Trusted Agent profile · Brentwood
★★★★★
1,774 reviews across 2 platforms
3 St. Thomas Road, Brentwood, CM14 4DB, CM14 4DB
Douglas Allen's office in Brentwood, at 3 St. Thomas Road, is rated 4.7 out of 5 across 1,774 reviews on two platforms, including 19 Google reviews rated 4.5.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
4/5
TrustpilotSpencer Johnson at Brentwood gave me a …
Spencer Johnson at Brentwood gave me a great service, always positive and enthusiastic.Helped to make a difficult time more pleasant. Thanks
Hi Karen,Thank you for your kind words regarding Spencer in our Brentwood office. Spencer takes great pride in his work and I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotSimple and speedy communication …
Simple and speedy communication throughout the whole process. Any delays we were kept informed of and explained what was going on
Dear Ms Lovell,Thank you very much for your 5 Star review, I'm glad our services and staff helped in your moving process.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotI’ve liked the service and treatment… of Abbie Wilson & Chloe Costa
I’ve liked the service and treatment I’ve received. Abbie Wilson & Chloe Costa have been really helpful and welcoming.
Dear Kwasi,thank you for posting your 5 star review regarding Abbie in the Basildon Branch.I am please to see that the service you received has helpful and welcoming.thanks againRob wadeAssociate Operations Director
5/5
TrustpilotTotally professional
Everything since day one has been explained simply and in detail. Communication has been exemplary. Everything so far has been stress less.
Dear Mr & Mrs Mawson,I am really glad to hear that our efforts have been to your satisfaction. We recognise how stressful a time moving home can be and we truly set out to make it as pleasant an experience as possible, after all, moving home should be an event to savour!Kind regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotOnly just on the market!
Great service to date, quick and efficient, with very friendly and professional staff. Looking forward to open day and being under offer!!
Dear Mr & Mrs Webb,Thank you so much for your positive feedback, it really means a lot.I hope the Open House goes really well and results in the sale you are hoping for - I'm sure it will!RegardsJon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSales Process / Experience
We found Gill Mills, our local Senior Branch Partner patient & helpful at all times. Her Professionalism shines through at all times.
Thank you very much for your kind words regarding our Billericay Senior Branch Partner, Gill Mills. Gill takes enormous pride in her responsibilities and she will be delighted that this has been recognised.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotWe have been searching for a property…
We have been searching for a property for a while now and Jake at the Chingford Douglas Allen branch has been pro actively putting forward homes that meet our criteria. We would recommend working with Jake directly.
5/5
TrustpilotBrilliant service
Brilliant service, very helpful and kept me in the loop with the status of the purchase of my new home.
Dear ECI am pleased you had a brilliant service and found our staff to be very helpfulAll the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotFantastic
Jordan excelled himself in every way possible, the most professional, friendly manner we have seen in a long time. Would recommend!
Karen, Thank you for taking the time to add your comments on Jordan of the Chigwell Office. I am pleased to read that he delivered the level of service that as a company we strive to achieve on every occasion. I will pass our your comments to Jordan which I am sure will spur him on the deliver this service to all clients moving forward. If Jordan or any of our staff can offer you any further assistance then please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotVery friendly and helpful staff
Early days yet, but so far excellent service, very friendly staff, I would recommend to family and friends.
Dear D Staples,Thank you very much for your 5 Star review, I'm glad to hear things are progressing well.Kind regards,Jon Holden - Managing Director
5/5
Trustpilot2 thumbs up
I had a great experience with Douglas Allen , specifically Andrew Bilby at the 160 High Street North East Ham office
Dear Mr Davies,Thank you very much for your 5 Star assessment of our East Ham office and our Sales Progressor there Andrew Bilby, I am glad they were of such help to you.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThe team at the Brentwood office have …
The team at the Brentwood office have been so helpful by answering phone calls and e-mails. Very friendly and efficient.
Dear Mr Photography Man,Thank you very much for your 5 Star review of our Brentwood office, I am glad to hear that their service to you has been so efficient and I am certain that Paul and his team will continue to be so.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExperience of selling has been made so easy
Everyone involved in the selling of my property has been so helpful and I would have no reservations recommending Douglas Allen.
Dear Mrs Kaye,Thank you very much for your kind words.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotStuart and Spencer looked after me from…
Stuart and Spencer looked after me from start t finish.I would have no problem using Douglas Allen again
Dear David, I will pass on your feedback to Stuart and Spencer and we look forward to helping you again as soon as you are ready.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotExcellent service with no real problems…
Excellent service with no real problems would highly recommend top team Jessica and co , many thanks..
Dear Mr Chilton,Many thanks for your 5 Star review regarding the service received from Jess at our Chingford office, she will be delighted she was of assistance to you.Kind regards,Jon Holden- Managing Director, Douglas Allen
5/5
TrustpilotProperty sale
They managed to sell my flat which had a short lease for a reasonable price, whilst offering me invaluable advice.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotExcellent service from all the team in…
Excellent service from all the team in the Chingford branch
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotJoanna and Jodie letting agents
Joanna and Jodie help me immensely in letting our property. Interviews and viewing were quick and letting process ran smoothly after viewings. I would recommend using Douglas Allen again.
4/5
TrustpilotManaged to sell house through Douglas …
Managed to sell house through Douglas Allen and very pleased with there service, updates and staff and negotiator.
Dear Vasha,Thank you very much for your comments and I am very glad that you had such success and comfort through selling your home through Douglas Allen.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilot1st time buyer
Easy to work towards a common goal - Khaleesha and Will have helped in every way possible
Dear Sam,Thank you for your kind words and 5 Star review of the service you received from Khaleesha at our Woodford Green office, she will be delighted she was able to help you so much.Regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service by the epping team
Excellent service by the epping team. Extremely professional and very efficient with the whole house buying process
Dear Jethwa, Thank you for your feedback on the Epping office, as you say we are here to ensure the whole house buying process is efficient and handled professionally. I wish you the best in your new home. If we can offer the same level of service to anyone you know please pass on our detailsKind regardsPaul Ingleton - Associate Operations Director
5/5
Trustpilotvery responsive and regular updates
very responsive and regular updates. overall very happy with the service.
Good afternoon James, Thank you for your review, it's greatly appreciated. Kind regards,Danielle
1/5
TrustpilotDo not use this Estate Agent
Do not use this estate agent the manager has not one clue on the 14 day cancellation policy.
Dear Mrs Cleaver Thank you for your comments and we are very sorry that you feel this way. Our Customer Relations department are aware of your concerns and have been in direct communication with you. We hope that they have been able to resolve the matter to your satisfaction.
5/5
TrustpilotVery helpful throughout process with a…
Very helpful throughout process with a successful sale achieved! I would be happy to recommend.
Dear M Dunham,I'm glad we were successful re the sale of your home, many thanks for your 5 Star review.Regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Brentwood office has 1,774 reviews across two platforms: 19 on Google, 1,755 on Trustpilot (across the whole business).
Douglas Allen Brentwood is rated 4.7 out of 5 across all 1,774 reviews, and 4.5 out of 5 on Google from 19 reviews.
Douglas Allen Brentwood, 3 St. Thomas Road, Brentwood, CM14 4DB, CM14 4DB.
