Cinch Self Storage Brentwood reviews

★★★★★ 5/5

Trustpilot

Excellent service - Cinch Watford

A huge thank you to Aaron and Harriet for the excellent service, from my initial enquiry to booking my unit. Aaron was friendly, extremely helpful and knowledgeable. He explained everything clearly and worked with me to get the best size unit to suit my needs as well as the best pricing. I have been at a number of storage facilities and the service provided here was exceptional and it was refreshing to see customer service of this level. The facility at Watford is modern, clean and well located. I thoroughly recommend it.

D.Kumar · 26 October 2023

★★★★★ 5/5

Trustpilot

They have always been helpful and the…

They have always been helpful and the storage unit is perfect for my requirements. They have been active in supporting the local community and that is very nice. The staff are great and always friendly

Chris · 23 September 2026

★★★★★ 5/5

Trustpilot

Couldn't be happier with Cinch...

The move in to my unit at Cinch Huntingdon was about as good as it could possibly be. I'd called the day before and spoken to Stuart who was incredibly friendly, knowledgeable and helpful when taking me through my options and subsequently inviting me down to view. Upon arrival to the office Stuart greeted me and took me up to the unit. Everywhere was very clean and tidy, the unit is in immaculate condition and the facilities such as toilets etc are really well maintained. Stuart took me through all the information regarding the contract and was very patient and helpful whilst I decided on how to proceed. I signed up that same day and have been over to the site everyday since and really can't fault anything. All the other members of the cinch team have been very welcoming, friendly and helpful and in really pleased with my decision to rent a space here. Would highly recommend.

Stuart · 16 October 2023

★★★★★ 5/5

Trustpilot

I wanted to storage unit fast with no…

I wanted a storage unit fast with no hassle on the same day. Aaron at the Watford branch superseded my expectations. Not only did he find me a unit that would suit me, he also found a driver with a van. I managed to make the move all on the same day, I just relaxed with a lovely cup of coffee which Aaron made for me. That’s what I call service with a smile.The unit are spacious, clean and brand-new.Thank you so much for your superb customer service Aaron.

LB · 11 October 2023

★★★★★ 5/5

Trustpilot

Ask for Andriana at the Brentwood Store!

I contacted the Brentwood store for a storage solution for business reasons. Andriana was very helpful over the phone to help me try and decide which size unit would suit my needs best. She was very friendly when I visited the store, gave me a tour of the different sized units and made signing up very quick and simple so I could move in on the same day. Would definitely recommend because of the great service I received.

Caitlin · 26 November 2023

★★★★★ 5/5

Trustpilot

Stuart made the experience great

Stuart made the experience great. Stuart was helpful ,friendly witty and I am told even kind to animals.They have occasional deals which help with last minute storage solutions and might even be able to adjust the price.Storage containers are clean and easy to access.Some customers |i am told like it so much they have even tried to move in.so there we go a great little container unit with a big heartand Simon wasn't bad either.

Mark · 1 February 2024

★★★★★ 5/5

Google

From start to finish, the booking process was simple and friendly. There were no hidden fees, all details on costs were detailed on the phone and emailed across at every interval. Insurance was offered through Cinch themselves, very fairly priced for different storage values and really simple to add on when booking. Andriana was honestly so, so friendly and cheerful on the phone. Very clear with the costs for various size storage rooms and wasn't too pushy with the quotes/booking, helping find some availability across the branches for the size. The booking deposit was taken over the phone and emails of all the details were sent, then a couple of days later a call to confirm I was still happy to go ahead. The handover from my initial query at Enfield, handed to the Brentwood team. Communication must have been excellent as it was all smooth from the get go. On the check-in day, Owen was there to greet me and arrange the final paperwork. He was an amazing help through the whole process. I came unprepared for my first self-storage experience and needing to hunt for proof of address/ID etc. but he was unbelievably patient and friendly. He walked me to the designated container, and through every step to get in and out of the building safely, before taking any final payments - making security codes, how to unload, checking I got up okay with my codes etc. So so attentive and helpful. Making a self storage process easy for anyone! Trolleys are provided/included just inside the building which was a massive help! Big lifts to all floors, all secured with personalised codes. The reception is well stocked with things to help store things and padlocks which I didn't think to bring! 🤦🏻‍♀️ Honestly so so happy with the whole service, costs and security for my belongings 😀

Britney · 13 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of using the services of Cinch Self Storage in Brentwood and I must say that my entire experience was nothing short of outstanding. From the moment I walked through their doors, I knew I had made the right choice for my storage needs. Here's why I highly recommend this company, 1. Impeccable Customer Service: Andriana in particular was incredibly friendly, knowledgeable, and professional. Andriana went above and beyond to ensure that all my questions were answered and that I found the perfect storage unit for my requirements. Their exceptional customer service truly made me feel valued as a customer. 2. Clean and Well-Maintained Facilities: The storage facilities at Cinch Self Storage were impeccably clean and well-maintained. I was impressed by the high standards of cleanliness and organisation throughout the entire property. It was evident that they take great pride in providing a safe and secure environment for their customers' belongings. In conclusion, I highly recommend this Cinch in Brentwood to anyone in need of a reliable and trustworthy storage solution.

Eftyhia · 13 September 2023

★★★★★ 5/5

Google

I had a great experience at Cinch Storage thanks to Graham and John. Both were incredibly helpful, friendly, and made the whole process smooth and stress-free. Their customer service was top-notch, nothing was too much trouble for them. On top of that, the coffee was lovely, which made the visit even more pleasant. Highly recommend this place if you’re looking for great service with a personal touch!

Daisy · 11 August 2025

★★★★★ 5/5

Trustpilot

High standard service with helpful and friendly staff

I was trying to find a good storage space for a few months and I'm really glad I went with Cinch Self Storage which was a more affordable option in Brighton. Everyone I've spoken to on the phone has been super helpful and friendly. Chris was there on the move in day and upheld this high standard in person, delivering great customer service and took time to make sure I was comfortably set up with my storage space while efficiently answering any questions I had.Would definitely go back again!

Ecca · 8 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of using Cinch Self Storage in Brentwood, and I must say it has been a fantastic experience overall. From the moment we signed up in June, the manager Andriana has been extremely helpful and accommodating. Her professionalism and willingness to go above and beyond for her customers I think sets cinch apart from the other storage facility we used. . Andriana took the time to understand our specific storage needs and recommended the perfect unit size for us, which was well priced. The new team have also been outstanding since joining after we moved in. They consistently provide top-notch service and are always available to address any questions or concerns we may have. The facility itself is clean, well-maintained, and secure, giving us peace of mind knowing that our belongings are in good hands. The convenient location and access hours make it incredibly convenient for our business needs. Based on our positive experience, I would highly recommend Cinch Self Storage in Brentwood. Andriana and her team have exceeded our expectations, and we are confident they will do the same for others.

Christian · 14 August 2023

★★★★★ 5/5

Trustpilot

Great secure,clean well lit place

Great secure,clean well lit place. Staff were amazing and helpful especially Abbie and Maddie. Plenty of trollies to use. Can’t fault it.

Anthony · 15 December 2025

★★★★★ 4/5

Trustpilot

Helpful and understanding staff

Helpful and understanding staff. I feel very confident that my possessions are in safe hands. The premises are clean and secure and I have been very pleased with their service so far.

Julie · 25 September 2026

★★★★★ 5/5

Trustpilot

Amazing self storage

I chose Shoreham location, lauren explained and set up everything for me at such short notice and made everything really easy! Jack who also welcomed me into the unit and finalised everything was equally super helpful, can’t recommend more if you are looking for a self storage facility!! ⭐️⭐️⭐️⭐️⭐️

Ingrid · 30 May 2026

★★★★★ 5/5

Trustpilot

Great experience

Carlene, was fantastic. Told me all the crucial information. I reserved my unit on line, carried out all the checks and showed me to my unit. Easy access to the site. Great experience

Kayleigh · 14 September 2026

★★★★★ 5/5

Trustpilot

Great space and THE NICEST PEOPLE

Stuart and Jack have been incredibly helpful and most importantly so KIND while I have been storing at Cinch in transit between countries. The facility itself is convenient, clean, well managed and well-run, but the human kindness of the management is what stood out by miles. You don't expect it of anyone really, much less your storage unit staff, but Stuart was so VERY considerate and supportive when I was having an evidently difficult time, and his kind words made a genuine difference to me. THANK YOU.

Jane · 16 July 2023

★★★★★ 5/5

Trustpilot

Lee at Dunstable was very helpful and…

Lee at Dunstable was very helpful and would definitely use again and 100% recommend

Fiona · 1 October 2026

★★★★★ 5/5

Google

John… we really appreciate your help today. You are amazing at your job and very knowledgeable. You were very helpful, funny and made things very easy for us to rent a unit. Great customer service overall and which I don’t normally see in the UK being an American. We appreciate you and we will be coming back 🙂 …

Elizabeth · 14 October 2025

★★★★★ 5/5

Trustpilot

Fatima is an absolute superstar!

Fatima is an absolute superstar! A friendly and approachable young lady with excellent customer service skills. She made the entire experience from start to finish, enjoyable to say the least. Very professional and the attention to detail was flawless. I initially entered feeling quite anxious due to my current situation, but she put me at ease immediately and helped advise me throughout the entire process. I could quite happily sit here and sing her praises all day long! Thank you again for all of your help Fatima, I appreciate you. I would definitely recommend Enfield Cinch Self Storage for anyone looking for a clean, organised and professional service. And if you're looking for great customer service, Fatima is definitely the lady to ask for! Thanks again for all your help today! Reem

Reem · 21 June 2023

★★★★★ 5/5

Trustpilot

So easy to deal with

So easy to deal with, Craig is a gem!! Thank you guys

Grace · 9 October 2026

★★★★★ 5/5

Trustpilot

Competitive Self Storage - in a Cinch!!!

Just moved to Cinch Southend from another storage facility. Jake was really helpful - answering all of my queries and showing me rooms. Mark & Jake were both really welcoming and the contract process was very easy to do. Prices really competitive & with the first 12 weeks at 50% off it really is quite a saving. Plus they offer so much flexibility on contracts too. Well worth enquiring :-)

Caroline · 15 February 2024

★★★★★ 5/5

Trustpilot

Storage at Chippenham

Amazing service from day one of enquires, to securing a unit then a second unit,of which turned out to be a lengthy period of storage.Andrew of Chippenham couldn’t have been more helpful going above and beyond with helpful advice and solutions to this very stressful time. I cannot thank him enough for his understanding and helpso Thank you Andrew, and Paul I would not hesitate to use Cinch storage again if needed.

Mrs · 27 December 2023

★★★★★ 5/5

Trustpilot

I have been a customer at cinch…

I have been a customer at cinch in Sidcup for a few years and the customer service there has been one of the main factors of staying. Scott has always gone above and beyond and been so great! It’s such a relief to know that they’re always there to help with any questions and to know your belongings are clean and safe.

N/A · 20 September 2026

★★★★★ 5/5

Trustpilot

Andriana Enfield

We have been storing here for over a year now our business has been growing and In need of bigger space which Andriana was able to provide at a good price, also needed 24hour access as im a DJ and do events. Andriana has been a pleasure to deal with there has been occasions where the gate stopped working and she came in at early hours to open up the store for us to put our stock back in. Would highly recommend anyone that’s looking for a storage facility for their business in Enfield area.

Jerome · 12 May 2023