Trusted Agent profile Β· Brentwood

Beresfords at Brentwood reviews

β˜…β˜…β˜…β˜…β˜… Excellent

1,080 reviews across 2 platforms

77 - 79 High Street, Brentwood, CM14 4RR

Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.

Google logo

4.8 / 5

346

Reviews on Google

This office

Trustpilot logo

734

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Brentwood office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very helpful

Nothing seems to be a problem with the people who I have been dealing with,to do with our tenancy agreement. Always done what they said they would do. Thanks for making it easy for us.

Colin Β· 31 March 2022

Agent replied Β· 30 September 2023

Hi ColinThank you for posting your recent review and I was pleased to read your positive comments. Sometimes the process involved in renting a property can prove complicated, but I am pleased that on this occasion our staff made everything that much easier. We all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings

4/5

Trustpilot

It was a great experience

It was a great experience. Very friendly and great to communicate with. Patient with their clients and most important to me,they didn't give me the run around.

Dayo Β· 10 February 2023

Agent replied Β· 6 July 2023

Hi DayoHaving dealt with us recently I was pleased to read your positive comments. It is great that you found the approach of our staff friendly and that they were easy to communicate with. Steven BondManaging Director - Residential Lettings

5/5

Google

It was the quickest service I ever had. Thank you very much:)

Renata Β· 29 February 2024

Agent replied Β· 27 August 2024

Hi Renata Thank you for taking time out to post your review. It is great to hear that you have been impressed with the service provided to you by our lettings team in Brentwood. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Easy to deal with helpful did a good…

Easy to deal with helpful did a good job. Use them for multiple properties never had a problem 😊

Hornchurch Β· 13 September 2023

Agent replied Β· 30 September 2023

Thanks for providing your feedback. I am pleased that our local lettings department have met your expectations when dealing a number of your properties. I know they will be very grateful for your kind feedback.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Professional approach

Great coordination with the team and excellent professionalism.

Sunil Β· 10 May 2024

Agent replied Β· 24 August 2024

Hi SunilThank you very much for your 5-star rating. I am pleased that you were impressed with the levels of communication and general professionalism of our lettings team throughout the process.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very helpful and friendly staff

Very helpful and friendly staff! Always trying there best to help as much as they can!

Mike Β· 10 November 2023

Agent replied Β· 31 December 2023

Hi MikeWe appreciate you taking the time to provide us with your feedback. I am pleased that you found the approach of our lettings team both helpful and friendly.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Amazing experience!

Amazing experience with Gabby she was so friendly and helpful and made my day. Thank you!

Max Β· 25 October 2023

Agent replied Β· 31 December 2023

Hi MaxWe really appreciate your feedback and I am pleased that Gabby provided an amazing service throughout your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I picked up the keys for a new buy to…

I picked up the keys for a new buy to let apartment on Friday, met Adam on Saturday and by Monday morning it was rented out to a top class tenant! Outstanding work!

Nick Β· 28 February 2022

Agent replied Β· 30 September 2023

Hi NickThanks for your positive feedback. I am pleased that our lettings team in Brentwood managed to find you high quality tenants within a very short space of time. They always try to source the most suitable people for each and every property we market for let, but it was good that on this occasion not only were they able to do this, but did so within 24 hours of your apartment being released into the market for rent. I know they will all be very grateful for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Excellent service from start to finish. Very thorough. Excellent communication Highly recommended x

Garry Β· 25 December 2023

Agent replied Β· 27 August 2024

Hi Garry, Many thanks for the fantastic review for our Brentwood office. I am pleased you were impressed with the level of service received as the team pride themselves on the quality of their customer care. Thank you for the 5 star award and recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Karen at Beresford Lettings had been…

Karen at Beresford Lettings had been very helpful to review our property also very professional in her approach.A pleasure to work with the team at Beresford that can meet the client’s requirements.

Jay Β· 7 April 2022

Agent replied Β· 6 July 2023

Hi JayThank you for taking the time to leave your review. I was pleased to read your positive comments regarding Karen and the rest of our lettings team at Upminster. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

We have had to find temporary…

We have had to find temporary accommodation while Insurance claim ongoing, team at Berefords Billericay have been extremely helpful arranging and during this stressful period

Doug Β· 18 January 2023

Agent replied Β· 30 September 2023

Hi DougWe really appreciate you taking the time to post your feedback following your recent dealings with our lettings department in Billericay. It was great to read that our staff have been helpful in dealing with you whilst you try to source temporary accommodation due to an ongoing insurance claim. I know they will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Good Service.

Clear in explaining things. Use to respond fast for any queries.

Sreenath Β· 29 January 2024

Agent replied Β· 24 August 2024

Hi Sreenath,Thanks for taking time out to provide us with your feedback following your recent dealings with our local lettings department. I am pleased that everything was explained clearly to you throughout the process and that my team responded promptly to any queries that you raised.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service always thanks a ton

Raheel Β· 9 May 2024

Agent replied Β· 24 August 2024

Hi RaheelThanks for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

Found the whole experience with Beresfords a very good one. Sarah who came and did the check out was very friendly and professional. It was all so efficient. I would definitely recommend them.

Joanne Β· 28 January 2022

Agent replied Β· 30 September 2023

Hi JoanneI am pleased that your experience of dealing with us was very positive and it is great that you would not hesitate in recommending us to others, many thanks.Steven BondManaging Director - Residential Lettings

5/5

Google

I have previously used Beresfords in Brentwood and did so this time as I have always found them to be very honest and helpful. I would not hesitate to recommend them if you are selling or buying property.PositiveResponsiveness, Quality, Professionalism

MICHELLE Β· 28 August 2020

Agent replied Β· 28 May 2023

Hi Michelle, Many thanks for the 5 star award and positive comments for the team based at our office in Brentwood. With many years of experience between them, the guys are committed to providing the best possible customer care and will do everything within their power to ensure a transaction goes through smoothly. Thank you for the recommendation, it is very much appreciated. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Transparent, professional, thoughtful, caring

Transparent, professional, thoughtful, caring. Such a great experience with Paul Tuck. Many thanks

Keiron Β· 8 December 2023

Agent replied Β· 31 December 2023

Hi Keiron,Thanks so much for taking time out to provide your feedback. I am pleased you found the approach of our lettings team in Billericay transparent and professional throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good level of communication

Good level of communication. Friendly and helpful people working hard for you.

Belle Β· 29 December 2023

Agent replied Β· 24 August 2024

Hi Belle,We appreciate you taking time out to provide your review. I was pleased to read that our local lettings team remained in regular contact with you throughout your recent transaction and adopted a friendly and helpful approach. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

Process of checks were quick and staff really helpful

Paul Β· 29 February 2024

Agent replied Β· 27 August 2024

Hi Paul, Many thanks for taking the time to post your positive review. It is pleasing to read that you have found the lettings team in Brentwood to be helpful and that the service provided to you has been quick and efficient. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Have been with beresfords lettings for…

Have been with beresfords lettings for many years and have always found the services you receive from them to be excellent and would recommend them to anyone looking to rent a property.

Edward Β· 1 March 2022

Agent replied Β· 30 September 2023

Hi EdwardThanks so much for taking time out to post your recent review. It is great that you have been working with us now for many years and have been happy throughout with the service provided by our lettings team. We are all very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings

5/5

Google

Kind and friendly staff. Organized and responsive to issues. Had a great experience in dealing with issues. Thanks a Lot for your wonderful job.

Sabarinath Β· 28 January 2023

Agent replied Β· 28 May 2023

Hi Sabarinath, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Brentwood. Steven Bond Managing Director, Residential Lettings

5/5

Google

Very polite and informative.

Andy Β· 29 May 2024

Agent replied Β· 27 August 2024

Hi Andy, Thank you for taking the time post your 5 star review and kind comments for the team at our Brentwood office. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Courtesy call

Lauren took the time to make a courtesy call to check everything was going well with the tenancy. She is always pleasant and has a great deal of knowledge and practical experience of dealing with landlords and tenants. She comes up with good ideas to solve any issues you may have.

Debbie Β· 31 May 2023

5/5

Google

Requested a valuation for probate purposes, this was done promptly and efficiently. All staff we dealt with were pleasant and friendly, I would not hesitate to use Beresfords again.

Ali Β· 28 May 2022

Agent replied Β· 28 May 2023

Hi Ali, Many thanks for the 5 star review for the team at our Brentwood office. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

I was very impressed with Ryan today during our house inspection. He was friendly and very thorough in his job!

Mike Β· 28 April 2023

Agent replied Β· 28 May 2023

Hi Mike, We appreciate you providing your feedback following your recent dealings with Ryan who works in our local lettings department. I am pleased that you found his approach both friendly and thorough. Steven Bond Managing Director - Residential Lettings

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Questions about Beresfords at Brentwood

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Brentwood won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.

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