Trusted Agent profile · Brentford
★★★★★
1,235 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
Part of JOHNSCO, see every office.
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.8 out of 5 across 1,235 reviews on three platforms, including 178 Google reviews rated 4.8.
178
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,056
Reviews on Trustpilot
Business-wide
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Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotLeigh and Amber made my last minute…
Leigh and Amber made my last minute move so simple! Thank you both
Hi Brenden,Thank you for your 5* review, we understand sometimes things happen last minute and we will always be there to make sure things are as seamless as possible for you. All the best!
5/5
TrustpilotCaring and Professional Team
We are very grateful to Savannah Renaud, Destini and the Brentford team who were so swift and professional helping us to move into our new flat. We really do appreciate their level of care and professionalism which is very hard to find it these days. Thank you so much for your help and You are the best in the area!
Hi Lasma,Thank you for your kind words! We're thrilled that Savannah, Destini, and our team at Brentford were able to assist your move. We take pride in providing exceptional service and are grateful for your appreciation. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotThanks Param’s help in getting the…
Thanks Param’s help in getting the snagging done for our apartment in Brentford Project:)
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Param.
5/5
TrustpilotResponse
Ade is quick to respond in communication.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Lauren.
5/5
TrustpilotA big thanks to Lara Robson for all her…
A big thanks to Lara Robson for all her help in making the moving process much easier.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lara Robson
5/5
GoogleHad to move home asap. They made the whole process feel as smooth and comfortable as possible. Mehdi was very reactive and attentive to all my needs and requests. Recommended. Finding new home and moving in has never been so smooth
5/5
TrustpilotRachel is super helpful
Rachel Massey is super helpful and on the ball. Understands situations and requests well and addresses them
Thank you so much for leaving a 5* review. We’ll be sure to pass on your kind words to Rachel.
5/5
TrustpilotLara and Britney has been great
Lara and Britney has been great! Very prompt with their responses
Hi Jerm,We're pleased to hear Lara and Britney provided you with an excellent service! We'll be sure to pass this feedback along to them.
5/5
TrustpilotAlexandra Ene was very helpful and I…
Alexandra Ene was very helpful and I moved in with everything sorted out seamlessly. Thank you!
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Alexandra.
1/5
TrustpilotWe have not gone through a proper…
We have not gone through a proper welcoming in the new flat, entering without even knowing where to look for Meter readings, bin or any other sort of information about the building. We entered the flat and it was completely dirty although it has been claimed that professional cleaning has been done. Absolutely a poor experience.
Hi Giorgia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotEXCELLENT SERVICE
We have been very impressed with our Property Manager Lara Robson. As landlords we rely on the Property Manager for sound advice, thorough reporting of any maintenance issues, and a professional approach when communicating with tenants. Lara has gone beyond the call of duty in all of these aspects. Thank You
Thank you so much for your feedback. We're delighted to hear that you've had such a positive experience with Lara as your Property Manager. We understand how crucial it is for landlords to have a reliable and professional Property Manager, and we're thrilled that Lara has exceeded your expectations in providing sound advice, thorough maintenance reporting, and excellent communication with your tenants. Your satisfaction is our top priority. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for your trust and support!
5/5
GoogleI would like to specifically thank Mehdi for being so friendly and professional helping me and my husband find the apartment we have been looking for! Mehdi has been so helpful and attentive throughout this process! Great company and staff overall.
5/5
TrustpilotAlexandra has been amazing !
Alexandra has been amazing !Very welcoming, very good service and really professional !Thanks a lot !!
Thank you so much for leaving such a great review.We’ll be sure to pass on your kind words to Alexandra.
5/5
TrustpilotExcellent service
Grace and Marwa were really helpful throughout the process. Very prompt in their response, friendly and professional.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Grace and Marwa
5/5
TrustpilotHe’s a superstar!!!
John’s & Co proactively assisted me with the rental of my property despite the number of issues I was confronted with due to building works. They worked efficiently and professionally to achieve a turnaround in only one week!This is mainly down to Bradley Jenkins who worked tirelessly on this and kindly took my calls and responded to emails at the most inconvenient times for him!I am truly grateful for the support, time and efforts he has given and I wouldn’t hesitate in asking him to help me with the next property I shall be passing on to their business.
5/5
TrustpilotFirst time buyer fantastic help
I had a fantastic experience as a first time buyer with over and beyond help throughout the process. Dominic in particular was fantastic, providing updates and progress from week, to weekends, to even his annual leave, to help us meet milestones. Highly recommend and will buy/sell in future with them.
Hi Dan,We’re thrilled to hear that Dominic made your first-time buying experience so positive and stress-free! We’re proud of his dedication and are delighted that you felt supported throughout the process. Thank you for your recommendation, and we look forward to assisting you in the future.
5/5
TrustpilotVery helpful and efficient with my move…
Very helpful and efficient with my move in and Destini-Rikki was great!
Hi Bethany,Thank you for your positive feedback! We're glad to hear that Destini-Rikki provided great assistance during your move-in process. If you need anything else, please reach out.
5/5
GoogleThe whole process was smooth, professional and dealt with setbacks effiecntly according to my situation. Roy, Faid, Natalie was amazing in the whole process and I look forward to moving into my apartment.
Hi Kevin, Thank you so much for the positive review! We appreciate you taking the time out of your day to make the review! We're pleased to hear that everything has gone well - we hope everything works out with your new apartment. Have a nice day. All the best, JOHNS&CO.
1/5
TrustpilotThe worst agency for renting a flat 🤮No…
The worst agency for renting a flat 🤮No inspection of the flat has been done before move in date, broken doors, damaged chairs, hairs on the mattress, greasy handles, dirty fridge, dirty walls, broken tile in the bathroom, limescale, not kind of things that you’d expect for 1850£ studio
Hi Yuliia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotI want to thank my agents Bilal and…
I want to thank my agents Bilal and Alexandra’s very much, because they made my experience so splendid. Especially, Bilal waited me until 21:00 to hand over my key. That is really kind and helpful. Additionally, Alexandras pointed the international transfers need 5 days which makes me know when to pay.
5/5
TrustpilotTimely and close follow up when we need one
I have found great delight with the extraordinary service of Krystal Boyde -Maynard. She is professional and helpful and always sees things in our point of view that she has followed up things very closely and wear our thinking hat when we had to deal with some issues over the maintenance & repair service company (that disappointed) I am really grateful for her help.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words.
5/5
TrustpilotVery good experience with Rachel Massey
Rachel Massey was great! Always very efficient, patient and nice. I really enjoyed working with her.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Rachel
5/5
TrustpilotAlexandra is responsive and provide…
Alexandra is responsive and provide good service.
Hi Ken,Thank you for taking the time to leave Alex this kind feedback. We will be sure to pass your appreciation along to her.
5/5
TrustpilotExtraordinary Service from Spyros
Spyros has been an extraordinarily good property manager!
Hi Jason,Thank you for this fantastic feedback, Spyros will be pleased to hear you were impressed with his service.
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