Trusted Agent profile · Brighton
★★★★★
156 reviews across 1 platform
Office 280, Regency House 91 Western Road, Brighton, BN1 2NW
Bishop Sullivan's office in Brighton, at Office 280, is rated 4.7 out of 5 across 156 reviews on 1 platform, including 156 Google reviews rated 4.7.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleA wonderful focused service where every tenant is treated with care and consideration (as well as the landlord:) I wish them all the very best - Shula
Thank you for your review and we greatly appreciate your kind words.
1/5
GoogleThis agency posted confidential details from my dealings with them when they didn't like the star rating I left. They have repeatedly asked that I reconsider or take down the rating. I find this quite bullying and would advise all to take this behaviour into account when working out how legit their ratings/reviews are on here. For the record, they recommended that our landlord not take us for bizarre reasons, and their referencing process was terrible (we got compensation from the referencing company as a result). Hence the low rating. Think carefully whether you'd want to go through this kind of intrusive process with a company that would post detailed personal info about you and go on about how you're '0*' if they didn't like the rating you gave them!
Hi Colin, we hope you are well. It was a bit of a surprise to see this 1* review from you to be honest. We had to check our system as initially did not recognise your name until we saw this related to an accepted offer over one year on from the date we did nothing wrong. We spoke on the phone at length at the time but in case you have forgotten the reason the Landlord decided not to proceed with your accepted offer for the reason you are fully aware of. At the time although you were understandably upset you did accept that the reason was a risk to any Landlord. In 22 years in this industry I have not met many Landlords who would accept a Tenancy in this position. It is also worth bearing in mind that you were fully aware this decision was made by the Landlord and not Bishop Sullivan. What comes as the biggest surprise is after the effort we made for you to be able to make the offer, during lockdown 1, the speed we processed your offer through referencing and the swift full refund of the Holding Deposit to you after the unfortunate conversation (and despite the 3rd party referencing cost to Bishop Sullivan) you have held this incorrectly targeted grudge for over a year. I mean, why not just leave the review a year ago?!! Considering all the above points we give you a 0* star rating but we do hope you were able to resolve the issue in the end.
5/5
GoogleJulian at Bishop Sullivan is really knowledgeable of the local market and gives a first class tenant-finding service. Selina has been great since the tenancy was agreed. Highly recommend as a landlord.
Thank you for your review Gareth and glad to hear you are happy with the service. We wish you the best of luck with your move too!
5/5
GoogleVery helpful, honest and professional throughout the whole process. They worked hard to find the right place.
Thank you for the review and we are really glad to have found you a property in the end, took a few goes but we were sure you'd get one!!
5/5
GoogleNothing short of amazing, Selina and Julian went above and beyond to get me into the property and now here we are :)
Hi Damion, thank you for the review and glad you are happy with the service and your new home. It took a while to find you somewhere suitable but we got there in the end!
5/5
GoogleJulian and his team are professional from start to finish. Their service is reliable, honest and transparent. Nothing is too much trouble and any issues are met with urgency. Thank you for everything. Dan.
Always happy to help Dan, thanks for the review. Would love to have you as Tenants again.
5/5
GoogleSince 2019, Julian and Selina look after my flat. They've always delivered high level service, dealt with my queries and issues promptly and efficiently. Thank you
Hi Amelia, thank you for your review and glad to be of service. We love letting out your flat too!!
5/5
GoogleJulian and his team are professional from start to finish. Their service is reliable, honest and transparent. Nothing is too much trouble and any issues are met with urgency. Thank you for everything. Dan.
Always happy to help Dan, thanks for the review. Would love to have you as Tenants again.
5/5
GoogleWe found the perfect flat for us through Bishop Sullivan. Julian has been very helpful with all things admin and has always replied quickly to any issues or queries we have had - nothing to criticise!
Hi Lucy, thank you for your review and glad you were happy with the process. Best of luck in your new home!
5/5
GoogleBishop Sullivan have been fantastic to me. When I was moving, I was very stressed and it was my frist time ever renting out a property. Julian came over and spent time explaining everything clearly to me being happy to go over things again if I didn't understand something. He then came over to take photos and did a great job of showing my house in the best light; I was able to see that his individual care was because he wanted to rent the property both for myself and for the sake of potential tenants who he vetted thoroughly. He guided me through all the different steps of the process and all the time I thought that there would be extra charges for this - however, it was all part of his service package. Since renting out the property, he has always communicated really clearly with me about any issues that came up giving me clear options of what I could do - and at no point did he try to push me in one particular direction. I'm so pleased that I chose Julian's company to rent my property because I know what things can be like when you are the tenant and some companies aren't helpful either to the owner or the tenant. In Julian's case, it is clear that he is working to the benefit of BOTH parties with a lovely caring touch. I couldn't recomment Bishop Sullivan more :-)
Hi Ashok, thank you for such a detailed review! Very kind words and glad you are happy with the all round service. Looks like these Tenants love the property too so hopefully they stay long term.
5/5
GoogleI am a local guide verified by Google and only comment when I feel a business goes above and beyond for their clients. Bishop Sullivan is one of the best regarded letting agents who strive for excellence in their field. I have no hesitation in recommending the Bishop Sullivan team to my property investor/B2L portfolio owners. They lead the way in Brighton and Hove on ensuring they adhere to a code of conduct, provide updates throughout the process and also provide a myriad of rental solutions to suit their clientele. A specific mention of the assistance that Julian provided to me when juggling some rental ideas with my own personal property; he was attentive, not at all pushy and very informative. I will continue to use Bishop Sullivan above all others. I have recently used Bishop Sullivan to recently rent out my property - the process was fast, seamless and clear. Communication was excellent and they found a tenner remarkably quickly.
Hi David, thank you so much for your review and kind words, always happy to help (without being pushy :)
5/5
GoogleUp there with one of my top encounters with Estate Agents. Julian and Selina were 10/10. Always on hand to discuss matters and always returning calls/emails within stated times.
Thank you for your review Sami and really glad you were happy with the process through a very difficult time! Hope you enjoy the property.
5/5
GoogleBishop Sullivan kept the process of putting our property on the market and finding tenants very straightforward! At every step we felt very informed. Their high standards and attention to detail filled us with confidence that our property was in safe hands and they were easy to work with, communicative and efficient! This is our first experience as landlords and a great one at that! Thanks again guys, all your hard work is greatly appreciated!
Hi Eve, thanks for the review and really glad the process was smooth for you. Hope everyone is settling into your new home!
5/5
GoogleJulian was quick to respond and helpful in the process of looking for a flat. He explained the process of moving to us thoroughly and was always there to give guidance.
Thanks for your feedback, and glad you enjoyed the process.
5/5
GoogleMany thanks to Julian, understanding our current situation and moving us in quickly, very friendly, attentive, professional and contactless service!
Thank you Carrie and it was a pleasure!
5/5
GoogleCan’t thank Julian enough for his advice and looking after my tenants. I can highly recommend Julian he is very professional and gets the job done.
Hi Chris, thanks for the review and glad you are happy with the service!
5/5
GoogleExtremely impressed with how communicative and easy the entire letting process has been with Bishop Sullivan. Their consistent, friendly, professional and transparent communication throughout was greatly appreciated and it feels lovely to be moving into a letting situation where we feel equally looked after by our agents as we will look after the property!PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your review and you have described exactly what we aim for. We hope you enjoy your stay!
5/5
GoogleJulian has just let my flat for me in record time! I do know that he has many years experience as a letting agent and is very professional. I find him very friendly and easy to get on with and he gave me all the advice I needed. I trust him completely and with Selina working with him I have complete confidence that the management of my property is in very safe hands.
Hi Lynn, thanks for the review and as you know Trust is Key :) We will make sure we look after your flat for you.
5/5
GoogleMany thanks to Julian, understanding our current situation and moving us in quickly, very friendly, attentive, professional and contactless service!
Thank you Carrie and it was a pleasure!
5/5
GoogleFantastic letting agents, Julian is the best in Sussex and wouldn't hesitate to recommend him. Honest, reliable and comprehensive.
Thanks David! If you need any further assistance feel free to contact us.
5/5
GoogleAsked Bishop Sullivan to undertake an EPC for upcoming new letting legislation, which was completed quickly and efficiently thanks Julian
Thanks Ian, glad you are now covered!
5/5
GoogleVery helpful and efficient!
Thank you for the review, very much apppreciated.
1/5
GoogleBS will work to the letter of the contract, but putting themselves into the position of the customer seems to be a concept which is totally foreign to them. I recommend that potential tenants proceed with extreme caution or, ideally, avoid. Please consider my extensive google reviews. I do not make these reviews lightly.
Dear Barry, many thanks for your review. I have copied over our reply to your Facebook review: Firstly you are correct there were some issues upon move in at the property. The inventory clerk who was late, but did update us and in turn us to you before turning up, is a third party independent professional (neither on your or the Landlord's side). Looking at the property notes were taken seriously and resolved quickly including the Landlord attending in person. The Landlord is responsible for providing a safe property, the agent should advise on how to do this (which we do in all literature) and can facilitate any maintenance to achieve this objective if instructed. We do not check power supplies to appliances ourselves and this property has/had a valid HMO license so there was no reason for us to expect any such problems. The bedroom which had mould behind the wardrobe was cleaned and redecorated within 2 weeks of the start of the Tenancy. There was a small amount of historic (dry) mould on a kitchen wall. If we are the type of agent you suggest I doubt we would have chased the handyman and Done & Dusted (rubbish in the shed) to complete their tasks and likely would have just left all of these jobs, which would have been much easier. If anything I would see this as a positive as it shows that we care about the Tenants well being. The smooth process I mentioned related to the lead up to the move in date which occurred without incident and well in advance. Beyond the move in the Tenants did not make any complaints toward Bishop Sullivan and/or our contractors, which I also take as a positive. All maintenance issues reported (EG broken aerial 7-OCT, tap dripping 11-OCT, pin-boards supplied for each bedroom following a Tenant request 18-OCT, issue with oven 2-NOV etc..) were resolved quickly. Looking at it from my point of view it paints a different picture. With regards to the cleaning at the end of the Tenancy I have just emailed you the check-out report as based on your comments I suspect you have not seen it. Please refer to Page 4 for the cleaning summary and Page 10 onward for detailed comments. I cannot understand why there would be so much written about the lack of cleaning where a clean had occurred. The Tenants were obligated to have a professional clean at the end of the Tenancy and were reminded of this in the Vacate letter signed by all Tenants by 30-JUL, which indicates that 56% of deposit disputes relate to cleaning and also gives tips on how to find good cleaning companies as well as us setting up a free no obligation quote from Silver Start Cleaning. We do everything we can to avoid these situations however unless the independent Inventories 4 You fabricated their check-out report a clean clearly did not happen. As the next Tenancy started 7 days after this one ended we had to urgently arrange for a clean for which the Landlord paid, the high cost of the clean included it being an emergency in peak season which in my opinion was unfair on the Landlord. To give you an idea we book our cleaners a month in advance in AUG/SEP, it is that busy. The TDS awarded the Landlord 60% of the requested deductions, the majority for which was for cleaning. From where I sit that suggests the TDS adjudicators felt a 60% majority of the Landlord's claim was fair and I do not think that point can be argued further but am happy to continue to discuss it openly if you wish. Hopefully anyone reading this can see a fair balance of facts from the agent managing the property, the Tenancy and overseeing the deposit return as well as one of the Tenant's Guarantors. I do understand your position and I hope that I have gone some way to explaining the Tenancy to your satisfaction.
5/5
GoogleThe team was very professional and all the process was very smooth. Due to we moved in the covid time all the documents were signed online which made it much easier for us. They were so helpful during all process. I will definitely recommend them.PositiveQuality, Professionalism
Thank for the review Layla and we really enjoyed working with you. Hope you enjoy the property!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bishop Sullivan's Brighton office has 156 reviews across 1 platform: 156 on Google.
Bishop Sullivan Brighton is rated 4.7 out of 5 across all 156 reviews, and 4.7 out of 5 on Google from 156 reviews.
Bishop Sullivan Brighton, Office 280, Regency House 91 Western Road, Brighton, BN1 2NW.
