Beresfords at Brentwood reviews

Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Aaron,Thanks for taking the time to provide your feedback. I was pleased to read within your comments that both Eleanor and Adam had assisted you recently throughout your lettings journey and been patience, friendly and effective. It is great that you would not hesitate in recommending them to others and I know they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings

Hi Sanjay,I am naturally concerned and disappointed to see the 2 star review and comments you recently left for our Colchester team, and in particular Alex. The team all work really hard to ensure they are providing the best possible customer service and did not have the opportunity to respond to you as you emailed Alex directly. Alex has been covering other offices and would not have been best placed to advise. I understand Darren responded from hospital, making you aware that Alex was not available and asked you to call the office directly. Please be reassured the team will remain in touch with you regarding the progression of your purchase, but should you have any further questions in the meantime, please contact the office directly via telephone or email.Alison Horsley, Customer Services Manager

HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

HiThanks for uploading your feedback. I’m pleased that you use our ‘fully managed’ service and feel confident that you are in safe hands. We very much appreciate the business which you continue to provide to us and it’s great that you would recommend us to others. We hope that we can continue to be of assistance for many years to come!Steven Bond - Managing Director Residential Lettings

Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JanetThanks so much for posting your recent review. It is great that you have been a client of ours now for many years and that you feel our lettings team always go the extra mile to deliver positive results on your behalf. I am also glad that they instil confidence in you. I know they will all be very grateful for your positive feedback and 5-star rating. We all very much appreciate the business that you have provided to us over so many years, and certainly never take it for granted.Steven BondManaging Director - Residential Lettings

HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings

Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings

I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings

Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi ClaireMany thanks for your recent review and the feedback contained within it. I was pleased to read that you have been happy with the managed service provided by our lettings team and find their approach friendly, helpful and efficient. We all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Nick,Many thanks for leaving your review. It is pleasing to read that you were happy with the service provided to you by Adam and the rest of our lettings team at Brentwood. I know they will all be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi NikkiMany thanks for providing your feedback. I was pleased to read that you have found the approach of our lettings team in Billericay both efficient and professional and that our ongoing management service has met your expectations. I know that Lauren and the rest of her team will be very grateful for your kind words and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi RobI was pleased to read that you chose Beresfords Upminster as your approved letting agent and that since dealing with us you have found them professional throughout. Rest assured, we very much appreciate your business and will do all we can to ensure you secure the best possible returns from your rental investment.Steven BondManaging Director - Residential Lettings