Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service during COVID-19 lockdown
As a tenant of a property which is managed by Mischon Mackay we recently were in the unfortunate situation during lockdown of the macerator pump stopping working in the kitchen - this is required to pump all kitchen waste water out of the of the house, including the dishwasher and washing machine.I was very pleased to get a quick reply to my email from Jordan, at Mischon Mackay, on a Saturday morning to discuss the problem, and how diligently she worked with plumbers, including speaking to them on the phone in the evening after hours, to try to get the pump repaired asap during this difficult time when people are working with reduced staff and the difficulties of social distancing and lockdown. I am delighted (and relieved) to say the pump has been repaired and the engineers that attended were professional and compliant with all health and safety requirements at this difficult time. Excellent service - thank you!
Jan.e · 3 May 2020
★★★★★ 5/5
TrustpilotDuring the changeover from one group of…
During the changeover from one group of tenants to another Brand Vaughan we very organised and reactive to my requests and speedily sorted everything out.
Michael · 16 August 2023
Agent replied · 12 June 2024
We are thrilled to hear this, thank you so much for your review Michael.
★★★★★ 1/5
TrustpilotUnprofessional, Unknowledgeable and Immature
I had a problem with them as they were trying to get just my guarantor to cover more of the rent (3 times what I was meant to pay) as other guarantors could not afford that. I asked them to correct that, otherwise, I would start taking legal action. They told me that they would sort it out so that my guarantor was only covering my rent and I was told that it would be done in around 2-3 working days. About a week later, I get an email saying that I had two weeks to pay the remainder of my first month's rent. I told them that I would not pay any more until the previously agreed upon arrangements were sorted. So they canceled my contract with them.They are disgusting, unknowledgeable, and conniving. I am now glad that they have canceled my contact as I am now able to take them to court for my money back and they are unable to squeeze me for any more money. They will try to take advantage of you and tell you what you want to hear, but it is all smoke and no fire. When you ask them a question, you get "I don't know" and you better be happy with it otherwise they hang up and avoid you like the plague. The way that they have acted, is immature and unprofessional.
Tamz · 25 April 2020
★★★★★ 1/5
GoogleSpoke to a lady on the phone from this company - was just trying to get more information on deposits and she was very rude. Incredibly unprofessional.
Daisy · 17 June 2023
Agent replied · 16 June 2024
Dear Daisy, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.
We are investigating the issues you outlined below, however if you wish to discuss this further please feel free to reach out to us on customercare@brandvaughan.co.uk.
★★★★★ 5/5
TrustpilotSmooth
Scheduling the viewing was easy and efficient. The viewing was carried out smoothly in a timely manner, and the offer submission done online followed by a call for confirmation. Nothing to complain about.
A · 24 November 2022
Agent replied · 12 June 2024
Thank you so much for your review.
★★★★★ 5/5
Trustpilothappy to recommend
I’ve just rented a property through Brand Vaughan and found them to be really helpful and thorough and able to answer my questions as and when they have arisen. Would be happy to use again.
Laura · 6 September 2022
Agent replied · 12 June 2024
Thank you Laura.
★★★★★ 1/5
TrustpilotAwful agency
Awful communication, I wonder if they even read our original application. Estate agents are rude and strung us along. Now having to fight them for the return of our holding fee. Disgraceful people.
Jack · 23 November 2022
Agent replied · 12 June 2024
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 5/5
TrustpilotThank you so much Amy and Sarah
Thank you so much Amy and Sarah. You have helped me so much and made the move so much less stressful. Thank you for being great at communicating so well, promptly and with care.
Pete · 13 April 2019
★★★★★ 5/5
TrustpilotLucy support and inform us very well
Lucy support and inform us very well. Apartment s photos in the website was reflecting the real features of the apartment we view.
Bartu · 23 September 2023
Agent replied · 12 June 2024
Great to hear this, thank you so much for your review Bartu.
★★★★★ 5/5
TrustpilotThey were great from start to finish
They were great from start to finish - getting this sale over the line and Holly Davis always being available, knowledgeable and active.
Anne · 20 September 2023
Agent replied · 12 June 2024
Great to hear this, thank you so much for your review Anne.
★★★★★ 5/5
TrustpilotNATASHA
VERY FRIENDLY WHEN DOING VIEWINGS AT OUR PROPERTY. ALWAYS GIVES US SOME TIME BEFORE LETTING PEOPLE IN
Eddie · 3 February 2024
Agent replied · 12 June 2024
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
★★★★★ 5/5
TrustpilotGood and quick service
Great service from Helen backed by Michael. Quick turnaround letting my property with tenants that fit my expectations. Really good outcome.
Raymond · 3 November 2023
Agent replied · 12 June 2024
Great to hear this! thank you so much for your review Raymond.
★★★★★ 1/5
TrustpilotTerrible experience I can almost…
Terrible experience I can almost guarantee you that you will not get your deposit back
Joseph · 15 March 2024
Agent replied · 12 June 2024
Dear Joseph,Thank you for taking the time to share your feedback with us. We truly value all comments, as they help us improve our services and ensure a better experience for our clients.Regarding your concern about deposit regulations, we want to assure you that we take compliance very seriously. Our team follows all relevant guidelines and procedures to ensure fair and transparent handling of deposits.If you would like to discuss your experience further or have any additional questions, please don't hesitate to reach out to Simon on 01903215631 in our property management team.Best regards,Brand Vaughan
★★★★★ 5/5
TrustpilotGreat and speedy experience by connor…
Great and speedy experience by connor and his team! I would recommend
Nikita · 10 May 2024
Agent replied · 12 June 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
★★★★★ 5/5
TrustpilotEfficient
We worked with Olga who is extremely professional and efficient with the handling of tenancy documents. Minimal fuss and an enjoyable experience overall with BrandVaughan :)
Yaro · 9 July 2021
★★★★★ 5/5
TrustpilotLovely to work with!
Mollie has been a pleasure to work with -- very informative on the process and supportive through each step. Thank you so much for your help!
Nikki · 8 July 2021
★★★★★ 5/5
TrustpilotAn absolutely faultless service
An absolutely faultless service from viewings to moving in. All staff have been exceptionally friendly, professional and flexible. Excellent communication and attention to detail, we would highly recommend using this company.
M · 15 December 2022
Agent replied · 12 June 2024
Thank you very much. Best wishes in your new home.
★★★★★ 1/5
TrustpilotDeplorable Brand Vaughan
BRAND VAUGHAN!!!!! The very very worst letting agents in all my 30 years of renting. A warning to you all out there. beware of them please.
Kim · 26 May 2023
Agent replied · 12 June 2024
We are sorry to hear that you did not have a positive experience with us Kim, please feel free to reach out to our team if you wish to discuss this more.
★★★★★ 5/5
TrustpilotMany thanks to Tom !!
Many thanks to Tom. He has been so helpful and supportive. If Tom didn’t help me I don’t think I could complete the completion within my timescales. First time buyer and great experience. !!!
HD · 19 March 2018
★★★★★ 2/5
TrustpilotYour property managers don't seem to…
Your property managers don't seem to understand property. Communication isn't much better. Overall,I've been consistently disappointed ever since you took on the management of my property.
NICK · 19 May 2023
Agent replied · 12 June 2024
Thank you for your review Nick, we are so sorry to read about your experience and would love to put this right. I have passed the comments on to the branch manager who will be in touch directly.
★★★★★ 1/5
GoogleSatan got bored and decided to set up a real estate agency by the beach. Brand Vaughan is the single worst thing that could ever happen to a student. If you're looking for a house to rent and see this agencies name, just turn away and never look back. They will fake politeness up until the very second you hand over money, and after that you're a walking cash cow for them to exploit in every possible way. They exploit students inexperience, show utter disregard for their mental health, privacy, or even wellbeing, and deceive them in every way possible. Avoid at all costs.
Hassan · 18 June 2019
★★★★★ 1/5
GoogleIf you're looking to rent via Brandt Vaughan, look at the all the one star reviews below, they are all from ex tenants. The higher reviews are all from landlords or house sellers so not relevant to you. The common complaint is that this agency retains deposit for no, or false reasons.
My Student daughter rented via Brandt Vaughan last year. The house was a dirty mess when she moved in, she and her fellow tenants had to fully clean it, even though Brandt Vaughan claimed that it had been professionally cleaned.
At the end of the rental my daughter again fully cleaned the property. Brandt Vaughan subsequently claimed hundreds of pound for cleaning, and initially presented a false bill (for another property) and maintained that they did hire professional cleaners.
The staff at Brandt Vaughan initially refused to speak to us about the situation and tried to withdraw the money from the deposit. This in now in arbitration.
Gerard · 18 June 2019
★★★★★ 5/5
TrustpilotI would highly recommend the Property…
I would highly recommend the Property management team particularly Claire and Maria. They have been so helpful and prompt in my dealings with them.
Derek · 23 September 2021
★★★★★ 5/5
GoogleVery knowledgeable and pleasant staff who helped us through the whole process. Very pleased with their input and assistance
Simon · 19 November 2023
Agent replied · 16 June 2024
We are thrilled to hear this, thank you so much for your review Simon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
