Trusted Agent profile · Brentwood
★★★★★
1,774 reviews across 2 platforms
3 St. Thomas Road, Brentwood, CM14 4DB, CM14 4DB
Douglas Allen's office in Brentwood, at 3 St. Thomas Road, is rated 4.7 out of 5 across 1,774 reviews on two platforms, including 19 Google reviews rated 4.5.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
Linda and her colleges help me to sell my house .
Good afternoon Mary, Thank you for taking the time to send in your review, especially with your comments about Linda and the team. I will be sure to pass this on. Kind regards,Danielle
5/5
TrustpilotExcellent personal yet professional…
Excellent personal yet professional manner of both ladies we have met.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent help for a first time landlord
Very helpful throughout the whole letting process and always available to answer any questions i had.
Dear Jon,Thank you for taking the time to post your review, I am glad that Chloe and her team gave you the '5 Star Treatment' that has been so helpful.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChristy help me with all the…
Christy help me with all the information required . Thank you
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
1/5
TrustpilotEngage in illegal practices
Pretended to submit my offer but wasted my time.
5/5
TrustpilotTanya keene
Tanya keene, the name our family will remember for a long time. As a 1st time buyers how you helped us through all the tough times and obstacles, much appreciated. Many thanks
5/5
TrustpilotGreat personalised service
Great personalised service, kept us in the loop all the way through the process.
Dear Gareth,Thank you very much for your review, glad we were able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotChadwell Heath Branch
Lovely staff at this branch. Always kept me informed of what was happening.
Dear Claire, Thank you for your feedback and being a valued customer. Keeping people informed is our key aim in all we do.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotHelpful
Helpful, supportive staff - Shana Jagger you have been great.
Dear Mrs B,Short, Sweat and to the point. Thank you for your 5 star review of Shana, she is certainly starting to build a great reputation.Thanks againRob wadeAssociate Operations Director
5/5
GoogleBen and Monique have given me great support to sell my property at suggested price. Although difficult market Situation due to Brexit. I let them keys and everything was organised without any further action from my side needed. Good, friendly and professional Job!
1/5
TrustpilotDo not use the Barkingside branch they…
Do not use the Barkingside branch they are so incompetent
Dear LucyThank you for providing us with your feedback however we have been unable to identify you from the information that you have supplied and are therefore unable to look into your concerns. If you could please contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and provide us with some additional information, we would be grateful. Kind regardsDouglas Allen
3/5
TrustpilotEnthusiastic start but soon got bored!
Once sstc they haven't contacted me since tho I've asked for some info by email.
Dear Mrs Fitzpatrick Thank you for your comments which we have looked into. Whilst your property went under offer in late February, your chain was not complete until the end of March and we were not provided with your solicitor’s details until 10th April. Consequently, there were no updates to provide you with until after this time. Your Sales Coordinator, Chelsey, informs us that she is in regular communication with you and will continue to liaise with the solicitors conducting the conveyancing process and report progress to you.Thank you again for your feedback and please be assured that we will remain focused and proactive until your sale has reached a successful conclusion.
5/5
TrustpilotS.Hamill
Great team in Chingford mount, very informative of whole process.10/10 for the whole experience.
Dear Suzan,Thank you for your comments on the Chingford team, its always great to hear when they meet peoples expectations.Thanks againRob.wadeAssociate Operations Director
1/5
TrustpilotDo not use!!!
Do not use!!!! Unprofessional, unethical and rude!!!
Dear TonyThank you for taking the time to provide us with your feedback. Please be assured that we take any concerns raised seriously and are sorry if you were unhappy with the service that you received.As we have been unable to find any record relating to you since 2017, we would encourage you to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk to discuss your feedback in more detail. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotSold in a week.
Had our bungalow up for a week with the Brentwood branch and Monique Davis suggested an open house and we have just accepted an offer...very impressed with marketing and communications with the Brentwood team. A huge thank you for making it happen so quickly.
5/5
TrustpilotA trustworthy and friendly service.
the two agents with whom I have dealt have been helpful, understanding and professional.
Dear Ms Mary,Many thanks for your 5 Star review of Douglas Allen. Being recognised as "helpful, understanding and professional" is exactly what we set out to achieve and it's great to independently hear that from one of our valued customers.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBIG thank you
Thank you to the following staff for being flexible with our schedules, doing viewings out of hours and helping us find our home: Tai HenryAleisha BennettRay PhippsMaria Ticehurst
4/5
TrustpilotThe team were very helpful and kept me …
The team were very helpful and kept me updated and informed throughout.
Dear Mr Baker,Great to hear you were happy with our team, thank you very much for your review.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotSo far so good
we are only at the beginning of our sale ask us later again
Dear Mr & Mrs Khan,I am pleased to hear that your initial thoughts of Douglas Allen have been positive, please feel free to post a review again further into the process, all feedback is valued as something we can learn from.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotAseena as Douglas Allen made the…
Aseena as Douglas Allen made the experience a good one. Great sales and confident individual who knows what she is doing. Dedicated to the client keep it up and thank you.
4/5
Trustpilotvery profession
always keeping you up dated my account details are very informative also
Dear Mr Hoolas,I am glad you are finding the 'My Account' feature on our website so useful in keeping you updated on every aspect of your sale through Douglas Allen 24/7.I wish you a continued smooth move.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGood Agents
They have been very helpful, and professional, I would recommend Douglas Allen.
Dear Mr Cornford,Thank you very much for your endorsement, I am glad we have been able to help you so much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotService
It is too early to make a judgement. so far so good.
Dear Dr Rehman,I am pleased to hear things are going well so far, please feel free to post another review when your transaction is completed. If there's anything we can do to help please let us know.RegardsJon Holden - Managing Director, Douglas Allen
4/5
TrustpilotVery helpful.
Staff are attentive and contact is always being made from the office.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
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