Fox & Sons Western Road, Brighton reviews in Brighton and Hove

★★★★★ 5/5

Google

We had a very positive experience with the central Brighton branch of Fox and Sons. Sophie Dearnley that worked with us was very efficient and patient. She really helped us realise our dream to return to the sea. Thanks Sophie!

Eugene · 25 May 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Hove - No Integrity

Avoid Fox and Sons, Hove branch. They have very little integrity. After we removed their instructions, they sent a 'sour grapes' bill for something they had offered to pay for. Paying is not the problem if it was rightfully billed, but when we asked for an explanation of the invoice, none was provided just continued harassment for payment. Very poor form, wasting both my time and theirs for what appears to be a petty revenge for leaving them. Once the initial sales patter had been executed, they also exhibited a lack lustre standard of service, providing no updates or feedback, interactions with some even felt slightly rude and offhand. Experiences with other Hove agents, so far 10 times better.

Rachel · 18 November 2023

★★★★★ 5/5

Google

We recently moved to Brighton from London and are renting our lovely flat via Fox and Sons Western Road. Fox and Sons have always been so helpful and friendly and respond quickly. They even sent our contract to London for signing to save us an unnecessary trip. James T showed us around our flat and is still our point of contact now. He is professional but friendly and very reliable. We are pleased to be renting with them :)

Kate · 24 September 2024

★★★★★ 5/5

Google

We recently moved to Brighton from London and are renting our lovely flat via Fox and Sons Western Road. Fox and Sons have always been so helpful and friendly and respond quickly. They even sent our contract to London for signing to save us an unnecessary trip. James T showed us around our flat and is still our point of contact now. He is professional but friendly and very reliable. We are pleased to be renting with them :)

Kate · 22 September 2024

★★★★★ 5/5

Google

Excellent service and personalized approach. Mortgage brokerage by Josh Brown was outstanding. Thank you very much.

Alex · 15 April 2025

★★★★★ 5/5

Google

Ben and the Lettings team were great in helping us find a nice rental at short notice. He and the team went ‘above and beyond’ to show us the property and sort things to meet the deadline. Thank you!

Liam · 24 December 2025

★★★★★ 5/5

Google

It was nice having my new home through Fox and Sons. Their staff are lovely most especially James Turner, I enjoy taking to him. Thanks so Fox's and Sons

Obimma · 8 October 2024

★★★★★ 5/5

Google

Sophie Dearnley at the Western Road branch was super helpful, pro-active and patient! She maintained a high level of professionalism throughout our move and made it far less painful than previous experiences. Thank you Sophie!

Shad · 24 June 2024

★★★★★ 5/5

Trustpilot

Exceptional service, Yushin was brilliant!

We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.

Robyn · 12 October 2024

★★★★★ 1/5

Trustpilot

Lacking in customer service for neurodiversity

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.

Ali · 27 January 2026

★★★★★ 5/5

Google

Ben came to do our first inspection, he was super helpful and explained everything very clearly and thoroughly. He made the whole process really easy and quick which we appreciated. Bonus points for our dog living him!

Rachel · 24 December 2025

★★★★★ 5/5

Google

Fox & Sons are an amazing company to use if looking to rent in Brighton, specifically Ben who dealt with our property was extremely professional & responsive at all times. Would defo reccomend

Charlie · 23 January 2026

★★★★★ 5/5

Trustpilot

The Esperance viewing

Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!

Andre · 16 April 2026

★★★★★ 5/5

Google

James helped us find our new property in Brighton and was brilliant helping us with our move in! Thanks James!!

Tessa · 16 December 2024

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued.

Lou · 13 March 2026

★★★★★ 5/5

Google

I had a great experience with Fox & Sons as a whole, but especially with Louis. He provided great communication, friendly and helpful advice, and ensured a smooth and easy sale. Thanks so much!

Connie · 24 December 2025

★★★★★ 1/5

Trustpilot

Crawley Branch - Zero Customer Service!

Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!

Colm · 12 May 2023

★★★★★ 5/5

Google

Louis Dodsworth has been fantastic His communication has always been clear and timely, and he really goes out of his way to make sure I always felt I was his top priority.

Clive · 5 August 2025

★★★★★ 5/5

Trustpilot

Did the Solicitors work for them!

4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!

Max · 28 April 2023

★★★★★ 1/5

Trustpilot

Tried to underhandedly go behind my…

Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice

Paul · 19 May 2026

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.

Wendy · 13 July 2026

★★★★★ 5/5

Trustpilot

A great company

I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x

Mrs · 19 October 2024

★★★★★ 5/5

Trustpilot

Best experience I’ve ever had!!!

Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her

Josh · 9 January 2023

★★★★★ 1/5

Trustpilot

Persistant phone calls

My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.

Timothy · 5 November 2024