Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAn excellent customer service experience
I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.
Yk · 6 August 2022
Agent replied · 6 July 2023
Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Googlehelpful and efficient
Susan · 26 March 2025
Agent replied · 22 January 2025
Hi Susan,
Many thanks for the 5 star award for our Brentwood office. I am pleased to hear your experience with the team was positive and appreciate you sharing your thoughts. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Sally · 6 September 2024
Agent replied · 29 October 2024
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Zita · 27 September 2023
Agent replied · 30 September 2023
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery disappointed with their customer…
Very disappointed with their customer service.
Darren · 20 January 2026
★★★★★ 5/5
TrustpilotGreat experience and communication
Great experience and communication. They were very helpful the entire process.
Diego · 5 December 2024
Agent replied · 26 December 2024
Hi DiegoThank you for taking the time to post your review. It's great that you found our team to be helpful and that communication was good throughout your dealings with us. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent customer service by…
Excellent customer service by every member of the team within the company. Always keep me informed of every interactions and take care of my letting.Thank youAbeydin
Abeydin · 23 March 2024
Agent replied · 24 August 2024
Hi AbeydinThanks for taking time out to provide us with your feedback. So pleased that you were impressed with the level of customer service provided by our local lettings team and that they kept you informed throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery poor communication and offers…
Very poor communication, no calls returned for 2 days and offers being held back to vendors due to lack of staff. We viewed a property with an agent who could not answer any questions . Very disappointed !!! I will certainly not be selling through these guys .
Jenny · 9 June 2022
Agent replied · 6 July 2023
Hi Jenny,Having read your recent review I am naturally concerned and disappointed with the comments made within. Unfortunately, I am unable to locate a record for you on our own internal database and I am unsure when we dealt with you as a client and in what respect? Please feel free to contact our Customer Services Manager, Alison Horsley, with more information on a.horsley@beresfords.co.uk and she will be happy to investigate accordingly.
★★★★★ 5/5
TrustpilotRoss responded to emails promptly &…
Ross responded to emails promptly & kept me informed of progress
Paul · 3 December 2024
Agent replied · 26 December 2024
Hi PaulThanks for finding some time to provide your feedback. I am pleased that during your recent negotiations linked to a tenancy renewal you found Ross efficient.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotFalse advertising in zoopla price lower than they would accept
False advertising in zoopla they add a price of 350k and once you start negotiating the price they say they only would accept offers close to 400k.
Matheus · 25 February 2024
Agent replied · 24 August 2024
Hi Matheus,It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I am also not sure which property you are referring to so cannot check the selling price nor the full history on file. For reference, if the property has a guide price, it will only show one amount on the main property display on the portals. Both figures will subsequently be shown in full details. Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate further.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBeresfords were approachable and…
Beresfords were approachable and communicative at all times, and were excellent to deal with as the tenant of a property they managed. I am pleased to have had them representing my landlord, and I recommend them highly.
Kevin · 27 June 2023
Agent replied · 6 July 2023
Hi Kevin,Many thanks for taking the time to leave your review. It was pleasing to read your positive comments and that you are happy to have us representing your landlord and tenancy. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Beresfords are trusted and reliable and were fast to make me aware when the property was re-made available for me and my friend to make the offer. They were friendly and helpful to deal with in person and were able to answer any questions in detail. Thanks again!
Cameron · 23 May 2022
Agent replied · 6 July 2023
Hi CameronThanks for your recent review. I was pleased to read your positive comments regarding the service provided to you by our lettings team. I know the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren from the Upminster was very…
Lauren from the Upminster branch was very helpful as always.
Simon · 10 December 2024
Agent replied · 26 December 2024
Hi SimonWe very much appreciate you finding the time to provide us with your feedback. I am pleased that you find Lauren helpful on a consistent basis. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good service and very prompt.
Atul · 14 January 2026
★★★★★ 5/5
TrustpilotRecommend
Extremely helpful in guiding us. Alice, thank you for being so informative and lovely!
AH · 8 October 2024
Agent replied · 29 October 2024
Thank you for posting your review. Alice will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional service
Very professional service. Excellent communications. Courteous and attentive. Quick to respond and follow up.
Sue · 7 October 2024
Agent replied · 29 October 2024
Hi SueThank you for posting your review.It is pleasing to read that you have found us to be professional and quick to respond to any queries you may have had. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and constructive response
Polite and constructive response. Dealing with negotiation to landlord.
Edita · 17 December 2024
Agent replied · 26 December 2024
Hi EditaThanks for the feedback. I am pleased that you found the approach of our lettings team both polite and professional and that your renewal negotiations were handled in a constructive manner by our staff.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Smooth Process
The process of letting the property was very smooth and agents made sure we are in the loop with everything. Would definitely recommend to others.
Marta · 19 March 2024
Agent replied · 24 August 2024
Hi Marta,Thanks for your feedback. I am pleased that you found the application process was smooth and that our personnel kept you updated throughout. I know our staff will be very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery impressed. Honest and useful advice for buying/selling/legal/finance - everything relevant. Flexible with appointments, fast responses and someone is always available to help. We knew and trusted what was happening with them at all times.
Only dealt with the Brentwood office, with Stuart, Rob and Saffron most.
Jimmy · 28 May 2022
Agent replied · 28 May 2023
Hi Jimmy,
Many thanks for the great review for the team at our office in Brentwood. Your transaction would have been in very safe hands as the team provide the best possible customer service. From the first point of contact through to exchange and completion, they will keep you updated every step of the way, ensuring they are always on hand. Your 5-star award is much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBeresford's Gidea Park.
I have nothing but praise for Beresford's Gidea Park. A fantastic service. Amazing photos and write up of my property - can't rate Robert highly enough. All the agents I've spoken to there, are all extremely helpful and are 100% on the ball. I am super happy with the outstanding service I've received. Thank you.
Guest · 27 October 2020
Agent replied · 30 September 2023
Many thanks for the 5 star award for the team at our office in Gidea Park, and in particular our Branch Manager Robert. With many years of experience between them, your transaction will have been in very capable hands. The team are dedicated to providing the best possible customer service, from the first point of contact through to exchange and completion. They will very much appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
MRS · 26 September 2024
Agent replied · 29 October 2024
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service indeed
Great service indeed. The process was so fast and smooth!
Evi · 30 October 2024
Agent replied · 26 December 2024
Hi EviThanks for the feedback and I am so pleased that you found the process easy and were impressed with the service overall.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI had called Sarah regarding an issue with our hob. Sarah contacted to landlord and hob specialists to arrange for a replacement. She updated any progress on time and was readily available on email or phone. My interaction was very professional. Thanks.
Arvind · 30 September 2022
Agent replied · 28 May 2023
Hi Arvind
Thank you for posting your recent review regarding Sarah our Property Manager. I am pleased that she responded swiftly to resolve your issue with your hobb. I know she will be grateful for your kind words.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Ian · 25 August 2024
Agent replied · 29 October 2024
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
