Trusted Agent profile · Brentwood
★★★★★
1,080 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleFantastic! And quick to sort out a query of mine!
Hi Osama, Many thanks for the 5 star award and positive comments for our Brentwood team! It is pleasing to hear you were impressed with the level of service received as the team work really hard to provide the best possible customer care. We look forward to to assisting you again in the future. Alison horsley, Customer Service Manager
5/5
GoogleWe recently sold a property through Beresfords and were very pleased with their professional and very caring help throughout the whole procedure.PositiveResponsiveness, Quality, Professionalism, Value
Hi Christine, Thank you very much for the 5 star review for the team at our Brentwood office. With many years of experience, the team will do all possible to ensure your transaction goes through smoothly, guiding and supporting every step of the way. They will very much appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotIt was so amazing because they always…
It was so amazing because they always get in touch by sending different apartment
Hi MichaelMany thanks for your positive feedback. I am pleased that we updated you on a regular basis with properties that were considered suitable.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotGood service overall!
Brentwood team- Good service overall!
Hi FKThank you very much for leaving your review. It is great to see you have been happy overall with the service provided to you by our team in Brentwood.Steven BondManaging Director - Residential Lettings
5/5
GoogleI will make this short and sweet (just like me) Sold my house in an hour Goodnight
Hi Mark, Many thanks for the 5 star review for the team at our Shenfield office. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
4/5
TrustpilotOverall good people but the process…
Overall good people but the process itself is very intrusive and seems unnecessary.
Hi PeterThank you for taking the time to post your recent review. I am not sure what specifically you refer to when mentioning 'the process'. I would be keen if you could email me directly with a little bit more information and why you feel it was intrusive and unnecessary. As a business we are always trying to improve the customer experience and the process in general, so it would be really useful to receive a little more feedback. To these ends I look forward to hearing back from you in due course.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe company was helpful and really nice…
The company was helpful and really nice and staff members were absolutely amazing
Hi EyitayoI am pleased that you were impressed with the approach of our staff during your recent transaction. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGuys they’re really helpful
Guys they’re really helpful. Respond very quickly. Wonderful services.
Hi Diego,Many thanks for providing your feedback. I was pleased to read that you found the approach of our team helpful and that they responded rapidly to any queries that were raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleFast. Efficient. Professional. Buyers lined up. Would recommend
Hi Jason, Many thanks for the 5 star award for the team at our Brentwood office. The team will do all possible to generate maximum interest in order to achieve the best possible asking price for our sellers. I am pleased you were impressed with the service received and thank you for the recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
4/5
TrustpilotGood, responsive service
Kept me informed at all stages and accepted my suggestions.
Hi Ken,Many thanks for leaving your feedback. I am glad your experience with us has been a positive one and that you were kept informed of progress throughout. We are all very grateful for your 4-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleFantastic performance no issues best estate agents in Brentwood
Hi Vijay, Many thanks for the 5 star award and positive comments for the team based at our Brentwood office. The team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotVery great people everything is…
Very great people everything is explained in details so you can understand everything verg quick work they are the best!
Hi NataliaJust a quick response to thank you for your positive feedback and 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery happy with the service provided by Beresfords. I must say that Carl did absolute wonders for securing our house. Would highly recommend them.
Hi Stuart, Many thanks for the great review for the team at our Brentwood office, and in particular Carl, our Area Director. With many years of experience, your transaction will have been in very safe hands during these challenging times. The team will very much appreciate your 5 star award and kind comments, and look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager
5/5
Trustpilotvery thorough when dealing with my…
very thorough when dealing with my tenancy as a landlord and kept me up to date with progress
Hi SajiveThanks for posting your recent review. I was pleased to read that you found the approach of our lettings team thorough throughout and that they kept you updated from start to finish. We are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotReally friendly and pleasant service…
Really friendly and pleasant service from all involved would recommend 100%
Hi JoshThanks for your comments. I am pleased that you were impressed with the service provided to you recently by our local lettings team and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally nice people and helpful nice…
Really nice people and helpful nice teamwork
Hi Cristiano,Many thanks for taking the time to post your review. It is great to read that your experience in working with Beresfords has been a positive one and we all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
GoogleWorst agency ever. Do not work with these people.
Hi Keziban, It is disappointing to see your comments and 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information on a.horsley@beresfords.co.uk and I will be happy to investigate accordingly. Alison Horsley, Customer Services Manager
5/5
Trustpilotprompt and informative.
prompt and informative.I was notified of any changes to rental situation. Tenants found quicklyResponded to questions within a day
Hi GemmaWe all really appreciate your positive feedback following your recent dealings with us and I am pleased that we were able to find suitable tenants for you very quickly.Steven BondManaging Director - Residential Lettings
5/5
GoogleExcellent service from Beresfords Estate Agents, Stuart Walker especially, who was friendly, helpful, and professional. Never having used Beresfords before, I wouldn't hesitate to use them again.
Hi Alexie, Many thanks for the positive feedback and 5 star award. Stuart and his team at our Brentwood office are committed to delivering the best possible customer care and will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotGood personalised service
Good personalised service, attention to detail and very pleasant people to do business with. We would recommend them.
Hi MikeHaving read the contents of your recent review I just wanted to thank you personally for your kind words. I believe you dealt with our lettings team at Colchester and it is great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFirst impression matters, very reliable staffs. I appreciate the commitment the staffs put in when I had issues with the house locks.
First impression matters. Very prompt in response to house issues.
Hi VickJust wanted to reply personally to say thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresford’s Witham a super team
Very friendly, accommodating, reliable and super quick. They couldn’t have done more…highly recommend
Hi Andy & ClareThank you very much for taking the time to leave your review. I was pleased to read that you find our staff friendly and reliable and it's great that you would recommend us to others. We all very much appreciate your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
Google5 stars for Ryan. Polite and friendly.
Hi Lisa Thank you for leaving your positive review and 5-star rating. We are all very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotVery helpful and always someone there…
Very helpful and always someone there to answer any questions.
Hi IanMany thanks for providing your feedback. I am pleased that you found our local lettings team helpful and able to answer your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Brentwood won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.
