Trusted Agent profile · Brentwood
★★★★★
1,100 reviews across 2 platforms
77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,100 reviews on two platforms, including 295 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotVery polite staff member visited to…
Very polite staff member visited to carry out house inspection. Both professional and curtious.
Hi CliveWe appreciate your feedback, and it was good to read that our member of staff who recently provided you with a rental valuation was both professional and courteous. Many thanks for the 5-star rating!Steven Bond - Managing Director Residential Lettings
5/5
GoogleFantastic staff - very welcoming and cannot do enough to help.
Many thanks for the 5 star award for our team based at Brentwood. I am really pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again the the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotVery lovely and polite and made me feel…
Very lovely and polite and made me feel at ease as i have bad anxiety.
Hi GraceI just wanted to say thanks for taking the time out to post your recent review. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleMaria & Aimee were incredibly helpful during the entire process
5/5
TrustpilotThe whole team did a great job
The whole team did a great job. Very well organised and used Top class contractors
Hi PhilThank you for your positive comments. I am pleased that our lettings team met your expectations and that the relevant contractors appointed did a good job.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery friendly and communication is…
Very friendly and communication is great, very responsive and helpful
5/5
TrustpilotCorrine Cullen has excellent customer…
Corrine Cullen has excellent customer service.
Thank you for your positive feedback regarding the level of customer service provided to you by Corrine Cullen, our Inventory Clerk. I know that she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
GoogleUp to date office young and enthusiastic staff, willing to help with all questions asked, look forward to seeing you.
Hi Lee Thankyou for taking the time to write a lovely review for our team at Brentwood. We're glad we could help and look forward to working with you again in the future.
5/5
GoogleI got really good service selling my parents house, happy to recommendPositiveResponsiveness, Quality, Professionalism, Value
Hi David, Many thanks for the 5 star review for our office in Brentwood. With many years of experience, the team are committed to providing the best possible customer care and will really appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
4/5
TrustpilotVery good and professional service.
Very good and professional serviceBy Jessica Reed a very caring person, thank you.
Hi ColinWe really appreciate you taking the time to post your recent review. I am pleased that you found the approach of our lettings team professional. We always strive to provide the best level of service to each and every one of our customers.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional and friendly at the same…
Professional and friendly at the same time. Very thorough and fast response.
Hi JanaI am pleased that you found the approach of our staff both friendly and professional and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlways great service
Always great service, helpful, knowledgable and quick responses. Would thoroughly recommend
Hi GemmaThank you so much for finding some time to post your recent review. I was pleased to read that you appeared to receive a consistently good level of service from our lettings team. It is great that you also find them helpful and knowledgeable. We really appreciate the fact that you would have no hesitation in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery helpful company, very professional
Hi Paul, Many thanks for your 5 star review and kind comments for our Brentwood team. The team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotPrompt support
Prompt support, helpful advice when it was most needed. Thanks!
HiMany thanks for posting your review. It is good to read that you were happy with the service provided to you. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received
HI PaulMany thanks for your feedback. I was pleased to read that you were happy with the service provided to you by our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Happy with service and staff, better than previous experiences with other agents
Hi RobertMany thanks for taking the time to post your review. I am pleased that you were happy with the level of service provided by our staff and that the overall experience when dealing with us was more positive than previous dealings with other agents.We are also very grateful for your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotExcellent service
Excellent service. Found tenants almost immediately. Very thorough and professional,
Hi DebraI was pleased to read that we managed to find suitable tenants for you very quickly and that you found our service both thorough and professional. We are all very grateful for your 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThanks to beresfords my house was sold within 8 days of marketing staff are fantastic
Hi Karen Thank you for taking the time to leave such a great review for our Brentwood office. The team are dedicated to providing the best possible customer service during these unprecedented times, and will do everything within their power to ensure your transaction is as stress-free as possible. They will very much appreciate your 5 star award and kind comments. Alison Horsley, Customer Services Manager.
5/5
TrustpilotHelpful
Helpful, understanding caring.
We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotBeresfords
Beresfords, Brentwood.... Very Very good. Great communication at all times with the leading estate agents. WOULD USE AGAIN!
Dear Dan, Many thanks for the 5 star review. With many years of experience, the team at our Brentwood office will do all possible to ensure a transaction goes through smoothly, keeping all parties updated throughout the process. They will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful, have just rented a house though Beresfords.The whole process very was very smooth, friendly and helpful staff!Would definitely recommend this company.
5/5
GoogleRating only, no written review.
Hi Elizabeth I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Brentwood. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotVery pleasant
Very pleasant, knowledgable and professional staff who keep on top of matters and push things along effectively. The valuation was more accurate than other agents.
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