Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI got really good service selling my parents house, happy to recommendPositiveResponsiveness, Quality, Professionalism, Value
David · 28 August 2021
Agent replied · 28 May 2023
Hi David,
Many thanks for the 5 star review for our office in Brentwood. With many years of experience, the team are committed to providing the best possible customer care and will really appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotAlways great service
Always great service, helpful, knowledgable and quick responses. Would thoroughly recommend
Gemma · 4 February 2022
Agent replied · 30 September 2023
Hi GemmaThank you so much for finding some time to post your recent review. I was pleased to read that you appeared to receive a consistently good level of service from our lettings team. It is great that you also find them helpful and knowledgeable. We really appreciate the fact that you would have no hesitation in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThanks to beresfords my house was sold within 8 days of marketing staff are fantastic
Karen · 28 May 2021
Agent replied · 28 May 2023
Hi Karen
Thank you for taking the time to leave such a great review for our Brentwood office. The team are dedicated to providing the best possible customer service during these unprecedented times, and will do everything within their power to ensure your transaction is as stress-free as possible. They will very much appreciate your 5 star award and kind comments.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleVery helpful company, very professional
Paul · 30 October 2022
Agent replied · 28 May 2023
Hi Paul,
Many thanks for your 5 star review and kind comments for our Brentwood team. The team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 4/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received
Paul · 1 May 2022
Agent replied · 30 September 2023
HI PaulMany thanks for your feedback. I was pleased to read that you were happy with the service provided to you by our local lettings team.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Great service, very professional and efficient.
N · 16 October 2024
★★★★★ 5/5
TrustpilotGreat service
Happy with service and staff, better than previous experiences with other agents
Robert · 28 October 2021
Agent replied · 30 September 2023
Hi RobertMany thanks for taking the time to post your review. I am pleased that you were happy with the level of service provided by our staff and that the overall experience when dealing with us was more positive than previous dealings with other agents.We are also very grateful for your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Found tenants almost immediately. Very thorough and professional,
Mrs · 15 February 2022
Agent replied · 30 September 2023
Hi DebraI was pleased to read that we managed to find suitable tenants for you very quickly and that you found our service both thorough and professional. We are all very grateful for your 5 star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful
Helpful, understanding caring.
K.staples · 9 November 2022
Agent replied · 30 September 2023
We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotBeresfords
Beresfords, Brentwood.... Very Very good. Great communication at all times with the leading estate agents. WOULD USE AGAIN!
Dan · 3 July 2019
Agent replied · 30 September 2023
Dear Dan, Many thanks for the 5 star review. With many years of experience, the team at our Brentwood office will do all possible to ensure a transaction goes through smoothly, keeping all parties updated throughout the process. They will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
★★★★★ 1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
Jonas · 12 February 2019
Agent replied · 30 September 2023
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery efficient and helpful
Very efficient and helpful, have just rented a house though Beresfords.The whole process very was very smooth, friendly and helpful staff!Would definitely recommend this company.
Lisa · 20 October 2022
★★★★★ 4/5
GoogleGreat service and kept us updated
Tania · 28 May 2020
Agent replied · 28 May 2023
Hi Tania
Thank you for your 4 star review. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed by the level of service provided by the team at our Brentwood office and will pass your kind comments on to them.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotVery pleasant
Very pleasant, knowledgable and professional staff who keep on top of matters and push things along effectively. The valuation was more accurate than other agents.
Mr · 26 June 2022
★★★★★ 5/5
TrustpilotA very professional and helpful…
A very professional and helpful service, particularly from Lyn Ray and Lauren Wilson. Very friendly and reassuring.
Julie · 19 October 2022
★★★★★ 5/5
GoogleThe best Confectionery and candy shop in town
Sipan · 23 May 2023
★★★★★ 5/5
GoogleGood service
Tom · 22 April 2026
★★★★★ 5/5
GoogleRating only, no written review.
Venugopal · 26 February 2026
Agent replied · 26 March 2026
Hi Venugopal
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Brentwood. … More
★★★★★ 5/5
GoogleAlex from the Brentwood high street office is a pleasure to deal with. Always responsive and ever so polite and professional.
Nicodemus · 29 May 2019
★★★★★ 5/5
TrustpilotThanks
ANTHONY · 24 December 2025
★★★★★ 5/5
TrustpilotPrompt Service
Rating only, no written review.
ATM · 22 December 2025
★★★★★ 4/5
GoogleEasy to access
User friendly
Logesh · 28 May 2022
★★★★★ 5/5
GoogleKept me up to date with all developments and very helpfulPositiveResponsiveness, Professionalism
Ian · 28 August 2020
★★★★★ 5/5
GoogleRating only, no written review.
Terry · 26 October 2025
Agent replied · 26 March 2026
Hi Terry,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Brentwood.
Steven Bond
Managing Director, Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
