Trusted Agent profile · Brentwood
★★★★★
835 reviews across 2 platforms
2 High Street, Brentwood, CM14 4AB
Bairstow Eves's office in Brentwood, at 2 High Street, is rated 3.3 out of 5 across 835 reviews on two platforms, including 237 Google reviews rated 4.8.
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Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleThis is my first time renting a property and it all felt a little daunting initially. But Steve at the Brentwood office has made me feel relaxed and confident about it all. Thanks so much for your efficiency, professionalism and friendliness. Would highly recommend
Thank you Paula for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
GoogleWe used the team to purchase our first home and they made the process so smooth. Ellisha and Thom were so hopefully and easy to get in contact with. Thom was so quick at replying to all of our emails and questions. A lovely, friendly and efficient team.
Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
GoogleBeth & Katie have been very knowledgeable, positive and helpful throughout and made the process a pleasure.
"Thank you for the kind words! We're ecstatic to hear that Beth & Katie provided exceptional service and made your experience enjoyable. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
5/5
GoogleI purchased a property through this agency!! I was assisted and supported by Ellisha Cox and I am extremely satisfied with the service I received!! She has been there every step of the way, always available, polite and extremely professional. I strongly recommend Brentwood branch!!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleSherrel Meeajane - Mortgage & Protection Consultant, Countrywide Mortgage Services has been very supportive by giving me information and navigating the process of trying to buy a house. Sherrel is very calm and reassuring even when things do not go according to the plan.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
5/5
GoogleI had an outstanding experience with the amazing team at Bairstow Eves - Brentwood. From the very first day, everyone was supporting and professional. They always on top of very thing and very responsive. A week before moving in, I had to change my moving date because of my work and they were felixaeble and updated the paper work. And at the end, I even paid less than what I expected! I can not recommend them enough. Every single person I have interacted with in the office were brilliant, specially Juliet and Katie- thank you very much. I appreciate your amazing work.
Thank you for taking the time to leave us this tremendous 5* review Mohamed Katri. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
5/5
GoogleBairstows in Brentwood are superb. Thank you so much for your professionalism and service. Katie was wonderful and the whole lettings process was smooth sailing. ⭐️ ⭐️⭐️⭐️⭐️
Hi Sally, thank you for your kind words about our team at Bairstow Eves Brentwood. We are delighted to hear that Katie provided you with wonderful service and that your lettings process was smooth sailing. We appreciate your feedback and look forward to assisting you in the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleKatie was lovely, very helpful and understanding, we had a laugh and a chat as well. Incredible fast turnover too!
Thank you for your terrific 5* review Matt. Best wishes, Lucy, Customer Relations.
5/5
GoogleJuliet is my first point of contact. She is so flexible and always reachable to clear our doubts. And completely happy and satisfied with taking home through them. All the mandatory checks were performed and documents were handed over as per UK’s tenancy guidelines correctly. Overall, It was a hassle free experience.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe rented a flat through Bairstow Eves in Brentwood and they were very professional. We mainly dealt with Juliet and found her to be really helpful with any queries we had. We can recommend their services.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJuliet was absolutely amazing from start to finish. She could not of done enough for us and always took my calls and answered any queries I had. She went out of her way before we went into lockdown just to make sure we could move and for that we will always be grateful! She is a complete star!! Thanks again Juliet.
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
5/5
GoogleThe lettings team are absolutely amazing. We worked towards a deadline with what seemed a tonne of work in a short amount of time, in order to have our home ready for our move in date - Katie, Juliet and Steve managed to pull it off and make our new home more than ready for us. Their communication was outstanding and overall really lovely and accomadating people. Appreciate them a lot! Thanks guys! Emma and Weronika
Thanks Emma Dalligan for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
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