Trusted Agent profile · Brentwood
★★★★★
1,887 reviews across 2 platforms
Unit C Hubert Road, Hubert Road, Brentwood, CM14 4JE
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Brentwood, at Unit C Hubert Road, is rated 4.9 out of 5 across 1,887 reviews on two platforms, including 250 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
Trustpilotvery helpful staff
This is my first experience of using a storage facility and Cinch Brighton is perfect for my needs - dry and very secureThe best part of it is definately the staff..Stuart and Jack really go all out to help and explain how things work - very friendly and professional !
5/5
TrustpilotThank you for the excellent service
Thank you for the excellent service! Everything was clean and as advertised. The staff were friendly, helpful, and provided knowledgeable advice. Looking forward to returning.
We're thrilled you had a great experience! Thanks for supporting local a business and taking the time to leave a review.
5/5
TrustpilotFrancis (Earlsfield branch)
Francis (Earlsfield branch) was incredible to deal with throughout and we are so glad he was on hand on many occasions. Thank you Francis!
We're thrilled you had a great experience! Thanks for supporting local a business and taking the time to leave a review.
5/5
TrustpilotExcellent, Quality, Competitively priced service!
Absolutely 100% recommend Cinch Storage in Chippenham.From day 1 they have been the most helpful, friendly, honest team. They have gone out of their way to assist us throughout, in particular Andrew, Chris & Josh. Cannot thank them enough for their help and support throughout our time with Cinch Storage....3 months turned into a year and their friendly supportive attitude never wavered. Very competitive price in their newly completed storage facility in Chippenham. No hesitation in recommending the service. Thankyou to all the team
5/5
TrustpilotGreat price
Great price, lovely service and really easy to use.
Thank you for the 5 stars! We’re so pleased we could make your storage journey simple and hassle-free.
5/5
TrustpilotOur removal firm recommended Cinch…
Our removal firm recommended Cinch Storage for the contents of my parents house, as their new house wasn't ready to move in to. Nigel was really friendly, professional and efficient. Everything was arranged over the phone/on line. They provided an excellent customer focused service. Highly recommend and will definitely use again if ever we need storage.
Hi Tracey,Thank you for taking the time to leave us a great 5* review.We do try to be as helpful as we can and make storage as hassle free as possible.Your feed back is much appreciated.Best wishesCinch Storage
5/5
TrustpilotGreat friendly service
Couldn't fault the service just received from Jason at Leighton buzzard cinch! First time visiting and securing a space, Jason was very professional and showed me the whole process, made me feel welcome and comfortable and answered all my queries. Thank you for making it such an easy and enjoyable experience
5/5
TrustpilotSuper professional, trustworthy company
Super professional, trustworthy company. Great customer service, easy to speak to and very flexible. I had arranged to store my stuff with them in Enfield and felt confident everything would work perfectly, but I ended up cancelling on the day of the move because my friend offered to keep my things for me instead. There was absolutely no issue with cancelling, they're even going to refund me the holding deposit! So I can't speak to the whole process from beginning to end, but everything I've seen so far indicates that they are a great company who take pride in providing a great service, and I would happily recommend them to friends and family. A relief after reading horrible reviews from other companies honestly.
1/5
TrustpilotHonest review (updated)
I was at Cinch Self Storage in Enfield for approximately two years, initially finding it accommodating to my needs. However, a promising start devolved into a series of challenges and disappointments, culminating in an unsatisfactory departure.Initially, the facility met my requirements adequately. Unfortunately, issues soon arose, most notably the dwindling parking space due to abandoned vans occupying precious spots for over a year. This, coupled with a perpetually broken shutter and damaged flooring near the entrance, posed safety hazards and hindered the ease of moving items. My experience was marred by a substantial decline in service quality and maintenance.The most frustrating aspect was the unexpected and frequent price hikes. Within a short span of six months, I encountered two price increases, causing a substantial rise in payments from an initially reasonable rate to an exorbitant sum, exceeding over £600 for two units.Upon bringing these concerns to the store manager, seeking resolution and hoping for a more positive experience, the response was dismissive. Our valid complaints were downplayed, with assertions that these issues were recent, despite evidence to the contrary.The process of vacating the units was met with further obstacles. Despite adhering to the stipulated two-week notice period for departure, we encountered resistance and were erroneously charged for an additional month, burdened with unjustified moving fees and insurance charges for the entire month on both units. Attempts to negotiate and reason with the management were met with delays and unfulfilled promises.While some staff members demonstrated friendliness and courtesy, the company's ethos appeared profit-driven, prioritizing financial gains over customer satisfaction and operational upkeep.In conclusion, my two-year tenure with Cinch Self Storage in Enfield culminated in a regrettable departure, marred by unexpected charges, unresolved issues, and unfulfilled promises. I caution potential clients against choosing Cinch, recommending established storage providers with a commitment to equitable treatment and customer satisfaction.Update: Me and my business partner were renting the units. If we were able to merge into one person maybe i would have also been on the account. Your false claims amuse me, send me proof of you providing us a quote matching the price we sent you over. We are still waiting for this quote today. False claims of verbally abusing staff couldn't be more untrue. On our exit we were charged more even when we were promised no additional charges, the very nice worker at the time had nothing but good words about us and we even helped her clean out our unit. Your lack of accountability and ability to resolve an issue clearly is an internal issue.
Hi Alex, Thank you for your review. I have followed up with our store team in relation to the points you have raised. While there are no records of you being an account holder, it appears that you were working alongside a tenant at the location. When issues were raised by the account holder, about ongoing works on-site, the Store Manager empathised was happy to cancel the price increase on the account. It was acknowledged that the shutter was damaged at some point under the tenancy, unfortunately, as a result of another customer, which was addressed immediately, despite it being on a Saturday evening. When the owner of the account, visited a local competitor, looking for a cheaper rate, the Store Manager agreed to the price match, in order to save them the inconvenience of having to re-locate. Even after the price matched price was agreed, the account owner ended up giving notice to vacate, which was even followed by a three-week credit for insurance on both units, again, in order to make up for any inconvenience experienced. The main account holder expressed his gratitude to the store team for working with him over the period he stored with us, which is always appreciated. However, after reviewing some of the messages you sent to the team, I would like to impress that we do not allow any sort of verbally abusive, inappropriate advances, or rude behaviour towards any of our team members. If there are any further questions or comments about the account, we're happy to speak to the account holder if he wishes to call the store and speak with a member of the team. Thank you again for your feedback. - The Cinch Self Storage Team
5/5
TrustpilotMy partners family store here
My partners family store here, the girls are very friendly and have been very helpful with the whole move in process. Prices are affordable and facility is clean and easy to get to thank you Andriana and Fatima from Enfield
Hi Mitch, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotAdrian at Brentwood has been wonderful…
Adrian at Brentwood has been wonderful helped me with my storage needs. Very understanding made the process stress free talented at what she does. Very quick at resolving any queries I had
Hi Ahmed,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotGreat customer service from the staff…
Great customer service from the staff onsite 🙏🙏🙏🙏
Thank you for choosing Cinch Self Storage! We’re thrilled to hear you were happy with the service and really appreciate your support.
5/5
TrustpilotVery professional!!!
Very professional from start to finish!!!
We're thrilled to receive your feedback! Providing a smooth, hassle-free storage experience is exactly what we aim for, and it's wonderful to know we delivered. Thank you for choosing Cinch Self Storage.
5/5
GoogleI would definitely recommend Cinch Self Storage at Brentwood, perfect location, very professional and supportive staff, very clean and either refurbished or new building, also very safe, don't forget to mention the easy access. Honestly can't go wrong with this one
5/5
TrustpilotGreat service and excellent facility
Fatima has been really helpful in sorting out a storage facility for us. Showed us the different options available and helped work out the best options for us. Brilliant service - all sorted very efficiently and with great charm.
Hi Fiona, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotCinch Chippenham…
Great experience using Cinch Chippenham - customer service second to none with Andrew and Paul running a very clean, safe and secure store - highly recommend
Thank you for taking the time to leave such a kind review. We’re so pleased you had a smooth experience from start to finish. Your feedback really means a lot to the team.
5/5
TrustpilotCame into the Southend facility and was…
Came into the Southend facility and was made to feel very welcomed by Mark and Jake. The whole process was really simple and stress free, and the knowledge they had was very impressive with all my questions answered straight away. The unit was very clean and professionally laid out and the prices are much better value than I thought. I wouldn’t hesitate to recommend the Southend branch and services of Mark and Jake. Thanks chaps
Hi Barry,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
Trustpilotamazing place
amazing place, good air conditioning 😁
Thanks for the fantastic review! We can't take credit for the weather, but we're glad our air con stepped up when it mattered most. Come back anytime for storage and a refreshing visit!
5/5
TrustpilotAmazing experience
Jason and Matthew in the Leighton Buzzard branch have been amazing from the get go. I had 3 weeks to move from the Netherlands back to the UK. They were efficient with getting the quote, they gave me a great deal as we are taking the unit for a year. On the day of move in they have been helpful guiding the movers, letting me sit in the office in the warm with a coffee while the movers unpack. Even with the uncertainty of needing another unit or a bigger unit. Super flexible and super friendly. If you need a storage unit in Leighton Buzzard this is the place. It is very secure and the response over email a phone is almost immediate. They made moving into the unit a breeze!
Hi Kayleigh,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotAndrew at Cinch Chippenham has been…
Andrew at Cinch Chippenham has been super helpful and assisted me with all my queries alleviating all anxieties I had during a stressful business premises moveHighly recommend this company Thank-you
Hi David,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleStaff are amazing, very helpful and polite, nothing is an inconvenience for them. John couldn't of been any more helpful than he was. If you live in Brentwood and need storage I would definitely recommend Cinch
5/5
TrustpilotI found my experience with Cinch a pleasure.
I found my experience with Cinch a pleasure. The facilities are very clean, and the staff were excellent very helpful.There were a few problems on the day we put our possessions in the facility but they were sorted fairly quickly.Would recommend them to family and friends. Well done Leighton Buzzard branch.
5/5
TrustpilotAaron was amazing!
It's all brand new, beautifully clean and secure storage facility. Aaron has been absolutely fantastic and incredibly helpful. The process from start to finish has been seamless.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleAmazing storage company, I've used constantly for over a year now, they offer the best rates and best customer service. I have used many other companies and this is by far the best. Andriana in Brentwood is amazing and Jake is fantastic! Thanks guys for always giving me the best service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
