Trusted Agent profile · Brentwood
★★★★★
1,080 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotCourtesy call
Lauren took the time to make a courtesy call to check everything was going well with the tenancy. She is always pleasant and has a great deal of knowledge and practical experience of dealing with landlords and tenants. She comes up with good ideas to solve any issues you may have.
5/5
GoogleRequested a valuation for probate purposes, this was done promptly and efficiently. All staff we dealt with were pleasant and friendly, I would not hesitate to use Beresfords again.
Hi Ali, Many thanks for the 5 star review for the team at our Brentwood office. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleI was very impressed with Ryan today during our house inspection. He was friendly and very thorough in his job!
Hi Mike, We appreciate you providing your feedback following your recent dealings with Ryan who works in our local lettings department. I am pleased that you found his approach both friendly and thorough. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotI found Beresfords very professional in…
I found Beresfords very professional in finding me the perfect renter for my new build home.I would totally recommend them and their expert staff.
Hi Eileen,Thanks for your positive feedback, having dealt recently with your local lettings team. I am pleased that you found their approach professional throughout and it is great that you would recommend Beresfords to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic service from the Beresfords…
Fantastic service from the Beresfords team.
Hi ScottThanks for taking time out to post your review. It is great that you have been happy with the service provided to you and we all appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleA good letting agent, Adam , Alex and Aimee were very professional. This will be the second time we have let with them.
5/5
TrustpilotTessa
Tessa, Dominique and the rest of the staff made the experience of letting my house easy. Would highly recommend them.
Hi DavidMany thanks for your positive feedback following your recent dealings with our lettings department at Colchester. We are very appreciative of your 5-star rating and that you would not hesitate in recommending our services to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPerfect service from Charlie
Hi BoladeWe very much appreciate your feedback and I am pleased that you were impressed with the service provided to you by Charlie in our lettings department.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotOutstanding!
Outstanding service by Beresfords to simplify the rental of my property!
Hi OJ,I was pleased to read that our local lettings team exceeded your expectations and made the process simple from start to finish. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames and Chris
Great professional service and very helpful with all and every question. Fast responses.
Hi ConorMany thanks for taking the time to provide us with your feedback. I am pleased that you found the approach of our local lettings team both helpful and professional. Everyone at our end is very grateful for your comments and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotNew Tenants
Timely contact. Useful updates. Honesty. Polite. Worry free change over of tenants.
Thank you so much for providing us with your feedback. I am pleased that everything proceeded successfully for you and regular updates were provided by our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI am happy with how company handles…
I am happy with how company handles their work.
5/5
GoogleWe experienced an excellent and very professional service from the sales team, especially from Stuart who kept us fully informed and was a pleasure to deal with.
Hi Deborah, Many thanks for the 5 star review for the team at our Brentwood office, and in particular Stuart, our Branch Manager. Stuart and his team have many years of experience and would have been best placed to progress your transaction through as smoothly as possible, keeping you regularly updated. Thank you for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleI find Ryan very professional, as well as very kind, considerate and polite. Definitely 5 stars 😊 …
Hi Mershid, Thanks for providing your feedback following your recent dealings with our lettings department in Brentwood, especially Ryan. I am pleased that you found their approach considerate, polite and professional and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotWitham Branch
Danny at Witham branch has been great help quick easy service and everything explained in detail to me aswell would recommend to all Thanks again
Hi LukeJust a brief response to your review. I was pleased to read that Danny explained everything to you and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleExcellent service from Vanessa who combines efficiency with a delightful manner!
Hi Roy, Many thanks for posting your positive review. I know that Vanessa in our Property Maintenance department will be very grateful for your kind words and 5-star service. Steven Bond Managing Director - Residential Lettings
5/5
GoogleGreat Service, everything went smoothly at what can be a stressful time. Hannah Grant managed my move and really made the process enjoyable.
Hi Luke Many thanks for posting your review. I am pleased that you have been happy with the service provided to you, and in particular the smooth handling of your move by Hannah. I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating. Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotGood service
Karen puts in long hours, but always trys her best to get back to me the same day.
Hi WareingMany thanks for your recent feedback and 5-star rating. I know Karen will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotOn point communication
On point communication , care for the tenants
Hi Ken,Many thanks for providing your feedback. I am pleased that our local lettings team remained in contact effectively on a consistent basis throughout your recent transaction. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotProfessional and efficient service
Professional and efficient service. Would use them againHighly recommend
Hi Sibel,Thank you so much for taking time out to provide your feedback. I am pleased that our staff continue to deliver a professional and efficient service. It's great that you would continue to use us in the future and recommend your local lettings team to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. Took all the stresses of moving away. Abby in particular was easy to deal with and always in hand to answer questions
Hi LDThanks so much for posting your review. It was great to read your positive feedback. I am pleased that you were impressed and I know Abby will be especially grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleAll staff were very friendly and helpful. Any issues were resolved quickly and customer service very good.
Hi Ayesha, Many thanks for the 5 star review for the team at our Brentwood office. It is pleasing to hear you were impressed with the level of service extended to you as our teams work hard to provide the best possible customer care. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotGreat service
Thanks for viewing today, gabby was very helpful and professional, thanks
Hi Bilal,Thank you for taking the time to leave your review. It is great to hear that you have been happy with the service provided to you by Gabby and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery pleased with Beresfords always…
Very pleased with Beresfords always very helpful and very professional when ever i have contacted them regarding my rented property i would highly recommend to use them.
Hi PaulI just wanted to reply personally to your recent review. Many thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Brentwood won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.
