Cubitt & West Patcham reviews in Brighton and Hove

★★★★★ 5/5

Trustpilot

Special thanks to Julie Bramble x

At long last today we received the call we have been waiting for, for a very long time to say we finally have a moving in date. After a long and rocky road, and having endured breakdowns in the chain etc I would like to say a huge thank you to the team at Cubitt and West. But above all I would like to express my most sincere gratitude to Julie Bramble our senior sales progressor. She has been an absolute star throughout, keeping me updated every step of the way, making me giggle when I wanted to cry and listened, supported and showed great empathy throughout. This without a doubt has made this journey so much easier and more bearable. So thank you all so much and thank you Julie. Would Highly recommend you and your team to anyone x

Catherine · 11 November 2021

★★★★★ 5/5

Trustpilot

Julie and the team were very good and…

Julie and the team were very good and supportive at their job.I purchased a flat through Cubbit & West and from the beginning they were all accommodating.It was stressful for me and guess frustrating for Julie due to my solicitor attitude,but the team stood by me and help me during the process. At the end it was a rewarding and sucesful Purchase. Well done Julie and the team

ROGER · 6 April 2023

★★★★★ 5/5

Google

We are buying through Patcham Cubitt and West. We have had a fantastic experience so far. Eloise and Zak have been really great at helping us find our new house. They've really taken the time to get to know our needs. They have been patient and accommodating with us asking for lots of repeat viewings.

Kelsh · 10 August 2026

★★★★★ 5/5

Trustpilot

Julie Bramble was at all times helpful…

Julie Bramble was at all times helpful and very professional in all our dealings with the selling of the property. She provided invaluable information and answers when it came to the many forms I had to fill in. I would strongly recommend Julie as a Senior Sales Progressor to anyone.

Richard · 3 June 2024

★★★★★ 5/5

Google

I have been throughly pleased with the service Eloise has provided during the sale of my property. Being new to the process I needed things explained in lots of detail! From the contracts to answering my many email queries, Eloise is professional and goes above and beyond to help. Everyone told me this would be one of the most stressful times in life selling a house. It has been made so much easier due to Eloise and her amazing team.PositiveResponsiveness, Professionalism

Lila · 24 October 2021

★★★★★ 5/5

Google

Alice is an amazing agent - she was so knowledgeable about the property she showed us. She knew the house's history, where everything was(which I'm surprised that many agents don't ie. washing machine) and when areas of the house were renovated. Although the home was in great condition and very modern, she also gave a lot of suggestions of how we could improve things further from the garden to the garage. I would 100% recommend Alice as an agent and her expertise.PositiveResponsiveness, Quality, Professionalism

Lisa · 24 October 2021

★★★★★ 5/5

Google

So my history of dealing with estate agents was shattered when I met Eloise. Years of buying property and selling and having to deal with people who just don't care or get it and then WOW. Not only did she call to check everything was on schedule and accept me being slightly late, but Eloise took the time to get me, what i wanted and what I was trying to do. She was professional and went through all the contracts and details with me and had buyers in mind for all bar one of my properties (cladding issue). We met with Eloise several times on different properties and in each case she was more proactive than the other agents and knew the area. If anyone is looking to sell then I would recommend Eloise and her colleagues at Patcham Cubitt and West. The service from Eloise was first rate and the rest of the team are also a delightful bunch. Cant wait to do more with you, thank you so much Simon B

Simon · 24 October 2021

★★★★★ 5/5

Google

Extremely informative, helpful, friendly and quick to respond. We were looking to buy our first property and sifting through all the properties online was difficult, particularly during lockdown. However, Charlotte, Eloise and the team have been fantastic and were really quick to contact me whenever a suitable property came up - even before it had been put on the market. Their informative and friendly expertise meant that if things did not go according to plan (as they sometimes do), they were quick to find a solution or contact the relevant people to get any issues sorted as soon as possible. Very pleased with all their help and would highly recommend :)PositiveResponsiveness, Quality, Professionalism

Ellie · 24 October 2021

★★★★★ 5/5

Google

We have nothing but praise for the Cubitt and West team of Eloise, Alice and Charlotte. They have all managed out publicity, our viewings and our sale professionally and efficiently. We have been kept up to date at all times and they have done everything possible to ensure we got the best price possible for our property. As a consequence, we have already recommended to our friends who have also had a very positive experience and have sold their property through Eloise and her team. If you need to sell your house, this is the perfect team to do so.PositiveResponsiveness, Quality, Professionalism

Amanda · 24 October 2021

★★★★★ 5/5

Trustpilot

The selling process wasn't an easy one…

The selling process wasn't an easy one but the teams efforts with their communication to all parties ensured that this completed on time, I don't believe many estate agents agents would be able or willing to do the same. Thank you Heidi, Emma, & Garry

C · 2 October 2025

★★★★★ 1/5

Trustpilot

Dear All New Potential Property…

Dear All New Potential Property Clients,Please steer well clear of Cubitt and West.I recently requested to rent a property and requested a copy of their application process and timing before making any deposit. This information was not provided and eventually managed to get the requirements only by telephone.We made our deposit based on the confirmation of the details that we provided we were told were acceptable to rent a property.We then received a credit check and to our surprise I had CCJ listed against my name in November 2019 from back in 2012! There was not letter informing us about this claim as I now currently work abroad since 2017.Cubitt told my wife that our application had been cancelled and that they were keeping our deposit of 320 GBP. My wife is now left homeless with 2 young children and the agent did not want to discuss anything further.You have all read this post and advised to be careful or best still to avoid this agent!I know they will counter this post with some old story they have made up., but please don''t believe a word of what they say.I am not the only customer who has had a bad experience with this agent if you carryout a google search there are thousands of people who had the same bad experience as myself.Stephen J PickingConsultant

Stephen · 25 September 2021

★★★★★ 5/5

Trustpilot

Wouldn’t use any other estate agent!

After meeting Michelle we didn’t get any other estate agents in. Straight away we took to her open and honest nature. We didn’t want the usual estate agent nonsense and she was up front with all information and costs. As soon as we signed things moved quickly and met the members of staff who were selling our home. Both Leonie and Chevan were lovely and we felt confident they were looking after our best interests. Unfortunately our first buyer fell through, but this didn’t cause a problem as Leonie stayed late to re-market our property, within days we had another buyer thanks to C & W. We’ve now finally exchanged thanks to Lindy who’s been negotiating between us and the buyer to the end. From start to finish I would definitely recommend C & W Redhill.

Mrs · 24 September 2021

★★★★★ 5/5

Trustpilot

I would like to say a massive thank you…

I would like to say a massive thank you to Elouise, Charlotte and Alice at the Patcham Branch in Brighton.You are all totally amazing. Selling mums property after she passed away was hard enough, but these ‘angels’ have made the whole process ‘stress free’.I cannot thank them all enough for everything they have done. Five stars us not enough for this wonderful team.Cubitt & West should be very proud of them. Amazing, Amazing, Amazing !!!Please feel free to contact Me.Many thanks Julie Lawrence

Shirley · 17 September 2021

★★★★★ 5/5

Trustpilot

Kerry-Ann was excellent during the…

Kerry-Ann was excellent during the buying process of our bungalow.She went above and beyond to make sure that both parties manged to get the deal done before the stamp duty dead line.She helped us find the right property and then made sure that everything when through on time. I am sure that without her this would not have happened. This is the second time that I have dealt with Kerry-Ann. So I also know that this how she works consistently, not just a "on off" I will be asking her to help us in our next purchase to0

Mike · 9 September 2021

★★★★★ 5/5

Trustpilot

House Purchase through Cubitt and West

I have recently bought a house through the Cranleigh branch of Cubitt and West. I have found the whole team to be extremely helpful (Kerry-Ann, Ross and Pam) however I would like to thank Lindy Cunningham in particular as my sales progresser, based in Redhill, who has been really kind and patient with me as I have gone through this process during a difficult time. I have found the purchase stressful but she has answered my calls courteously and promptly along with my emails, chased up numerous queries and I feel has added the personal touch to the whole process. I am very happy with the service that Cubitt and West has provided and indeed I will be moving into my new house within the next fortnight which is both a relief and a joy.

Anne · 8 September 2021

★★★★★ 5/5

Trustpilot

Big shout out to the Horley branch

We would like to say a huge thank you to Siobhan and Ellie at the Horley branch.From the moment Siobhan came round for our first meeting we knew we were in good hands. She was very professional, friendly and made us feel at ease straight away.Selling a property is stressful enough but we were selling two. Siobhan and Ellie have taken a lot of the stress out of it by keeping in constant contact with us and giving us feedback after each viewing.We were always made to feel we were important and nothing was too much trouble. Ellie even popped round one evening after work to take some more photos as my partner wanted some more added. His property sold shortly afterwards so it obviously did the trick, thanks Ellie.We would highly recommend C&W Horley branch, Siobhan and Ellie are a great team, they genuinely care, they look happy to see us whenever we pop into the branch, they always make us feel welcome, we’ve never felt like we were being a nuisance or inconvenience.Thank you for all your hard work ladies.

Bryan · 29 August 2021

★★★★★ 5/5

Trustpilot

So good they sold it twice!

Kerry-Ann sold my parents’ house to them back in 2006 and then sold it for them again in 2021. The reason they chose Kerry-Ann and Cubitt & West this year was because they remembered her clearly and the excellent service 15 years ago. She was totally professional, extremely helpful, kind, knowledgeable, candid, proactive, and went out of her way to make the process easy for my elderly parents who were both shielding much of the time. And it couldn’t have been easy during the worst of Covid. Kerry-Ann and her team were brilliant at juggling my requests around my mum and dad’s sale. I was very grateful.

Debra · 26 August 2021

★★★★★ 5/5

Trustpilot

Horley Cubitt & West - House Sell

We've been extremely happy with Siobhan and her team and the service C&W have provided.We were impressed from the first moment we contacted C&W and when Siobhan came round to value our house, it was an easy decision to market our property with her. Siobhan is very personable, highly professional, and you know you are in safe hands. Her team is professional and friendly, and I built a great rapport with Kurran with whom at one point I was in contact with on an almost daily basis! All communications have been great throughout. We wouldn't hesitate to recommend Siobhan and her team at Horley.

A · 20 August 2021

★★★★★ 5/5

Trustpilot

Amazing service from start to finish…

Amazing service from start to finish from Abby Tallack. We are a family relocating from abroad after 8 years and have received 5 star service throughout. Our situation was a little complicated and at every step, the communication was spot on. Abby managed to get our keys within a week of first showing interest. Nothing was too much trouble. If Abby ever leaves this profession id have zero hesitation employing her. She is a total credit to this company who now shine far brighter than others we have 'engaged' with. I wont name them.. But not answering phones? Not replying to emails? Being cut off.. Etc etc Cubitt and especially Abby are to be trusted, endorsed and have given my wife and I total confidence and peace of mind.

Marcus · 18 August 2021

★★★★★ 5/5

Trustpilot

Julie Bramble has been overseeing my…

Julie Bramble has been overseeing my sale, nice to deal with a highly efficient friendly person, can't thank her enough for a 'human' understanding/guidance in what has at times been a difficult transaction

Steve · 14 January 2026

★★★★★ 5/5

Trustpilot

Excellent service until the end

Big thank you to Julie Bramble who was our Sales Progressor for our first home purchase! She was brilliant all the way through and was prompt in replying and dealing with our enquiries (which there were many!) With a lot going on in the chain and mortgages all over the place we managed to pull through before our mortgage expired.Thanks Julie for helping us take our first step on the ladder!

Jack · 2 November 2022

★★★★★ 5/5

Trustpilot

Thank you Julie Bramble

A huge thank you to Julie Bramble for looking after myself and my mum through the last few months. She has been extremely professional, helpful and calm, especially when we've felt a bit out of our depth. She is approachable and always answered any concerns we've had very quickly, passing on information to other parties promptly. Thank you for making the process as easy as it could be!

Debbie · 16 February 2023

★★★★★ 5/5

Trustpilot

Fantastic team at Southsea branch

Couldn’t be happier with the service we received from Maddison, Angel, Martha and Amelia at the Southsea branch. From the get go they were really sensitive about what we wanted and understood the emotion that can come with selling a house - always having our feelings at the centre of the whole process. Even after the house we were after fell through, Maddison kept us updated the whole time and was determined to find our dream home for us - she already had something in mind as soon as she met us and had a sixth sense of what we wanted! We have now found our dream home thanks to Maddison and her team! I wouldn’t hesitate to recommend her and her team to anyone in Southsea, looking to buy or sell. Thank you so much for all your hard work. Jovana

Jo · 3 August 2021

★★★★★ 5/5

Trustpilot

Tireless case progression service

Really happy with the excellent efforts of Julie Bramble in their case progression team, who pulled out all the stops to get our purchase over the line. Would definitely recommend Julie to friends and family - so glad she was on board to help us!

Miz · 5 August 2024