Trusted Agent profile · Brentwood
★★★★★
1,080 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot6 month house check
Lovely lady, very efficient, and a lovely personality 5 stars
Hi JacquieThanks for your recent feedback. I am pleased that your recent experience of dealing with us has been positive and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotvery good service
very good service, all stuff very helpful.
Hi JolantaI am pleased that you were impressed with the service provided to you during your recent dealings with us and that all staff that you came into contact with were helpful.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI had a pleasant experience dealing…
I had a pleasant experience dealing with Beresfords who advertised my property for a new tenant. Cameron, the agent who was dealing with me, was professional, friendly and kept me up-to-date throughout the whole process. He was efficient and successfully found me a new tenant!
Hi AmanThanks for your recent feedback. I was pleased to read your comments regarding Cameron and that you found him professional and friendly. It is great that we have found a new tenant for you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey all great they helped me a lot…
They all great they helped me a lot with the property they the best estate agents i ever had.
Hi MiriThanks so much for taking time out to provide us with your positive feedback following your recent dealings with our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery pleased with the service and communication I have received to date from the whole lettings team, especially Maria. I am new to being a landlord and appreciate the clear and informative information I have received. Thank you!
5/5
GoogleWe have recently exchanged on a property that the Brentwood office of Beresfords has listed. The experience throughout this process was very good. Carl and Stuart from the office were very professional, extremely responsive and all round a pleasure to deal with. Would not hesitate to recommend them in the future.PositiveResponsiveness, Quality, Professionalism
Hi Sam, Many thanks for the 5 star award for our Brentwood office, and in particular Carl and Stuart. With many years of experience between them, they are focused on delivering the best possible customer service, from the first point of contact through to exchange and completion. They will very much appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
4/5
TrustpilotI had a difficult tenant which…
I had a difficult tenant which Beresfords helped me with through to obtaining vacant possession and then letting the property again. Particular thanks goes to Eleanor Scott for her help.
Hi Nigel,I just wanted to reply personally to thank you for taking time out to provide us with your feedback. Pleased to hear that Eleanor assisted you effectively with a difficult situation and it is great that we have managed to re-let your property again.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHave had a brilliant experience with…
Have had a brilliant experience with Beresford in the last 5 years, nothing was too difficult for Lauren Johnson Marla and Karen Elliott‑Weare, Lettings Manager to resolve. 5 star customer service.
Hi ElohoMany thanks for your recent feedback. It was great to read that we have been working with you successfully for the last five years and I am pleased that our lettings team based in Upminster continue to deliver for you at the level required. I know they will be very grateful for your positive feedback, as we all are for your 5-star rating.Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotThis RECENT experience gets a 5 star…
This RECENT experience gets a 5 star from me because I happened to get the help of 'James' who quickly resolved my query in a polite and responsible fashion.
Hi W R,This is just a brief response to thank you for taking time out to provide us with your feedback. I am pleased James resolved your recent query in a polite and responsible fashion. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHad a viewing with Rylie, great communication and always there to answer a few questions when needed!
Hi Isra Many thanks for your positive review. I am pleased that Rylie in our Brentwood office was able to assist you efficiently and answer all your questions. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotHorrified to see Beresfords are doing…
Horrified to see Beresfords are doing the governments bidding in this immigration hostile environment by offering to undertake immigration status checks on behalf of their landlords. A disgraceful, shameless company. Smacks of 1930s Germany. I received a leaflet from them today through the post. Is this the kind of company you want to do business with?
I have just been alerted to the review you posted on Trustpilot back in February as this is not a site we currently subscribe to. I felt it appropriate to respond to your comments as it's actually a legal requirement that letting agents who manages a property on a landlords behalf undertake right to rent checks on any tenants arriving from overseas. If a landlord does not use an agent then they will have to undertake this task themselves. Anyone not following the process will be breaking the law and can be prosecuted. Naturally as a professional agent we follow all appropriate guidelines. Here's the link to the relevant section on the Governments website should you require more information. https://www.gov.uk/check-tenant-right-to-rent-documentsSteven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Agents
Joe had been so helpful from start to finish, always on hand to help with any questions. When he wasn’t available or in the office he would always return our calls as soon as possible. Great service and very efficient! Thanks so much
Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlways professional and efficient
Always professional and efficient. Thanks
Hi JennyThanks for taking time out to provide us with your feedback. I am pleased that our staff, especially Abby assisted you in a professional manner and we all thank you for the 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotGreat customer service from Chris
Great customer service from Chris , James and Gabby from the Chelmsford office when finding new tenants for my rental property, thank you so much .
Hi Lynette,Thanks for taking time out to provide your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that you received great customer service from the team as we place a lot of emphasis on this. It's great we have found you some new tenants and I hope everything now proceeds without issue.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotInventory Clerk
Very helpful thank you!
Thanks for your feedback. I am pleased that you found our staff helpful during your recent dealings with our lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBen Nicholson is a very polite helpful…
Ben Nicholson is a very polite helpful agent that goes above and beyond to help in anyway he can.I hope he exceeds in his career as certainly deserves to .
5/5
TrustpilotVery professional
In my dealings with Hannah Grant at Beresfords I found them to be extremely professional at all times. The communication was good during the transaction, the documentation was handled efficiently and they were helpful with advice at all times. Thoroughly recommended.
Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings
3/5
GoogleEmail offer made and tenant accepted, after short while '2nd lesser' (from Beresfords) renegotiate offer and ignores previous Emails (even after evidence). Slow to work on apartment repairs. Generally, not impressed for a 2022 standard service expected.
Hi Lee Having read the contents of your review we are keen to carry out further investigations. However, we have run your name through our database and do not appear to retain any records linked to Lee Robins. So, if you can provide more information including the address of the property in question, we will look into matters further. Steven Bond - Managing Director Residential Lettings
5/5
GoogleMaria at Beresford was extremely helpful. The whole process from start to finish was professionally handled. I was kept informed throughout and any query I had was handled in a prompt manner. Thank you for your continual support.
1/5
TrustpilotDo not buy/sell your property through…
Do not buy/sell your property through this company. The person we dealt with was so disinterested in doing any work for us. We had to keep chasing to get answers to queries we had. He did not even let us know that our buyer had pulled out at the last minute.
Dear Mrs Bose,Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted in July this year. I am naturally disappointed by your comments made within. Following a detailed appraisal of your file, and subsequent emails with the relevant individual, I would conclude that notes outline a different view to your own in terms of how events unfolded throughout the transaction. I would be keen to discuss this matter in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager
5/5
TrustpilotTenant Spey way
They are helpful and responsive.
Hi IsaiasThank you for posting your recent review. I am pleased that you have found our staff helpful and responsive. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Brentwood won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.
