Bishop Sullivan Brighton reviews

Thank you Lisa, glad you are happy with the service!

Thank you Rob, any time you need more advice or assistance let me know.

Hi Christian, thank you for your review. I'm glad we got you in there in time and I will pass your comments onto Selina who did the brunt of the work! Hope you enjoy your new home.

Hi Tim, many thanks for your review and glad you are happy with the service provided.

Thank you for the review James, always happy to help when you need

Thanks for your review James and I am pleased you are happy with the service!

Thank you John and very glad to help you move from a difficult situation.

Thanks for your review James and I am pleased you are happy with the service!

Hi, thank you for the review and glad you are enjoying the service!

Hi Merle, Many thanks for your review and apologies regarding the maintenance issue, we are working to resolve it. Best Regards, Julian

Hi Ross, thanks for taking the time to leave a review and that is music to our ears! Glad it was nice and easy for you :)

Hi Jessica, thank you for your review and really glad you were happy with our service!

Thank you George, much appreciated!

Hi James, thank you for the review and really glad you enjoyed the process.

Hi Kevin and thanks for the review. Glad you are happy with the service, looking forward to helping again

Thank you for the review Phill and always happy to be of service!

Hello Justine and thank you for the review! Great working with you :)

Likewise Sean!

Thank you for your review Emma, always happy to help!

Thank you Tommaso, it was great to have you as Tenants and wish you the best of luck in your new home.

Thanks Nick, glad you found a new home finally!

Thanks for your review

Dear Melissa, thank you for your review. I am fairly certain that you are unhappy with the minor water ingress affecting one wall of the bedroom in the flat your were renting as that is the only issue raised for the duration of your 11 month Tenancy. You are well aware the Landlords of the flat also own the Freehold of the building and had renovated the front and rear which included an issue above the GF bedroom where moisture was entering. Once complete a new kitchen, shower room, recarpeting and decorating was carried out before you moved in. None of the work had been done when you viewed and as promised the flat was delivered to you 6 weeks later on move in day exactly as promised - all new, clean and shiny. It has been a long time since you moved in so we understand that you may have forgotten that despite your salary being below the affordability rating we came up with a solution of an advance rental payment for the % shortage which also avoided the necessity & expense of needing a Guarantor. We never expected a thank you as we were just doing our job. A short while after you moved in you noticed and reported a few water marks on one of the bedroom walls which we then inspected ourselves. The Landlord's builders who carried out the work advised to leave it for approx 4 weeks as it was likely residue moisture making its way out. When we attended again it was clear the external repair had not been effective and in turn the Landlords arranged a visit. It then fell upon the Landlords to arrange for their builders to reattend, since Bishop Sullivan were not the builder's clients (as explained). Unfortunately they were not prompt in responding and when they finally did you would not permit entry to the flat despite us advising you that the Landlords wished to be present but were shortly due to leave for a lengthy holiday. When they returned and you eventually permitted entry the actual work to locate the source of the issue began. Working together we, the Landlords and the builder investigated the external wall, the small flat roof above the bedroom, under the bathroom floor in the flat above without any luck and all of which we updated you and the Brighton & Hove Environmental Agency representative you had made a complaint to. For the record, and as you are aware, the Environmental Agency were satisfied Bishop Sullivan and the Landlord were doing everything we could to solve the issue and closed the case. After thermal imaging was carried out by a surveyor it was discovered there was still moisture within the fabric of the building and in my humble opinion this points to the builders being the culprits as they had clearly not completed the initial quote inspection thoroughly enough. Unfortunately these things do happen and hopefully any reader can see are beyond a letting agent's control. I understand that this resulted in you giving notice to vacate, ironically ending the Tenancy was the only solution in the end. The plaster in the bedroom wall has now been removed to allow it to dry correctly along with an industrial dehumidifier. It is a real shame we cannot upload images to this response as despite your claims of black mould covering the bedroom we did not find any anywhere in the flat, nor could the inventory clerks when you left. All that was in the check-out report were some moisture marks on the small wall to the right of the window and about 10 drill holes where the builders had investigated. I appreciate it was not ideal however equally it was not enough for the Environmental Health rep to condemn the flat, instruct us to re-house you or even advise on a rebate of rent to you. Despite this it was us who suggested and arranged a gesture of goodwill % rebate of rent for you also, which the Landlord had no obligation to agree to, but did so. Your deposit was returned 17 days after you vacated. All in all we don't agree with your review but we still wish you all the best in the future as per our last email.

Thank you John, pleasure working with you and given how quickly you had that door handle replaced the Tenant is in good hands!