Hiltons.
1/5
GoogleOur tenancy ended in September 2020 and our deposits were supposed to be returned after 10 workings days. We received an update on our deposit in late October and disputed the deposit amount. We have sent numerous emails but we have not heard back from anyone. It's almost February and the agency still keeps our money in the amount of $1925.01. We will have to escalate this matter to the Small Claims Court. DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleZero stars for their so called tenancy service. You couldn't make it up. But you don't need to.
Hi Nick, would you mind letting us know which property this is in relation to? We can't locate you on our system.
5/5
GoogleI have recently rented a flat with John Hilton and I am very happy so far. Communication has been great, and Archie Jutton in particular extremely helpful! Thank you
Thank you Marianna for taking the time to leave us this review it is much appreciated.
5/5
GoogleFantastic service and helpful in every way to make the process went smoothly
5/5
GoogleAbsolutely brilliant from start to finish I cannot praise them enough. Excellent service very friendly staff, I will always recommend them. Thank you for a brilliant service MY
Many thanks for your kind review its much appreciated.
5/5
GoogleI would highly recommend John Hilton. I have felt supported throughout my buying experience & have ended up with the exact property of my choice
5/5
GoogleFantastic Agents that have gone the extra mile everytime i've used them over the years. Tracy and Marius are outstanding and very professional throughout the whole process. Couldnt recommend this company enough. They both made selling and buying property stress free!PositiveResponsiveness, Quality, Professionalism, Value
Thanks John for your kind words it’s appreciated.
1/5
Googleedit: the agency has contacted me about this review faster than they have contacted me about most of my issues. This is how they keep a high rating on google. Disgusting behaviour. Avoid at all costs.
Dear Adam, Thank you for your feedback. We apologise that you feel our responses haven’t been timely. The team will always strive to get back to anyone on matters as quickly and efficiently as possible. Sadly, with tenancy swap overs, other party involvement from landlords can sometimes cause delays as clarification must be sought. Your property manager will be on hand to assist with your queries
5/5
GoogleTom at John Hilton's was absolutely brilliant. Easy to get hold off and answered all queries quickly. Friendly and professional all the way through. A local estate agent that makes the differencePositiveResponsiveness, Quality, Professionalism
Thank you for your kind words it is very much appreciated.
1/5
GoogleReally awful estate agents. Have dealt with them for two years in a row concerning two different university houses. Very dishonest and will charge made up fees regardless of whether you can provide proof of professional cleaning (as was in our case). Particularly beware of Archie Jutton who is unprofessional and overall unpleasant to deal with.
5/5
GoogleOverall good experience and particularly want to highlight Tracy Ewington for helping with the sale
Thank you for your kind review. Much appreciated.
5/5
GoogleHaving recently sold my property using the team at John Hilton, I am happy to recommend them. I found everyone easy to communicate with and they were all extremely professional.PositiveResponsiveness, Professionalism
Many thanks for your kind words and we hope you will be very happy in your new home from all of the sales team at John Hiltons.
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