Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

Great service

Communication was really good. Gary Hansford was extremely helpful and having him as a point of contact was great.

CB · 8 October 2026

★★★★★ 5/5

Trustpilot

Super friendly and supportive

After weeks of speaking to moody and disengaging estate agents Brand Vaughan were so friendly on the phone and in-person. They were so supportive and polite that I was comfortable asking lots of questions instead of shying away. I’m so happy that I found a property match with them! I particularly liked that they had little information flyers about how to apply etc that they gave me when I went for the viewing. It was nice not having to retain too much information. But most of all I love how friendly they are over the phone…made the property price a little more worth it. Special shoutout to Mia and Joshua for helping me out so far!

Mayu · 1 December 2023

★★★★★ 1/5

Trustpilot

Brand Vaughan: the worst letting agents I've had

Brand Vaughan are hands down the worst letting agents I have ever had. When I moved in the freezer still had old food in it and the dishwasher had mould inside. I had to find alternative accommodation for 3 nights in order for them to get cleaners round. Throughout my tenancy no one from Brand Vaughan ever looked round the flat. There was mould on the walls, peeling paint and damp. Avoid!!

El · 6 May 2024

★★★★★ 5/5

Google

I sold my house on Queens Park Terrace through Brand Vaughan Kemptown in 2023. My experience of this office beyond my expectations and I was particularly impressed by Kieran who not only sold my house, but also recommended me a new one in another area, and dealt with a number of tricky negotiations calmly, with integrity and respect for my family situation (and very kind to the cat!). The process was long and we were in a 4 house chain, but Kieran kept in touch all the way through. I would add that the marketing of my house was very good and professional. I was pleased with the price we achieved and with the way it all looked. Brand Vaughan in Kemptown is run in a rather different way to BV in Preston Park (in my experience). Very different vibe - check them out.

Helena · 19 November 2023

★★★★★ 5/5

Google

I have dealt with George, Dee and Leo in this team - all expectional members. Especially Dee, she's a dream maker and I couldn't had exchanged without her.

Makhammadjon · 27 November 2025

★★★★★ 5/5

Trustpilot

Lucy was so so helpful and made every…

Lucy was so so helpful and made every bit of our experience wonderful! Would definitely recommend talking to her :-)

Sophie · 21 September 2026

★★★★★ 1/5

Google

This organization is just concentrated on the landlord and fleeces tenants. They first ask to get the professional cleaning done when it has already been done by us. And then when the tenant has agreed to get it done, they say it is too late now and charge way above the market price without transparency about how much they paid the respective agency/agencies to clean the apartment on their behalf a second time. We told the team at Brand Vaughan that the apartment was clean and then agreed to get it further cleaned as well, however, the team sent a charge of GBP 350 with an indication that GBP 100 will be the cost of furniture removal and the cost of GBP 250 will be the professional costs. Where the market price for Professional Cleaning for a 1 bedroom apartment and it's appliances is GBP 125. Now calculate the difference between GBP 250 and GBP 125. The only thing that is killing this brand is its exhorbitant demands at closure. Hence, I recommend tenants to avoid this agency if possible, as they do not know how to end a relationship with a tenant and will become the cause of unrequited headache on petty issues in the end.

Arjun · 11 October 2025

★★★★★ 1/5

Google

Brand Vaughn have left a To Let sign outside of my property for coming up to a year now, despite being told about it multiple times throughout this time period. It was put up for the property next door and has since been put down the alleyway between our houses which is an important access way to my garden. They've shown a complete lack of respect for the community and an utter incompetence to manage their signage. Possibly the worst estate agent I've ever had dealings with, and that's a very low bar!

Hannah · 11 October 2025

★★★★★ 1/5

Google

Just avoid! The complete and utter incompetence and unprofessionalism started early when I turned up for a viewing only to get a phone call from the branch manager that they had lost the keys (he was already 15 minutes late by this point). He then proceeded to blame the ”new girl” who they had hired and told me that he may just have to let her go - how unprofessional do you have to be to tell someone, let alone a potential customer, that during a first phone call when you’re already late?? Unfortunately for us, we really loved the property they were selling and ended up having an offer accepted. So began 8-9 months of snail paced progress, appalling communication and no help or advice from anyone - the person “progressing” the sale that we worked with was completely ineffective, required sometimes 3 or 4 follow ups spanning weeks before getting back to us. We were always the ones making suggestions for how to get the sale moving and when we asked for advice, their response was “well, you’re suggesting what we would suggest anyway” so nothing that they, as supposed “award-winning” experts, could recommend instead? You’re telling me they have all the knowledge and experience of 2 first time buyers with nothing else to offer? Shockingly bad! We also received a phone call about 6-8 weeks after we had our offer accepted that they had listed the property wrong! The man said at the start of the call that “it’s not a big deal” and then told us that the Share of Freehold property we offered on was actually a Leasehold - that is, in fact, a big deal! More fool us, we decided to continue with them completely out of admiration for the property they were selling. Needless to say, after far too long and far too much benefit of the doubt we gave them, we ended up pulling out. We viewed and completed with an alternative estate agent less than 2 months after that. Dropping Brand Vaughan was among the best decisions we made during this process. I could go on but honestly this review would be a short novel by the time I was done. Ultimately, Brand Vaughan were just appalling. Do not use them to sell or buy your home.

Matt · 11 October 2025

★★★★★ 1/5

Trustpilot

My name is Krzysztof Perek

My name is Krzysztof Perek, and I am writing to you on behalfof my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2Abbey Road since February 2023. We are international students who moved from London to Brighton insearch of employment opportunities and a more welcoming environment for the LGBTQ+ community, aswe are both gay immigrants. We both have Settled Status in the United Kingdom.We rented our current accommodation through the letting agency Brand Vaughan. Brand Vaughan isthe trading name of Cambridge Brand Vaughan Limited, registered in England & Wales, with theregistered office address at 70 St. Mary Axe, London, EC3A 8BE, and company number 09467584.In March, a significant issue arose in our ground-floor apartment. The window frame of the living roomwindow, which faces the street and the courtyard, became damaged. Specifically, the middle section ofthe three-part window frame, which is the largest part, was affected. As a result of this damage, we areunable to open, close, or secure this window. There is also a gap of approximately 5cm (about 1.97 in)between the glass and the frame, which we have attempted to seal with tape to prevent drafts.Since reporting this issue to our letting agency in March, several technicians have inspected the windowand confirmed that it requires repair or replacement. However, each time a repair estimate, quotationsis provided, the agency communicates with the landlord, and the estimates are subsequently rejected.We have been dealing with this unresolved issue for several months.

Kris · 8 October 2023

★★★★★ 1/5

Trustpilot

THIEVES

This agency are so sneaky and all they care about is taking students money. Thank God we never had any major maintenance issues with our house the maintenance time frame was absolutely ridiculous, it took them nearly 3 weeks to fix a broken toilet flush. we only had one toilet in the whole house(4 BEDROOM HOUSE).At the end of tenancy they did not come to inspect the house before we moved out and we deep cleaned the house before leaving, nearly a month after moving out these agencies had the audacity to charge the flat £894 for apparently cleaning the house and cutting the back garden, meanwhile when we asked a Gardner couple days before moving out to provide us with a quote for the front and back garden he said "£200" for both, so imagine the daylight robbery. This is very unfair and we tried to dispute the issue but the house was already cleaned and new tenants have moved in, all the cleaning companies we called(about 4 companies) once they find out we were with Brand Vaughan they say they cannot provide us with a quote as the agency would come back shouting at them for giving us a lower quote, I found this was very strange. All they care about is taking students money, I DO NOT RECOMMEND.

Adz · 30 September 2023

★★★★★ 5/5

Trustpilot

I have to say that in all the years…

I have to say that in all the years that we've bought and sold property Jay Melton-Ball has been the most efficient (and patient). He drove the deal through when the sale could of collapsed and was impeccably professional with all concerned. He's also a lovely chap! A pleasure to deal with, thank you Jay! Tabitha and Nick.

Nick · 20 November 2024

★★★★★ 5/5

Google

Michael, Kieran and Holly are absolute professionals. There were bumps along the way in my sale due to a volatile market, but I felt that they all held my hand and remained calm, positive and engaged. They took a genuine interest in my property, understanding its potential, taking an honest, realistic and enthusiastic approach throughout. I felt that both my purchasers and me were in good hands right through to completion. The best estate agents in town by far. I thoroughly recommend.

Jayne · 20 September 2023

★★★★★ 5/5

Trustpilot

Exceptional Letting Agent

Exceptional Letting Agent - Lucy is a True Professional!Rating: ⭐⭐⭐⭐⭐ (5/5)I had the pleasure of working with Lucy, a letting agent who truly exceeded my expectations. From the moment I contacted her, she demonstrated a level of professionalism and dedication that is rare to find in this industry.Lucy was incredibly knowledgeable about the rental market and took the time to understand my specific needs and preferences. She presented me with a range of properties that matched my criteria, and I was impressed by how well she knew each listing inside and out.What sets Lucy apart is her excellent communication skills. She kept me informed at every step of the rental process, promptly answering all my questions and addressing any concerns I had. Her transparency and honesty were truly refreshing.When it came to negotiations and paperwork, Lucy’s attention to detail was impeccable. She made sure all contracts were clear and fair, and she guided me through the entire process, making it stress-free.I can confidently say that Lucy is not just a letting agent but a trusted advisor who genuinely cares about her clients. Her commitment to providing top-notch service is evident in everything she does.If you’re looking for a letting agent who will go above and beyond to find you the perfect rental property and ensure a smooth process, I wholeheartedly recommend Lucy. She’s a true professional, and I couldn’t be happier with the service she provided. Thank you, Lucy, for making my rental experience so positive!

Spencer · 9 September 2023

★★★★★ 5/5

Trustpilot

Friendly & Helpful

We had a really short time to secure a property and out of all the letting agents we reached out to Brand Vaughan were definitely the most helpful. Connor was great and regularly sent me new properties that had been added and once we found one we liked the process was really easy and everyone was very helpful. Lucy who showed me around the property was really lovely and made sure to explain the process and what the next steps were and a shout out to Kamila who was handling our application all done super quick and easy. Cannot thank them enough for their help!

Gee · 5 September 2023

★★★★★ 5/5

Google

I bought from Leo formerly at Brand Vaughan now Charters in Kemptown a few years ago and recently restarted my search again and was quickly up to speed on the current market and he had set me up on viewings within a few days - couldn’t have asked for a better experience and have no doubt I’ll find a property with Leo again

Emily · 9 October 2026

★★★★★ 5/5

Trustpilot

Brand Vaughn kemptown

Dee, Felix and Holly were on our team in the Kemptown office. We set them a difficult task - sell our rented flat first then ours subsequently. Despite MANY ups and downs and two COMPLETELY useless sets of solicitors they succeeded and we are now settled in our new house and very thankful we had them on our side, particularly Dee who is the most tenacious, supportive and determined of estate agents … without her continued dedication and can-do attitude we wouldn’t be were we are now. Thank you dream maker Dee! X

Ellie · 23 March 2025

★★★★★ 5/5

Trustpilot

very friendly and helpful

Lucy was very friendly and smiley despite a few problems with the keys! This was sorted quickly as she was able to collect the keys from the client instead of rescduling which would have been very inconvenient. Once inside she was helpful and knowledgeable answering my questions and even though there was a backlog of people outside waiting I didn't feel rushed at allThankyou very much for your help 😊

Cassie · 3 April 2024

★★★★★ 5/5

Trustpilot

The fastest I've seen sorting answers…

The fastest I've seen sorting answers after viewing for if you got the place or not and William was a great help from start to finish while being polite,can't ask for better service.

Kieran · 3 June 2026

★★★★★ 4/5

Trustpilot

A recent house move

A recent house move, at short notice was dealt with efficiently by Saty, our pre-tenancy manager. Saty kept us up to date with the progress and was really informative on our moving day.

Sophie · 1 June 2026

★★★★★ 5/5

Trustpilot

Saige was very helpful in showing us…

Saige was very helpful in showing us around the property and answered all the questions we had with great detail. Much appreciated!

Alex · 12 December 2025

★★★★★ 5/5

Trustpilot

I have been dealing with Maya at the…

I have been dealing with Maya at the Gosport branch. Maya has provided a very professional service from the start to finish with excellent communication, knowledge, and very organised .

Dom · 6 October 2026

★★★★★ 5/5

Trustpilot

Thank you

Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!

Eleanor · 22 September 2026

★★★★★ 5/5

Trustpilot

Sam Wellington is a credit to your…

Sam Wellington is a credit to your company. Nothing is too much trouble.

Paul · 8 October 2026