Trusted Agent profile · Brentwood
★★★★★
833 reviews across 2 platforms
2 High Street, Brentwood, CM14 4AB
Bairstow Eves's office in Brentwood, at 2 High Street, is rated 3.3 out of 5 across 833 reviews on two platforms, including 237 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience. Bethany made everything so simple and easy for me to understand and follow.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBethany was extremely friendly, helpful and professional when dealing with my enquiries. A rare combination to find when trying to find a property!
"Thank you for your kind words! We strive to provide excellent customer service and we're thrilled to hear that Bethany went above and beyond to assist you. Kind regards, Lucy, Customer Feedback and Support Team.
2/5
TrustpilotThey need to learn Property Ombudsman code of conduct.
We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!
5/5
GoogleExcellent service from start to finish. Bethany was extremely helpful, responsive, and knowledgeable. She made the entire experience smooth and straightforward.
"Thank you for your kind words! Our team takes pride in providing top-notch service and we are grateful for your positive experience with Bethany. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service and hospitality as well as professionalism. Made the process very easy with your best interest in mind. Thank you Beth, Katie and James!
Thank you for the kind words and positive feedback! We strive to provide excellent service and make the process as seamless as possible. We appreciate your business and are happy to hear that Beth, Katie, and James were able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently put my home on the property market to rent and what a lovely experience I had with Bairstoweves. Eden and Katie were super helpful with finding a perspective tenant and accommodating all of my needs. Thank you to Steve and the rest of the Brentwood team for their outstanding work.
Many thanks for your marvellous 5* review Leyla. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat experience with this estate agent professional, responsive, and easy to deal with. Special thanks to James Hawksbee, who was fantastic throughout. Highly recommend..!!
Thank you for your glowing review! We're thrilled to hear that James provided you with top-notch service. We strive to make the buying/selling process as easy as possible for our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBethany has been outstanding with helping us from start to finish, she made it such smooth process in such a short amount of time, highly recommend
Thank you for your kind words, we are so grateful to have amazing customers like you! Bethany takes pride in providing efficient and excellent service to all of our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBethany was a great help working both enthusiastically as well as professionally when helping me find a new home - couldn't recommend her highly enough!
"Thank you for your kind words! We're thrilled to hear that Bethany provided excellent and enthusiastic service while assisting you in finding a new home. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotDO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence
I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.
1/5
TrustpilotI have been calling Cannock office for…
I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!
5/5
GoogleBairstow Eves have managed a property that we own for several years. Whenever we have had issues they have handled them swiftly, and Katie Rocke in particular, is an absolute asset to the company. She handles queries and problems professionally and promptly.
Thank you for your wonderful review! We're thrilled to hear that Katie and our team have provided you with swift and professional service over the years. Your satisfaction is our priority, and we appreciate your trust in us to manage your property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleEden is abrupt and rude Estate Agents tend to seemingly hire these types which do nothing to enhance their reputation-do not use
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotMy experience with this letting agency…
My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.
5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!
5/5
GoogleWe rented out our flat with Bairstow Eves Brentwood & they were really great. Steve was absolutely fantastic with managing our tenancy for us, often going above and beyond. I thoroughly recommend using Bairstows in Brentwood.
Thank you so much for your kind words and recommendation! We strive to provide exceptional service and I'm glad Steve went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotBairstow eves Billericay
Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.
1/5
TrustpilotVery unprofessional rental agent
Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.
5/5
GoogleBeth was extremely polite, competent & professional when assisting me
We are thrilled to hear that Beth provided stellar customer service! Our team takes pride in delivering excellent and professional service to our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMy renting experience was excellent. Katie and her team were professional and a pleasure to deal with!
Thank you for taking the time to leave such positive feedback! We are thrilled to hear that your experience with our team, led by Katie, was excellent. We are dedicated to providing professional and enjoyable service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service from the Brentwood team. Very supportive. Thanks to James and Beth
We are thrilled to hear that you had a great experience with our Brentwood team and received excellent support from James and Beth. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI have used Bairstow eves to manage my property
I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.
5/5
GoogleAmazing experience. Ellisha looked after us the whole way through as first time buyers. She was responsive, effective, friendly and kind. Buying your first home is really daunting, but she made it feel a happy safe assured process. Thank you xx
Thank you for your kind words! We are thrilled to hear that Ellisha provided you with an amazing experience as first time buyers. We strive to make the process as stress-free and enjoyable as possible for all of our clients. Congratulations on your new home! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOn losing my father March this year , I knew the first place to go to sell his property ‘Bairstow eves!’ Going on the market May and completing October same year . Thank you so much the team at Brentwood especially- Paul , Abbey and Elisha , you made this difficult time stress free And helped me when needed, as I lived 300 miles away . Take care buds from sunny Devon !! 🤟
Thank you so much for choosing Bairstow Eves to help you during such a difficult time. We are honored to have been able to make the process stress-free and provide you with exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
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