Trusted Agent profile · Brentford
★★★★★
1,236 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
Part of JOHNSCO, see every office.
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.8 out of 5 across 1,236 reviews on three platforms, including 178 Google reviews rated 4.8.
178
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,057
Reviews on Trustpilot
Business-wide
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotSpyros is a great property manager who…
Spyros is a great property manager who managed to help me deal with account issues. Great work. Thanks a lot!
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words Spyros.
5/5
TrustpilotRachel Massey has been lovely to work…
Rachel Massey has been lovely to work with! Thank you and looking forward to you renting our flat
Hi Richard,Thank you for leaving us this feedback. We're pleased to hear Rachel has been a pleasure to work with!
5/5
TrustpilotGreat Staff and professional company
Responsive agents and staff. Very helpful and open to customer requirements. Martina was very co-operative and helpful in getting the tenancy terms and agreements cleared at both ends. Candice was quick and responsive for all documentation and formalities. Overall a pleasant experience.
5/5
TrustpilotVictor was very responsive and I have…
Victor was very responsive and I have nothing but good things to say about the moving experience
We're pleased to hear such high praise for Victor. We'll be sure to pass your feedback along to him, it will make his day!
5/5
TrustpilotDestini-Rikki changed my view to…
Destini-Rikki changed my view to letting agents, which group usually disappear right after letting deal is done. They indeed provided good service even after trade. Specified clear department / team for each sides of after-trade service. I sincerely wish such group can grow into a large company. Let’s see what they would do when move-out!
Hi Tianhao,We’re thrilled to have exceeded your expectations. Destini-Rikki appreciates the positive feedback on her dedication. Thank you for your well wishes and we hope you enjoy your new apartment!
5/5
TrustpilotThanks to Pavlo for handling everything…
Thanks to Pavlo for handling everything so professionally.
Hi John,Thank you for your 5*. We're thrilled to hear that Marwa and Pavlo impressed you with their professional approach and that you will continue to recommend Johns&Co in the future.
5/5
TrustpilotGreat company!
They offered great help in finding our flat. The team there made the challenging process of flat hunting simple and effective by paying close attention to our wants and preferences. They were always willing to answer questions and provide insightful commentary. They also helped with negotiations, documents, and guaranteeing a smooth move-in process. Their professionalism, understanding of the market, and attention to detail make them an excellent choice.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
5/5
TrustpilotExcellent communication and support
During my time working with Destini-Rikki while moving into Embassy Gardens, I had an exceptional experience with inventory reports, thanks to the unparalleled professionalism displayed by Destini-Rikki. The promptness of her responses to my queries was unmatched, and the detailed answers she provided made the entire process seem effortless. Her dedication to her work as a lettings administrator is truly commendable.Thank you!
Hi Aakash,Thank you for your glowing review of Destini-Riki. We greatly appreciate your feedback on Destini's professionalism, promptness, and dedication. We are pleased to know that Destini sets a benchmark for exemplary service. We will be sure to pass your appreciation along to her.
5/5
TrustpilotShareen was very nice to us
Shareen was very nice to us. She did a very great job by helping us to find the best flat.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Shareen.
5/5
TrustpilotA huge thanks to Shareen!
Shareen is the MOST helpful person I’ve ever met. She is so kind, I can’t imagine working with anyone else!
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words Shareen.
5/5
TrustpilotLauren Melius is a star!
Lauren Melius is an excellent property manager. She answered all my questions swiftly and I had a wonderful experience overall
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lauren.
5/5
TrustpilotCharlie and Alda were a dream to work…
Charlie and Alda were a dream to work with. Very responsive and professional. I’m thrilled by my new home.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Charlie and Alda.
5/5
TrustpilotVictoria and Matthew
Victoria , Matthew and the team were very helpful
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
5/5
TrustpilotMichael made my apartment journey super…
Michael made my apartment journey super smooth. Very helpful and easy real estate agents!
Hi Anvita,Thank you for your feedback! We're thrilled to hear your property search was smooth sailing with Michael. We appreciate your kind words about our services.
5/5
TrustpilotSam 5 star
Sam has been a great agent to work with! Helped me find a great flat in Battersea.
Hi Chunyi,Thank you for your kind words! We're glad Sam could help you find a great flat and we wish you the best in your new home.
5/5
TrustpilotTariq Hussain was so fast responsive…
Tariq Hussain was so fast responsive and helped me so much to address the issue I had and it was solved smoothly.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Tariq.
5/5
TrustpilotJoynal Rahat was extremely helpful with…
Joynal Rahat was extremely helpful with scheduling an engineer to resolve an issue I had
Thank you for leaving this feedback. We're pleased to hear Lara has been prompt in her responses and efficient in ensuring your needs are met. If you need any further assistance, don't hesitate to reach out!
5/5
TrustpilotThank you Lara Robson for your kind…
Thank you Lara Robson for your kind help throughout my tenancy!
Hi Gabriela,We are pleased to hear Lara has been able to help you throughout your tenancy. We will be sure to pass your gratitude on to her.
5/5
TrustpilotManagement is efficient and friendly
Management is efficient and friendly. Problems get addressed and resolved with feedback. Spyros and Lara are very attentive.
Thank you for taking the time to leave this 5 star review! Your feedback is greatly appreciated.
5/5
TrustpilotBrooke Nickless has been extremely…
Brooke Nickless has been extremely helpful and attentive with sorting out any issues with flat.
Hi George,Thank you for your kind words regarding Brooke. We're glad to hear your issues have been resolved and that Brooke was attentive to your needs throughout the process.
5/5
TrustpilotHappy with the service provided by my property manager - Olivia Thomas
Olivia Thomas was kind and helpful throughout my tenancy and dealt with my requests and enquiries promptly.
Thank you for taking the time to leave this review. We're glad to hear that Olivia provided excellent service. We will be sure to pass your kind words along to her.
5/5
TrustpilotShareen is a great person
Shareen is a great person, very willing to show every possible flat to suits the client! Very positive attitude.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Shareen.
5/5
GoogleFaid strived to find suitable tenants and provided professional advice for me. Amy Bridge explained some points in tenancy to me patiently. Correspondence is clear and reply promptly.
Hi Jacky, We are very glad Faid was able to assist you with all that you needed. Thank you for your 5-star review! Kind Regards JOHNS&CO
5/5
GoogleI never felt lost through my renting process although its my first time. Rachel Massey and Christiane Mouttet were so professional with me and made it all easy.
Hi Hamed, We are very glad Rachel & Christiane was able to assist you with all that you needed. Thank you for your 5-star review! Kind Regards JOHNS&CO
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