Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service from the point of visiting a property all the way through to moving in to your new home.
Julian is an excellent communicator and has a modern approach to handling tenancy documentation, which is very much appreciated because I hate paper waste.
I recommend Bishop Sullivan for their very competitive agency fees (among the lowest in Brighton & Hove), and for delivering a superb customer experience.
Jamil · 8 July 2016
Agent replied · 7 July 2023
Hi Jamil, thanks for the review and glad you found the process to your liking.
★★★★★ 5/5
GoogleI have known Julian for more than four years. Julian and his team have provided a highly professional service, and I was always satisfied with the service. As a landlord, I highly recommend him, specially if you are a non-residential landlord, as he will look after your property. I also had a full-management agreement, for which, my property was maintained using very good and reasonable contractors.
Haidora · 8 July 2016
Agent replied · 7 July 2023
Please accept my apologies for the delay, thank you for the review!
★★★★★ 5/5
GoogleWe have been using Bishop SureLets property letting services for many years. Julian always goes extra mile to find tenants by arranging personal and virtual property tours, provide a professional advice any time we need it. Always knowledgeable, professional and super efficient. Great pleasure to deal with Julian and Selina!
Anna · 15 April 2025
Agent replied · 7 July 2023
Hi Anna, thank you very much for your review and really glad you enjoyed the process!
★★★★★ 5/5
GoogleWe have dealt with Julian for a number of years and we have always found him to be a pleasant and very straight forward person. He is professional, efficient and courteous. He has kept us well informed, in a very honest manner, at every stage in our dealings. All in all everything has gone stress-free and we are entirely satisfied with the service he provides.
Mike · 8 July 2016
Agent replied · 7 July 2023
Thank you for your review, much appreciated.
★★★★★ 5/5
GoogleAs a landlord I struggled to find a good agent. I changed from a previous agent over to Bishop Sullivan and have been very impressed with Julian's professional service in finding suitable tenants. Julian is extremely pro-active and professional nothing is too much trouble for him. Bishop Sullivan go the extra mile. Highlt recommended agent from a Landlords perspective.
Wendy · 8 July 2018
Agent replied · 7 July 2023
Hi Wendy, thank you so much for the review we really appreciate it and glad you are happy with the service.
★★★★★ 5/5
GoogleWhen I was looking for a letting agent for my property in Hove I already knew I needed someone who would provide a fully managed service. I spoke to a number of agents, many of whom emphasised their low rates. On investigation these rates …
Elodie · 15 April 2025
Agent replied · 25 October 2024
Thank you do much for your detailed review, you have touched on many areas we focus on to ensure we stand out from the crowd.
★★★★★ 5/5
GoogleJulian is hands down the best letting agent we have ever used. Not only did he find us our perfect flat with lovely landlords, but he also made the entire process as stress free as possible. He is extremely professional and helpful whilst being really friendly and approachable - we can't recommend him enough! Thanks again, Julian!
Jonny · 8 July 2018
Agent replied · 7 July 2023
Hi Jonny, really glad you are happy with the service and you guys are a great match for the Landlords! Hope you enjoy your stay.
★★★★★ 5/5
Googleamazing, quick and efficient results. amazing job by selina and julian. was very tensed about a house; got the entire process done in less than 3 days. extremely happy.
Faraz · 15 September 2025
Agent replied · 15 April 2026
Thank you very much for the review and glad the process was good for you.
★★★★★ 5/5
GoogleJulian is a great agent to deal with. Unlike other agents it's clear he cares about his clients and goes the extra mile to make sure you're looked after and informed from the moment you meet. Very nice chap. I had a quick, smooth and pleasant moving experience and would use Bishop Sullivan again in the future.
T · 8 July 2016
Agent replied · 7 July 2023
Hi, many thanks for your review and I really appreciate your comments.
Glad you are happy with the service!
★★★★★ 5/5
GoogleExtremely efficient and very quick to respond to any quieries or maintenance issues. Also very personable staff. I have lived in many rented properties and this has been by far the best agency I have used.
Olivia · 15 June 2025
Agent replied · 15 April 2026
Thank you for your review and glad to hear the service has landed well with you over the years.
Wishing you the best in the future.
★★★★★ 5/5
GoogleBrilliant experience from start to finish - Julian is both friendly and extremely knowledgeable, and it’s easy to tell! Having had three months going through various agents I finally found a property with Bishop Sullivan, and really cannot speak highly enough of them. Very professional and a real stand-out!
Katie · 7 July 2020
Agent replied · 7 July 2023
Thank you Katie and I am really glad you finally found the right home!!! Hope you enjoy your stay :)
★★★★★ 5/5
GoogleBishop SureLets were our agency for 2 years and were always professional, prompt in responding to any questions/queries and generally very friendly and kind throughout our tenancy. It always felt like both Julian & Selina genuinely cared …
Dan · 15 April 2025
Agent replied · 25 December 2024
Many thanks for such a great review and has been great looking after you during your stay.
Best of luck in the future.
★★★★★ 5/5
GoogleBishop Sullivan are a great Letting Agent to work with. We (Houserack) have been managing their property maintenance for over a year and they are super efficient, thorough and provide their tenants and landlords with the utmost attention to look after their properties. We would very highly recommend Bishop Sullivan to any of our clients looking to let their property in the Brighton and Hove area!
Houserack · 25 December 2023
Agent replied · 28 April 2024
Thank you for your review, it has been a great expierience working with you and we look forward to this continuing into the future.
★★★★★ 1/5
GoogleWould give 0 stars if I could.
Myself and my housemates are university students and lived in a property managed by Bishop Sullivan in 2018-19. I have not posted about our experiences with them for the past few years, but figured better late than never to give potential tenants some forewarning. Difficulties started when Julian requested we all show him our passports in-person, despite one of us living abroad and not being immediately available to do so. Bishop Sullivan remained firm that if we did not all present in-person, we would not get the tenancy. One of us then picked apart the contract and found that in-person presentation was not required and for all the fuss my housemate abroad was able to confirm his identity via a skype call. We felt that this showed Bishop Sullivan's lack of knowledge and awareness of their own contracts.
More serious issues then started to crop up surrounding money, with Bishop Sullivan charging £300 each in "administrative" fees. I believe this is the maximum amount they were allowed to charge. The ban on letting agent fees came in on the 1 June 2019 and leading up to this date Julian exerted considerable pressure on us to try and sign so that we would have had to pay ANOTHER £300 before the ban came into effect. In the end they upped the rent (probably to make up for the loss of fees) which enticed us to move out and be rid of both Julian and Bishop Sullivan.
Then at the end of our tenancy despite us getting professional cleaners and leaving the house in a frankly better state than the hovel we moved into, Julian had the gall to try and charge us £500 for cleaning, and listed "removal of a wicker basket" as one of the items that we needed to pay for (???). We disputed £450 of this along with another £50 for other miscellaneous costs he tried to charge us for and the adjudicator ruled 100% in our favour and we won the dispute outright. The dishonesty in claiming such a sum for imagined costs from a group of medical students is staggering and overall I was left with the impression of a rapacious, frankly greedy letting agent who did little to facilitate a pleasant tenancy experience. I would advise all those considering living in one of their properties to think again and spend your money elsewhere.
I look forward to Bishop Sullivan's impending response,
Tom.
Thomas · 7 July 2022
Agent replied · 7 July 2023
Hi Thomas, thank you for taking the time to leave a review and sorry to hear you were not happy during your tenancy.
Having reviewed the comments made we can see that Julian requested to sight passports before the Tenancy could commence by following the Right to Rent Act 2016. In the email exchange Julian detailed why the passports were required as well as supplying a link to the regulations. When it became apparent that one Tenant was not in the UK the team called the ARLA Propertymark helpline and then the Home Office to try and find a solution. The solution was to create a 'tenancy in principal' as advised in a further email to all tenants less than 4 hours later. Looking at your review this way it would appear that Bishop Sullivan were made aware of an issue and took the necessary steps to resolve it successfully. In his initial email he did state that he understood the regs could be frustrating however he also pointed out it was a legal requirement and the company could be fined (at the time) up to £3,000 if it was found to have made an error. Julian was thanked by 3 of the 5 housemates by email for finding this solution also, which is all the more confusing why this has been raised as a negative review.
We do no agree that the fees charged were the maximum, the fees were below average at the time, specifically so as that was Bishop Sullivan's position in the market. We checked our fees against the local average every year to ensure this before the 2019 Tenant Fees Bill banned most fees chargeable to tenants from 1st June 2019. There was no maximum before the Fees Bill which is exactly why it was correctly put into place with tenants paying rent (the fee for the product IE the property) and the supplier (landlord) being responsible for all associated costs with the product.
We cannot find any communications where Bishop Sullivan put you (the tenants) under pressure to sign a renewal contract for £300. The renewal fee for Tenants was £60 at the time and renewals are always Tenant lead, IE if the Tenant does not wish to renew they cannot be forced to.
Looking back at the deposit return process nearly 3 years ago we can see all tenants were advised how the deposit return process worked. We explained very clearly that as the managing agent we arranged the check-out and also any contractor quotes for damage above fair wear and tear and/or cleaning but did not make the decisions on what was or not requested as a deduction so we feel your review should perhaps be pointed at the landlord, an ex-client as of 2020, and not Bishop Sullivan. For the record we did not feel the £450 deduction for cleaning was justified either.
We are sorry you feel Julian is as you describe also, Bishop Sullivan has just won a second consecutive award for customer services of which Julian was involved in the process. Looking back at the last round of emails before going to the TDS arbitration process it would appear Julian was very polite in the emails, explaining the process in detail where required, mentioned 'the landlord' in front of every claim response (IE 'the landlord agrees' 'the landlord does not agree'), thanking the sender for each one and responding promptly each time. He also organised both Big City Sleepouts in 2018 & 2019 partnering with the Clock Tower Sanctuary and raised nearly £30,000 as well as sleeping out both times in the cold December rain. Both took about 3 months of free time to arrange and raise awareness. We are not sure how someone who can do that is also as you describe and again would point your complaint to the landlord as Bishop Sullivan are obliged to follow their clients instructions in many scenarios including deposit deductions.
We do take all reviews seriously which is why this has been responded to in detail and promptly, it is shame you felt the need to direct it at Bishop Sullivan but we respect your decision.
We hope you are enjoying where you currently live and wish you the best in the future.
★★★★★ 5/5
GoogleThis is a fantastic company, with great service. Julian's many years experience means he has a real knowledge and insight into the letting arena, and can give advice based in this experience.
Sally · 15 April 2025
Agent replied · 8 December 2024
Always happy to help you Sally! Many thanks for the review.
★★★★★ 5/5
GoogleJulian is fantastic, i would recommend him and Bishop Sullivan to everyone, its a down to earth company run by a guy that genuinely cares. Compared to all those other scary tricky letting agents, Bishop Sullivan is a breath of fresh air that I 100% trust.
Jessica · 8 July 2017
Agent replied · 7 July 2023
Hi Jess,
Many thanks for the review, we really appreciate it.
We also love the fact you have made the flat your home, it is great to see!
Regards,
Julian
★★★★★ 5/5
GoogleRented through Bishop Surelets for 8 years and never had any issues. Very friendly and easy to deal with. Better than a lot of the larger letting agents in my experience.
Bernie · 15 April 2025
Agent replied · 25 December 2024
Thank you so much for your review Bernie and as one of our longest standing Tenants we wish you the best for the future.
★★★★★ 5/5
GoogleSorting out accommodation for my daughter who is a university student has been more involved than I thought, and a little complicated with 3 other student's to consider. Julian was great at explaining the process and helping each step of the way. Great service, thanks.
Jayne · 8 July 2016
Agent replied · 7 July 2023
Hi, I forgot to reply to your review and just wanted to say thank you.
★★★★★ 5/5
GoogleJulian snd Selina were great, the process was quick and straightforward. When ever we needed something it was seen to it speedily and efficiently. Support offered during pandemic has been amazingPositiveResponsiveness, Quality, Professionalism, Value
Gabrijela · 26 August 2021
Agent replied · 7 July 2023
Thank you for your review Gabrijela and we were definitely sorry to see you go! Best of luck in your new home :)
★★★★★ 5/5
GoogleJulian and Selina were fantastic for our move and both supremely helpful. Wouldn't hesitate to use them again and recommend them to anyone.
Thank you Julian and Selina!
Oliver · 7 July 2022
Agent replied · 7 July 2023
Hi Oliver and thank you for taking the time to leave a review. We are really happy to hear the good news and hope you enjoy your stay!
★★★★★ 5/5
GoogleWe have two properties managed by Julian and his team. He is professional and efficient and an overall nice guy too! He makes letting a property from a distance so much easier. You get a really personal touch. His prices are fair too.
Katherine · 8 July 2018
Agent replied · 7 July 2023
Hi, thank you for the review and really glad you are happy with us :)
★★★★★ 5/5
GoogleI couldn't recommend Bishop Sullivan Lettings enough! Julian is honest, efficient, reliable and a pleasure to be around. They have always provided a quality service and by putting tenants first. I wouldn't hesitate to recommend them to tenants or landlords.
AZODi · 8 July 2019
Agent replied · 7 July 2023
Hi Chris, thank you for the review and also looking forward to working with you again shortly.
★★★★★ 5/5
GoogleVery effective and efficient
So helpful for communication between landlord and myself. Help further for getting a property
Highly recommended
HUILIN · 15 July 2025
Agent replied · 15 April 2026
Thank you for your review and glad you are happy with the process!
★★★★★ 5/5
GoogleAs landlords, we have worked with Julian in the Brighton area and found him to be very helpful, thorough and on the ball, with both advice and action.
We look forward to continuing this relationship.
Richard and Beatrice Flenley
Ealing, London
September 2015
Beatrice · 8 July 2016
Agent replied · 7 July 2023
Apologies for the long delay, just wanted to say thanks for your review!
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