Peter Alan Bridgend reviews

★★★★★ 5/5

Google

Looking to sell my house and was extremely nervous about the process but Anya bunston put me right at ease. She was so helpful and nothing was too much for her. She valued my house, gave me lots of information and when we make the final decision to sell we will be ensuring that Anya is the one to deal with everything as she made the whole process seem a lot less daunting than we thought !

Katie · 2 July 2022

★★★★★ 5/5

Google

Would like to say a huge thank you to the whole team at Peter Alan , throughout the whole process of purchasing they have been extremely helpful for a first time buyer . They were able to assist with mortgage, surveys, solicitors and would keep me in the loop throughout . Without all the help they have been able to give myself I don’t think I would have gone ahead with the sale . Thanks Guys 🔑

Dun · 28 May 2022

★★★★★ 1/5

Google

Not professional! Arranged a valuation on a property which was cancelled 10mins beforehand (after travelling for a hour). Not using PA again. If I could give a 0 star I would.

David · 17 September 2025

★★★★★ 1/5

Google

Peter Alan - Bridgend / Maesteg lettings - Woeful experience as a landlord - total lack of communications. Did not bother to take over the tenancies from my previous agent and no communication - chased and chased and then failed to return my calls - now have to g o back to the previous agent. Luke Sales and Lettings manager cannot be trusted and does not return calls - all talk and no substance.

Bikram · 18 December 2023

★★★★★ 5/5

Google

After viewing a property mid-afternoon on a Friday and confirming I’d like to proceed with an application there was nothing to much to ask for. Alana was more than happy to liaise between myself and the landlord going back and forth a couple of times all within the same evening. Thus making the whole experience stress free and actually enjoyable. The support after moving in has also been beyond helpful and again Alana has always been at the end of the phone. Excellent letting department to say the least.PositiveProfessionalism

Calum · 24 August 2021

★★★★★ 5/5

Google

Peter Alan Bridgend, amazing! Many thanks to Anya, Kiera and Sophie who have been fantastic. I have been kept well informed, almost on a daily basis. Very professional always coming back to me with any queries that I had. Always on the end of the phone when I needed them. They have made the whole process so much easier. House sold! Thanks once again!

Debra · 28 April 2023

★★★★★ 5/5

Google

Fantastic professional and friendly service from the Peter Alan Bridgend team during our recent house sale. It's refreshing when everything is so efficient and communication is regular and clear. This led to the sale completing quickly to both our and the buyers benefit, helped by using the super efficient legal team recommended by Peter Alan. Special thanks to Hayley Murrell from Bridgend who's knowledge of the current market and buyer landscape was impressive! Thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 24 August 2021

★★★★★ 5/5

Google

We would like to thank Shauna for guiding us through the process. To let out our property to a very deserving family. Thank you Shauna, we will certainly do business with you again.

David · 2 December 2024

★★★★★ 5/5

Google

Recently completed the sale of my property with Peter Alan Bridgend. After using other local agents before hand without getting anything, Peter Alan managed to get a number of viewings and the sale quite quickly. They were really helpful and professional throughout the process ,especially Kiera ,Sofie and Kate in the Branch.

Rhys · 29 December 2023

★★★★★ 5/5

Google

i just let 2 houses with Peter Alan in Bridgend. i followed their rent pcm guide and they found tenants within a couple of days of the properties being available. Alice and Daniel were both very professional and kept us well informed throughout the process. i am very happy with the rent we are now receiving and the references of the tenants were also very good.PositiveResponsiveness, Professionalism, Value

Paul · 24 August 2022

★★★★★ 5/5

Google

Spoke to Alana this morning in regards to letting a property as we are moving back to the area from over 100 miles away. She couldn't have been anymore helpful and frankly made me feel like the whole process will be much easier than anticipated. After speaking with other local estate agents this morning none which wanted to help me it was nice to hear that Alana had some time for us in some unfortunate circumstances. Thank you Alana

Rhys · 28 May 2020

★★★★★ 5/5

Google

Corry is very professional and very help always got top information and advice what a fella 👍 Please everyone ask for him first and Anya . Anya is very helpful and very nice person to deal with .also very high standards like corry.. Also I've had viewing with Daniel very down to earth person very happy go lucky fella and very high standards too 👍 😀PositiveProfessionalism

Damian · 24 August 2022

★★★★★ 1/5

Google

I was in the process of purchasing a house through Peter Alan (Bridgend) that unfortunately fell through due to personal circumstances. During the entire process, this estate agent was the most unprofessional out of everyone that my wife and I were dealing with during the chain (from our own agents, mortgage brokers, surveyors, and legal team). Emails go unanswered and if Peter Alan do decide to reply, its short, one-line replies. You consistency must chase them for updates, just extremely poor communication. Secondly there was a lot of pressure from them to use their mortgage brokers, legal team, or house surveying partners (All of whom were more expensive than getting my own) and the agent even going as far as telling me that the sellers of the house we had an offer on “Preferred to have a buyer that uses the same legal team (I.e. their inhouse one) as the sellers and if we did not go ahead then they would have to inform the sellers of that”. Just utter rubbish. Never in all my years of buying/Selling houses, have I quiet experienced the high pressure sell and lies, that comes from this agent. Fairly sure, they must tell us they get commission from selling services, which they did not. I am still waiting for the agent to acknowledge and reply to my email saying unfortunately I must pull out of a sale. No “Sorry to hear” or “thanks for informing us”, just radio silence. Unfortunately, we had no choice to use this agent as they were listing the house we wanted, and I am sure more inexperience buyers would have bowed down to the pressure selling of this agent. In short, avoid if you can, but if you must use, then be overly cautious of them.

CJ · 23 October 2022

★★★★★ 5/5

Google

Such a great service from everyone at the office!! All very helpful and understanding especially Alana Davies in Rentals who pulled out all the stops and helped me and my partner find a new home! Being new to the whole renting of a property with an estate agent i wasnt sure how things worked but she made sure i knew what was going on and she kept me up to date with everything on with my application and over all provided a fantastic service..i couldnt of asked any more from Alana or the company its self.. Thanks again Alana

Rebekah · 29 May 2019

★★★★★ 5/5

Google

The world of buying and selling properties as we all know is like a mine field. Fear not customers young and old. We too have been having sleepless nights with the worry of trying to find a suitable property, having very recently sold our own property. That was until a neighbour told us of the excellent customer service and stress free experience with Peter Alan, Bridgend. We would like to thank the whole of the Sales Team who have bend over backwards and 'gone that extra mile' not only to find us an ideal property but they have arranged viewing times. Made sure we had all the location and property details. This coupled with a professional, extremely patient, knowledgeable and enthusiastic no nonsense approach to cater for our lack of experience and knowledge of all matters appertaining to the world of estate agents. We as OAP's haven't looked back since walking into their offices.

Sandra · 29 May 2019

★★★★★ 5/5

Google

Big thank you @Alana Davies and Ryan, very fast move with tight deadlines, Alana did everything she could to both liaise with the landlord, arrange contracts and ensure that timelines were adhered too, Ryan was great in understanding our needs as a client and ensuring the property was suitable, Ryan gave us both time and information to come to the right decision, 15 years of renting and this has been by far the smoothest to date, big thank you to Alana and the team!

Colin · 29 May 2019

★★★★★ 1/5

Google

If I could rate Peter Alan 0 I would. I’ve had nothing but hell with this estate agents from the day I moved into the property. Firstly I got told that the property had been cleaned before I moved in and on the day I moved in, there was urine in the toilet, 3 dead spiders on the carpet, marks and scuffs on the floor and walls and thick dust everywhere. Not the end of the world as this can easily be cleaned and the landlord gave me £200 towards the painting materials which I did the labour myself. The estate agents have communicated so poorly between the landlord and myself the landlord of the property has also moved estate agents to list the property. The estate agents lied about my itinerary and attempted to detect money from my bond by not cross checking the before I entered the property and after I left. Luckily the landlord gave me my deposit back in full. I moved out of the property on the 1st October and today is the 21st and I still haven’t received my £995.00. It’s pretty appalling and as I’m not sure how Peter Alan think people have the affordability to have another £995 to put towards another property. Fortunately for myself I’ve had help however other families may not be so fortunate. Peter Alan told me that it takes 10 days to release the bond so please check before you rent with them as you won’t have the money to put towards another property.

Stephanie · 22 October 2024

★★★★★ 5/5

Google

Peter Alan have been amazing helping us look for a house to rent. Being on benefits many agencies have looked down their noses at us but Rachel has been amazing with us and not like that at all. She has helped us so much. Thank you Rachel and the rest of the rental team

Shane · 8 August 2023

★★★★★ 1/5

Google

It is like they pick and choose who they want to sell a house to. Every time I have had deal with them they have been very dismissive towards me. Twice the same house has come on the market and on both occasions I have never been able to view a property. Firstly they didn’t want to take any more viewings and the second time only to be told I could only have a virtual viewing and then a face to face. Again very eager for a particular house as I advised them of this. I was told I would be called back to arrange the face to face. No one called me back. When I called them I was told no viewings were taking place as they had had an offer from the virtual viewing. I was never once told of this and advised everyone would have a chance to view the property hopefully on the same day. I am absolutely disgusted. This is people’s lives and to be told sorry she is new is not acceptable. I felt completely rushed through the pointless ‘virtual viewing’. Most good estate agents have this available to view on their websites or Zoopla, etc. Not even a courtesy call back to advise me and give me a chance of an offer. I hope to god the house we eventually buy is not being sold by Peter Alan Bridgend. They certainly don’t treat buyers very well.NegativeProfessionalism

Samantha · 24 August 2022

★★★★★ 5/5

Google

Dana has been excellent in sourcing the ideal tenant for us. Excellent customer service, very efficient. Thanks again.

Sue · 16 April 2025

★★★★★ 1/5

Google

Avoid. These people are there to make money quickly and they'll get it from you. Deliberately undervaluing your home for a quick sale to charging you for the most minimal service, nothing is beneath them.

Andrew · 17 February 2026

★★★★★ 5/5

Google

Can not thank the branch team enough for all their help & support in purchasing our first home. Special mention to Rachel our mortgage advisor. Can’t praise her enough! Nothing was ever too much to ask. Thank you Bridgend team, we couldn’t have done it without you!!

Jade · 11 December 2023

★★★★★ 5/5

Google

I am currently viewing houses as a first time buyer and Sophie from Peter Alan Bridgend has been wonderful to deal with. Very helpful, friendly and informative whilst also not being pushy. Sophie made viewing houses a far less stressful and more enjoyable experience and I highly recommend her for her service as a potential buyer.

Nikki · 29 March 2023

★★★★★ 1/5

Google

I was in the process of purchasing a house through Peter Alan (Bridgend) that unfortunately fell through due to personal circumstances. During the entire process, this estate agent was the most unprofessional out of everyone that my wife and I were dealing with during the chain (from our own agents, mortgage brokers, surveyors, and legal team). Emails go unanswered and if Peter Alan do decide to reply, its short, one-line replies. You consistency must chase them for updates, just extremely poor communication. Secondly there was a lot of pressure from them to use their mortgage brokers, legal team, or house surveying partners (All of whom were more expensive than getting my own) and the agent even going as far as telling me that the sellers of the house we had an offer on “Preferred to have a buyer that uses the same legal team (I.e. their inhouse one) as the sellers and if we did not go ahead then they would have to inform the sellers of that”. Just utter rubbish. Never in all my years of buying/Selling houses, have I quiet experienced the high pressure sell and lies, that comes from this agent. Fairly sure, they must tell us they get commission from selling services, which they did not. I am still waiting for the agent to acknowledge and reply to my email saying unfortunately I must pull out of a sale. No “Sorry to hear” or “thanks for informing us”, just radio silence. Unfortunately, we had no choice to use this agent as they were listing the house we wanted, and I am sure more inexperience buyers would have bowed down to the pressure selling of this agent. In short, avoid if you can, but if you must use, then be overly cautious of them.

C · 28 May 2022