Bairstow Eves Brentwood reviews

★★★★★ 5/5

Trustpilot

Staff at this branch especially Mia has…

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

Victoria · 12 May 2026

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Google

I have used Bairstow Eves now for a number of years for my rental property. When my property becomes available to rent again, Bairstow Eves have always found me another tenant immediately and I have never had a period when the property was empty. The staff are so helpful and make the whole process so easy, and have always been on hand to give me advice. The service I have received is outstanding, and a big thank you to Juliet who resolved a difficult situation recently.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 16 June 2020

★★★★★ 5/5

Google

Fantastic experience with Bethany. She made us feel very supported in the process of getting the keys to our new flat.

Asha · 11 July 2026

★★★★★ 5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Daniel McAlister

Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.

Imtiaz · 8 August 2025

★★★★★ 5/5

Google

This is actually my first time using baristow Eves, i had to deal with some unprofessional agents but Katie from baristow Eves changed the narrative. She was professional and kind, the whole process went so smooth as she always kept in touch, the team was supportive nothing was ever too much trouble. Everything went very well 100%

Ifeoma · 16 June 2023

★★★★★ 1/5

Google

This branch in Brentwood is a disgrace to bairstow eves.I wanted too get a valuation for my property last summer and was told by one of the workers there isn’t an estate agent around to do so for over 2 weeks so I thought as it was summer I’d give them the benefit of the doubt then last Friday the 9th of November to my amazement I pressed 1 for sales after phoning more than 10 times through the whole day the phone was just ringing and ringing not one person had the decency too answer the phone. Please people avoid and go elsewhere and spend your money this brentwood branch should be closed down !!!!

Olivia · 17 June 2019

★★★★★ 5/5

Google

The best service available from Juliet and the team at Brentwood. Juliet, in particular, gave the most helpful and professional guidance (and plenty of moral support) at the end of a tenancy, the final stages of which turned out to be rather difficult. It was a stressful time for us but it was made so much more bearable knowing we had the experience and support from the team at Bairstow Eves. We recommended them to friends recently who have also had a good experience on the lettings side.

Susan · 17 June 2019

★★★★★ 5/5

Google

Excellent Service from Bairstow Eves! Renting a flat through Bairstow Eves was a smooth and stress-free experience, thanks to the fantastic support from Lauren and Sharna. They were professional, friendly, and always available to assist, making the whole process easy and efficient. Their dedication and clear communication made a huge difference.

Ian · 11 October 2025

★★★★★ 1/5

Google

When we left the way in which we were treated and accused of doing stuff to the property in particular by the assistant manager Juliet was not acceptable. They need proceeded to make it hard work for us to get our money back and has caused both me and my fiancee a lot of stress and frustration. They were quick enough to take our money but then may it EXTREMELY difficult to get it back which is led to a complaint being sent now. DO NOT EVER RENT FROM THEM IF YOU WANT YOUR DEPOSIT BACK AND NOT HAVE TO WAIT 5 WEEKS LIKE WE HAVE DO NOT RECOMMEND USING THEM AND THEIR CUSTOMER SERVICE IS DIABOLICAL Paul S

Paul · 17 June 2018

★★★★★ 5/5

Trustpilot

Excellent service.

We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. 🎉

Gareth · 15 December 2023

★★★★★ 5/5

Google

I cannot fault my experience with Bairstow Eves Brentwood, from the initial viewing, to actually getting the keys to the property, the team and especially Claudia were so helpful and friendly and as a first time tenant I had a lot of questions which were always promptly answered. I am so pleased I had Claudia’s help as she was so informative and friendly and I cannot recommend this team enoughPositiveResponsiveness, Professionalism

Sarah · 16 June 2021

★★★★★ 5/5

Google

We have been using Bairstow Eves as our Letting Agents for many years now and can really recommend the team there. Steven and Juliet in particular go out of their way to help us find the right Tenant and set up the contracts etc. Although we manage the tenants ourselves, when we have problems they are always ready to answer our queries, of which there are often many!! Thank you Bairstows. Kevin and Sheila Bolton

Kevin · 16 June 2020

★★★★★ 5/5

Google

I was attended to with immediate effect and Eva understood my situation of wanting to move in as soon as possible and she assisted as quick as she could very helpful and amazing people

Samantha · 16 February 2026

★★★★★ 5/5

Google

Katie was by far the most exceptional negotiator I’ve ever had the pleasure of working with regarding my property. Her expertise, poise, and unwavering commitment made the entire experience seamless and remarkably successful. I’m truly grateful, thank you ever so much!

Fudo · 15 July 2025

★★★★★ 1/5

Google

Awful people !!!!!!!!! Made an enquiry over a year ago ,didn't proceed with them for specific reasons,. They now keep harassing me on the phone (received 5 or 6 unsolicited calls) Repeatedly asked to be taken off there call list ,so far to no avail. Eventually I had to be rude over the phone due to the harassment/frustration! MY ADVICE STEER CLEAR!!!!!

MARK · 11 April 2025

★★★★★ 5/5

Trustpilot

Bairstow Eves, Sudbury

I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig

Happiness1 · 17 August 2023

★★★★★ 5/5

Google

Thank you Katie and Steve! They were really helpful and genuine during our search for our new place and made the transaction of moving in very easy. Would highly recommend

Omar · 25 August 2024

★★★★★ 5/5

Trustpilot

Claire Reene of Folkestone branch was a…

Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive. I don’t hesitate to recommend her and this branch.

Trudy · 12 June 2026

★★★★★ 1/5

Trustpilot

I would strongly discourage anyone from…

I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.

Emilie · 11 February 2026

★★★★★ 5/5

Trustpilot

I highly recommend Bairstow Eves…

I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩

Jake · 11 July 2023

★★★★★ 5/5

Google

This is my first time renting a property and it all felt a little daunting initially. But Steve at the Brentwood office has made me feel relaxed and confident about it all. Thanks so much for your efficiency, professionalism and friendliness. Would highly recommend

Paula · 11 October 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Jason Jessica and Freddie

AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.

Jamesfinglas · 26 June 2023