Fox & Sons Hove reviews in Brighton and Hove

★★★★★ 5/5

Google

Keira has been a pleasure to deal with with her communication 2nd to none.

Jamie · 24 July 2024

★★★★★ 5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

★★★★★ 5/5

Google

We’ve had a great experience with Kate at Fox & Sons she’s been incredibly helpful, responsive, and attentive throughout. Even though we ultimately decided to pull out of the sale, her support and professionalism really stood out. …

Danielle · 17 June 2025

★★★★★ 5/5

Trustpilot

The mortgage advisor is THE BEST!

I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!

FG · 3 August 2021

★★★★★ 5/5

Trustpilot

Fox and sons Hove

The team at the Hove branch are fantastic. Always attentive and professional, If I need a question answered it's never too much trouble.Jamie Elvin arranged multiple mortgages for me, he has an incredible head for numbers and overcoming seemingly impossible situations with ease and speed.Kiera is so friendly, helpful and professional, she would almost always be the first one to answer when I called.I have no hesitation in recommending the team at Fox and sons Hove.

Linda · 25 February 2022

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 1/5

Trustpilot

I do not recommend Fox & Sons

The Hove office handled my mortgage four years ago. I had to pay a fee which I was told told was a lifetime fee for future services.The original agent I dealt with did an excellent job but has since left so I was left with Jack who called to remind me of my re-mortgage and incorrectly deduced that it was due a year earlier than it was. No matter, fast forward to this year and I'm told I need to download an identity/security app, Credas, send a bunch of paperwork and payslips in order to get my mortgage going.A couple of days later. he says there will be a delay because my name, Francis, brought up questions. *Shrug*Having heard nothing for a few days, I sent a reminder asking for updates. I got an email back saying due to "certain circumstances, they were unable to find a lender and they could no longer help"No explanation, no further feedback. That "lifetime fee" I paid sure came in handy eh?I wouldn't use F&S again if they paid me.

Frank · 5 December 2024

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 5/5

Google

I recently bought and sold through fox & sons in hove. The sales team in-particular Keira & Darren were fantastic in keeping me updated and a pleasure to deal with. Jake was super efficient and knowledgeable. We arranged our mortgage through Jamie who was brilliant, he increased my borrowing compared to other mortgage advisors and saved me money each month. Consummate professionals,I highly recommend.

Graham · 12 December 2022

★★★★★ 5/5

Google

We couldn't have completed our recent move without the help of Drew and the team at Fox & Sons, Hove. We put our house on the market on a Dual Listing basis with another local agent, who were pressuring us to accept £20,000 less than we actually managed to sell at thanks to the advice of Drew. Throughout the whole process we were kept informed of the status and always felt that we could trust them to deal with any issues that arose.

Craig · 24 October 2019

★★★★★ 5/5

Google

I have nothing but good things to say about everybody Fox & Sons. I first went with another company who i feel did very little to help sell my house. I switched to another agent as soon as i could & opted to sell through Fox & Sons. From day one they have been brilliant. I must give special mention to Aston who helped me massively in the early days, Drew who was always on the end of the phone when i needed him & an extra special mention to Keira who was my 'go-to guy' (pardon the expression!). she always helped with everything & always seemed to have a smile on her face (or at least that's what it sounded like on the phone!). Fingers crossed im not going to be moving again for a long while but when i do ill be on the phone to Fox & Sons to help.

Jon · 24 October 2019

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019

★★★★★ 5/5

Google

Jack Johnson was outstanding in dealing with my mortgage issues and kept me fully informed throughout the process. Much appreciated!

Lori · 23 October 2023

★★★★★ 5/5

Google

Jack was very friendly and professional throughout. He was capable and willing to answer a lot of our questions not just related to the mortgage, but the general process around purchasing a house which was a great help. I’d definitely be comfortable to recommend him and use him personally in the future.

Adam · 23 October 2023

★★★★★ 5/5

Google

We've currently been working with Rebecca Lake, for our mortgage and would highly recommend to anyone else! Very detailed, goes the extra mile and great communication throughout. Took the time to explain different scenarios, so we could make the right choices for us.

Anisha · 9 January 2025

★★★★★ 5/5

Trustpilot

Leah was very professional

Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.

Tim · 5 August 2024

★★★★★ 2/5

Trustpilot

Deposit hasn’t been refunded.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Elliot · 2 March 2026

★★★★★ 5/5

Google

Jack Johnson has helped me with my mortgage matters for a few years now, including initially during the uncertainty of the pandemic and now in a time of rising inflation. Jack is very knowledgeable about the market and has great brokering contacts. He is also highly responsive, which in a often fast-environment has been much appreciated. I could not recommend Jack highly enough.

Oliver · 23 October 2022

★★★★★ 1/5

Trustpilot

Fox and Sons are the most incompetent…

Fox and Sons are the most incompetent letting agents in Brighton. There is a reason there is so many one star reviews on google, mostly from tenants. They care about the rich landlords, NOT the tenants. They allowed tenants to move into a property WITHOUT ensuring they had paid a deposit which is just one of the many errors made which led to a tenancy from absolute hell and a loss of £2,000. This is due to their absolute lack of care which is made worse by their extortionate fees. A word which comes up again and again in all of the 1 star reviews, INCOMPETENCE. They do not care about giving a good service let alone one that their clients deserve. Nearly half of their reviews are 1 star and this speaks volumes.

Georgia · 7 December 2018

★★★★★ 5/5

Google

Great service for buying a property, Rebecca Lake helped and guided us through the process as our mortgage consultant, kept everyone in the loop and went above and beyond.

James · 25 June 2025