Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've been delighted with my experience of King & Chasemore. At the viewing stage, Kate Thomson arranged a viewing promptly and addressed any questions I had. She was then helpful and attentive when I received the contract and agreed the lease. Once I moved in, she was prompt in her response to some repairs that needed doing and ensured these were resolved without delay. In general, Kate has been lovely to work with and I'm very happy with her management of my flat.
Ted · 26 October 2021
Agent replied · 25 October 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 4/5
GoogleUnfortunately, due to current Market and Economic conditions beyond all of our control - our property sale has not managed to materialise. I would however, like to thank Josh, Amanda, Jade and the rest of the Hove K&C Sales Team for their great support, professionalism and on-going advice. I would definitely recommend them as Estate Agents for the Hove area.
Mike · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous review and recommendation. I am sorry your sale did not materialise and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleHaving owned my own Estate Agency in London for 23 years handling Sales, Lettings and Property Management, I am very focused on the importance of high service levels and professional standards.
From the moment I met Stephanie and her team in the Hove office I could see why they have an excellent reputation. I have now instructed them to let and manage a second property after dealing with her for the last two years as she makes everything run smoothly.
It’s clear to me that Stephanie has excellent attention to detail.
My partner has recently appointed this team to handle three properties in Brighton & Hove.
Mark · 27 June 2024
★★★★★ 3/5
TrustpilotThe agents don't "manage the properties" and therefore literally don't know anything about them
I don't know if this is common in the UK but I find it quite appalling: I had a viewing a few days ago for a flat in Brighton. The agent could not answer a single question (for example, when I asked about the EPC rating or asked if the intercom was in working order.) The property itself was okay, but it was clearly in need of some renovation (like painting a patch on the bedroom wall.) However, nothing seemed to work. The exhaust hood above the cooker didn't work, neither did the light, which the agent didn't seem bothered about. They apparently "don't manage the properties" and it's the landlord's responsibility but... don't they WANT the prospective tenants to WANT to rent the place?! Wouldn't it be more effective to check a property when it goes onto the market first and take note of all the things that need to be done, and tell the landlord to take care of it before the viewings? So weird. This clearly doesn't make me wanna live there!! They'd have a much better chance at renting if they were more thorough with inspections (if they even do any.) Why would I wanna move into a flat where stuff hasn't been properly looked at, and get the landlord to fix stuff AFTER I've moved in? Doesn't make sense to me.
Ava · 14 January 2026
★★★★★ 1/5
GoogleThe agency in hove, were lovely Hannah was brill thoughout our time. However countrywide as a company have been truly terrible. They didn't return my deposit after 2 months "as it hadnt been changed over." They claimed that we had paid late and this effected a mortgage application, when it was a "mistake" there end. Of course, no apology. Customer service from the accounts team again was awful, I rang everyday for a week without any response. The actual estate agents where lovely but I just couldn't recommend countrywide to anyone.NegativeResponsiveness, Quality, Professionalism
Chris · 26 October 2020
Agent replied · 25 October 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleJosh has been brilliant at going above and beyond to track down missing information and pushing solicitors on my behalf, what should have been a very straightforward purchase became complicated due to difficult sellers solicitors. Josh has worked hard on my behalf to track down information required and get this over the line.
Vicki · 30 November 2023
Agent replied · 25 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've never been so happy with a service like the one I was provided at King at Chasemore in Hove. I had the opportunity of meeting the team, Jen, Jess and Steph who made the process so easy. They explained each step clearly and held my hand through the whole process. The service was very professional, to an extremely high degree and done with so much respect. I would recommend this team to anyone who's looking to rent in Hove. I've never been so impressed with such a service! Thank you King and Chasemore :)
Michael · 5 December 2024
Agent replied · 10 December 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Michael. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJen is an awesome agent. She was very patient, supportive and professional throughout the letting process. There was clear and timely communication throughout which made the entire process as seamless as possible. Thanks Jen, you're awesome
Uduakabasi · 25 September 2024
Agent replied · 25 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKing and Chasemore have been managing the sale of my flat over the last couple of months. I'd like to say a very special thank you to Loren Rayner, new Sales Manager, who has made a huge difference to the customer service and approach to managing clients. She has been so responsive, efficient and consciencous and i would now have no hesitation in recommending King and Chasemore to others. There has been a huge and evident improvement in customer care since new management have taken over. Loren, thank you for making every customer feel like they are your number 1 priority despite your very busy workload.
Almas · 27 October 2019
Agent replied · 25 October 2024
Wonderful to read Almas such a glowing 5* review! Thank you for your kind words.
Best wishes, Scott
★★★★★ 5/5
GoogleThe lettings team are super professional and helpful, made our move to Brighton a very easy and enjoyable experience. Thank you to Stephanie, Jennifer and Jessica for all the amazing work they’ve done!
Luka · 27 October 2024
Agent replied · 10 November 2024
Hi Luka,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Stephanie, Jennifer, and Jessica made your move to Brighton easy and enjoyable.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience with this letting agency. They made the entire process from viewings to payments and the move-in setup - smooth and efficient. I highly recommend them, especially for those new to Brighton or to the UK. The apartment was handed over in pristine condition, and I was thoroughly satisfied with the service. Special thanks to Ms. Jennifer McIntyre and Ms. Jessica Herrington and also Ms. Stephanie, who managed my case with exceptional dedication and professionalism.
Yellow · 7 November 2024
Agent replied · 10 November 2024
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had an excellent experience with us and that Jennifer, Jessica, and Stephanie provided exceptional service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleKathryn Tidbury was a pleasure to deal with, she had a lovely demeanor and was super pro-active and helpful when showing me the flat and after seeing it. I didn't end up going with them, but she has made the experience much less stressful with her help and engaging personality :)
Maggie · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had fantastic service from King & Chasemore. I want to send a big thank you to Jade who was an absolute star throughout the whole process, really appreciate all of her knowledge and time and made me feel really valued as a buyer. A great asset to the business!
Georgia · 26 October 2023
Agent replied · 25 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe customer service we received from Jen at King and Chasemore in Hove was absolutely brilliant. The whole process was made so easy and smooth. Thank you Jen
Musa · 5 December 2024
Agent replied · 10 December 2024
Many thanks for your outstanding 5* review and your generous comments Musa. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess was extremely friendly and bubbly, giving me clear direction with what she could do to help me and giving advice on how I could move forward with my property hunt! Amazing customer service!
Nadine · 26 August 2024
Agent replied · 25 October 2024
Thanks Nadine for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t recommend Jen from King and Chasemore enough. Brilliant customer service and fantastic knowledge and skills. Secured our new home with no problems. Thank you :)
Aneta · 5 December 2024
Agent replied · 10 December 2024
Thank you for your thoughtful 5* review and recommendation Aneta! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe sale of our flat completed last Friday. It's the end of our 20 year association with Brighton and our 12 year association with Tingleys, then King and Chasemore/Countrywide. Thank you all for your support and friendship over that time. You made living in France and owning a rental property in Brighton a much more pleasurable experience than when we still lived in the UK and managed it ourselves.PositiveProfessionalism
Peter · 26 October 2020
Agent replied · 25 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently let a property with King & Chasemore, Really impressed with how smooth everything has been throughout. From the initial viewing with Stephanie to how thoroughly and professionally Jen has dealt with everything since. Thanks for your outstanding service and a stress free move
Oliver · 16 September 2025
Agent replied · 23 September 2025
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThese guys are really great, very friendly and will get your property rented. As a large business they have a good reach across the UK. Shout out to Evelyn who was my main point of contact, she couldn't have done a better job.
Rich · 26 October 2023
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis was my first time talking to an estate agent as it’s my first move Jessica was so helpful and very supportive through the process , thank you :)
Brooke · 27 July 2024
Agent replied · 25 October 2024
Many thanks for the great 5* review and your kind words Brooke. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn't write two reviews but..
Review 2024:
Best Estate agents in Brighton & Hove hands down. Been in Brighton renting for 11 years and can truly say they are the best by far, lovely people and quality service in lettings & sales!
Rented my last property for 3 years though King and Chasemore in Coastal place. Not had many issues but when something broke they were very pleasant and useful to work with.
Review 2021:
Excellent experience finding a place to rent through King and Chasemore Hove, staff really friendly and responsive, no time is wasted stressing.
Would recommend anyone who is looking to rent or buy to pop in or look online.
Shamdamdoobley · 28 May 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used King&Chasemore Hove to let and sell my property. Everyone is really efficient and friendly. I am really happy with the service I have received and would definitely use them again to let or sell. Josh Wilson has been great!
Katie · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleVery happy with the timely and profession la communication leading to letting and in dealing with question arising afterwards. Eren was extremely helpful throughout the process. On the property management side, it is a pleasure to work with Lucy. Could recommend.
Timur · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you so much King and Chasemore. Nothing was too much, so helpful, friendly and great advice. A special thank you to Josh who has been amazing also Jade and Amanda. The whole team were wonderful, can’t praise them enough.
Lisa · 26 October 2023
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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