5/5
Great Team - Speedy Sale
Very helpful personable team. Made things very simple, efficient and friendly.
Agent replied · 24 October 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
Trusted Agent profile · Brentwood
★★★★★
1,774 reviews across 2 platforms
3 St. Thomas Road, Brentwood, CM14 4DB, CM14 4DB
Douglas Allen's office in Brentwood, at 3 St. Thomas Road, is rated 4.7 out of 5 across 1,774 reviews on two platforms, including 19 Google reviews rated 4.5.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
Great Team - Speedy Sale
Very helpful personable team. Made things very simple, efficient and friendly.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
First time selling
First time selling, informative, helpful, efficient, highly recommended.
Dear Mr Lavender,Thank you for your 5 Star review regarding selling your 1st home through Douglas Allen, we really appreciate your custom.Kind regards,Jon Holden - Managing Director
5/5
Great service
Excellent service and good communication, would definitely recommend.
Ben, As you say Excellent service and good communication is the back bone of our business, we are there to help our clients whenever needed. All the best for the futureKind regardsPaul IngletonAssociate Operation Director
5/5
Very professional first impression
Great professional staff who give a wonderful first impression.
Dear Zahra,Thank you very much for your 5 Star review and for choosing Douglas Allen.RegardsJon Holden - Managing Director, Douglas Allen
4/5
Professional service
Service was good- approachable and readily available help.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
Hassle Free, Friendly Service
Our dealings with Maria at Douglas Allen have been professional, friendly and effiecient at every step, and we got offers in no time flat. Highly recommended!
1/5
Not trouthful...kept vital information…
Not trouthful...kept vital information from me.
Dear Christine Thank you for your feedback and we are very sorry that you feel this way. We have been unable to locate your details from your first name alone and would therefore ask you to contact our Customer Relations department on 01702 540802 so that we may discuss your experience in more detail and see if there is anything else that we can do to help you. Thank you in advance for your time. Kind regardsDouglas Allen
1/5
Don’t give you house to those one
Don’t give you house to those one, you passing offer and they don’t pass those to the seller,
4/5
good but leases could be more bespoke
Paris Hall did an excellent jobThank you
Dear Mr Moorman, thank you for the kind feedback about Paris and the excellent job she did for you. I am sorry to hear that you would of preferred a more bespoke lease, although with the many legal requirements that are involved in Lettings it is sometimes very difficult to change theses without potentially causing issues for the future. We are very compliant as a company and we want to ensure that all parties both Owner and tenant are protected fully. I wish you the best and appreciate your feedback.Kind regardsPaul IngletonAssociate Operation Director
5/5
⭐⭐⭐⭐⭐Outstanding Service from Nisha Kaur
⭐⭐⭐⭐⭐
We are so pleased to read your wonderful feedback regarding your property purchase. It's truly rewarding to know that Nisha and our team's professionalism, responsiveness, and dedication made such a positive impact on your experience. We always strive to ensure a smooth and stress-free process for our clients, and your kind words affirm our efforts. Thank you for your high recommendation; it means a great deal to us.
5/5
Excellent service
Excellent service, second to none.
Dear Mohammed,Thank you very much for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
Excellent and professional company
Couldn't of asked for a better service
Dear Ms Stone,Thank you very much for your 5 Star review, helping you with your move has been our pleasure.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
⭐☆☆☆☆ (1 Star)
4/5
Would you recommend Douglas Allen?
Yes, Staff was polite and helpful
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
1/5
Had a horrible customer service…
Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.
5/5
I have to say I have been very pleased with the service from this agency. I think all the staff are very efficient and concientious, and would certainly recommend them in the future.
3/5
Sell my mums house and you'll get a better review!
As per title see above
Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.
5/5
excwellent
excellent service all round
Dear Mrs Griffiths,Thank you very much for your comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
The Brentwood team have been incredibly proactive in helping for my search for a property. Dale has kept me up to date with all new properties and I would highly recommend him
5/5
All very helpful sorted everything out…
All very helpful sorted everything out for me I didn’t need to do anything worth the money
4/5
When viewing efficient, helpful and not pushy
helpful with viewings
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
2/5
The property looked at was not…
The property looked at was not appropriate for our needs
5/5
Very impressed with the service…
Very impressed with the service communication reliabilityThe experience and the knowledge I felt extremely comfortable
5/5
Great people! Dale really helped me with my property search :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Brentwood office has 1,774 reviews across two platforms: 19 on Google, 1,755 on Trustpilot (across the whole business).
Douglas Allen Brentwood is rated 4.7 out of 5 across all 1,774 reviews, and 4.5 out of 5 on Google from 19 reviews.
Douglas Allen Brentwood, 3 St. Thomas Road, Brentwood, CM14 4DB, CM14 4DB.