Fox & Sons Western Road, Brighton reviews

★★★★★ 5/5

Google

I used fox and sons Brighton to help secure my first home, I had Josh Brown as my Morgage advisor, and he was excellent!!! He kept me well informed and help explain things that I did not understand, he accommodated my situation as best he could, fantastic service and advice. He even help with searching for a property making sure I ask the right questions and check up the history of the house. If anyone is a first time house buyer I would recommend Josh Brown as he helped me so much!

Brandon · 19 October 2025

★★★★★ 5/5

Google

It’s slight unusual to leave a review for an estate agent but fox and sons are very efficient and flexible. Never really had any trouble over 5 years with them and always found them helpful and try to be a good balance between tenant and landlord. Shout out to Casey!

Ian · 2 January 2026

★★★★★ 5/5

Google

Josh Brown was a pleasure to deal with at this branch helping me secure my mortgage. Very personable and helpful, taking the time to go through everything and clearly explain my options. He'd regularly check in with me on my buying journey and made a stressful part of the buying process very easy. Would definitely recommend, thank you Josh!!!

Luke · 24 September 2025

★★★★★ 5/5

Google

It was a pleasure to meet with Vincent last week for our viewing. Further to this Vincent has been extremely professional and attentive to the property requirements that we have and I would have no hesitation in recommending both Vincent and the branch itself to others.

Amy · 24 December 2025

★★★★★ 5/5

Google

We dealt with Benjamin Whitmore during our move. He was nothing but incredibly helpful and always quick to respond and solve any problems. He fast-tracked myself and my partner into our new home. Fox and Sons are a step above the rest. The little gift box upon moving in was a very thoughtful gesture.

Jim · 8 October 2025

★★★★★ 5/5

Google

Fox & Sons helped us find our ideal property to rent. Daisy from the Western Rd office, presented us with all the available options and booked convenient viewing appointments, so we did not waste any time. She was very professional, punctual and knowledgeable. She made sure our family needs were met and securing the ideal property was a breeze. She was also very thorough with the relevant paperwork and the communication was excellent. Highly recommended branch. Thank you Daisy!

Viv · 24 September 2024

★★★★★ 5/5

Google

We dealt with Louis Dodsworth on the sale of our flat in Brighton. He was easy to get hold of and although the sale was a bit stressful, Louis kept us in the loop and continually chased the solicitors. All in all he was helpful, friendly and dedicated.

Ros · 1 October 2025

★★★★★ 1/5

Google

Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically. I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years. - At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly. - I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving. - The problem came at move out - it's took me over 40 days for them to start processing my deposit and they disputed things I had clear it evidence of. - Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. ) - F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money. - I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration. - The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself. Examples include - Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos. - Claiming that damage or marks have occurred that are present on check in photos - Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!) - A light switch that stopped working and was reported - Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!) If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that. (Note to anyone else leaving 1 star reviews, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume it's spam)

Grace · 9 January 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.

Jemma · 2 September 2026

★★★★★ 5/5

Google

We first viewed our Brighton apartment on 23rd September, and by 16th December I am happy to say we are homeowners! The whole process felt straightforward and reassuring from start to finish. The property was great and sensibly priced, and the service from Fox & Sons was reliable throughout. Lou, our account manager, was fantastic from day one. He was always just a WhatsApp away, and kept everything moving with minimal stress. The recommended partners Fox & Sons introduced us to were reliable and efficient, which really helped keep things on track. Speaking of partners, special thanks also to Jack for securing us a strong mortgage with Halifax, making the whole process feel smooth and well managed and being always around for answering the questions. Overall, everything came together quickly, and we were able to move in just before Christmas. Thanks to the whole team at Fox & Sons, we’d happily recommend them.

Andreas · 24 December 2025

★★★★★ 5/5

Google

Worked with Josh Brown as my mortgage advisor. Super conscientious, always available and great for providing updates as and when needed. Had our issues with some agents at another branch but Josh's service levels throughout were exemplary

Adam · 24 October 2025

★★★★★ 5/5

Google

Josh Brown helped me secure my mortgage and helped explain the process of buying my first property from the start to completion. Great communication throughout with frequent check ins throughout the buying process. Would definitely recommend Josh!

Emma · 19 October 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 5/5

Google

Alan Blythe has been absolutely incredible throughout the whole process; we were turned away by a few other advisors who (We feel) couldn’t be bothered to help us out due to the fact that we are company directors and our application wasn’t exactly straight forward. When we went in for our first appointment with Alan we had little to no expectations of getting our shared ownership mortgage for a small flat. We have ended up with a two bed, full mortgage and this is entirely because of Alans knowledge, skills and patience in finding the best ways to help us achieve this. He has vast, incredible knowledge regarding his profession and his people skills are just as impressive. He was so patient and understanding throughout the whole process- he had no problems explaining things over and over to my husband (English is not his first language) and, as first time buyers, decoded all the industry jargon for us to make sure we fully understood everything we were signing up for. I simply would have been grateful for the incredible outcome he managed to help us achieve: but the fact that he did this whilst making the experience so pleasant goes above and beyond all expectations!

Sarah · 26 January 2024

★★★★★ 5/5

Google

Absolutely fantastic customer service. We were tenants with fox & sons for the last 13 months and I can’t recommend them enough.Casey was very quick to respond and very quick to have issues taken care of.

Jacob · 1 October 2025

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

Elysia · 5 September 2026

★★★★★ 5/5

Google

Trying to find a rental property in Brighton & Hove was incredibly stressful due to the competitive nature, however James Turner helped us massively and helped us find a beautiful flat. He was very informative throughout and so helpful, and we are really very grateful. Just wanted to say thank you to Daisy and Elise for their help too. Fox and Sons have been brilliant. Thank you!

Loren · 23 August 2024

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Mark · 9 June 2026

★★★★★ 5/5

Google

We found our first home with Fox & Sons and the process was shockingly smooth (we have always heard horror stories about buying). Josh Brown was our mortgage consultant and he went above and beyond in getting this sorted for us. We are so grateful and can’t recommend him highly enough! Thank you so much for all of the support from start to finish!

Scarlett · 25 October 2025

★★★★★ 4/5

Google

Josh Brown was my mortgage adviser for my first property purchase. He was incredibly helpful during my purchase journey reassuring me that everything was going as it should be! Would highly recommend!

Emma · 19 October 2025

★★★★★ 5/5

Google

We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention to Issy who made the whole process easy and stress free. Issy was kind, attentive and supportive throughout and made sure that the apartment was the right fit for us. She told us she was determined to continue searching until the perfect apartment was found. We really felt that she went the extra mile to make sure that all was in order and even expedited the process so that we didn't have to rent another accommodation in-between! I cannot recommend this agency enough!!!

Marina · 23 October 2023

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

Louis was fantastic. I had previously put my property to sell by a local competitor (starts with S) but they spent more time trying to convince me to lower the price than actually selling my property. Louis (Fox ,& Sons) was positive and enthusiastic from the start and this paid off with a quick sale at a very fair price. His communication throughout the process was awesome.

Carl · 20 August 2025