Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExtremely uncomfortable rental experience
I paid and signed the contract online on 10 June. But as of today, 26 July, I still haven't received the Tenancy Agreement. The experience of moving into the house was very frustrating and a disaster. It was agreed to add equipment verbally, but it didn't happen. So, I had to deal with it myself. 1.5 hours delayed getting the keys. I had to pay the moving company extra fees. The furniture was not moved as scheduled. I had to pay the moving company to handle it the next day, which added extra costs and time. I wrote to the company to complain but was ignored. This is the difficulty I have to face as a foreigner in this big city.
Mike · 27 July 2025
★★★★★ 5/5
TrustpilotWe have been very happy with Matt and…
We have been very happy with Matt and his team, they have consistently been able to find tenants and in helping resolving issues when required.
Samuel · 28 August 2024
Agent replied · 29 October 2024
Hi Samuel,Thank you for taking the time to leave this review. We are pleased to hear our team have consistently impressed you with the management of your property. If you need any assistance in the future, do not hesitate to reach out.
★★★★★ 1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Danni · 25 April 2024
Agent replied · 13 June 2024
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 24 August 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotBeverley Hutchinson‑Woodroffe was very…
Beverley Hutchinson‑Woodroffe was very nice and helpful with sorting out a repair issue for me. Her communication is clear, professional and most importantly very prompt, which I really appreciated! I'd definitely recommend her services! :)
Mariyam · 15 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Beverley.
★★★★★ 5/5
TrustpilotThanks Ralph
Thanks Ralph ! He was great in helping me and my family find an amazing home.
Salma · 23 December 2025
★★★★★ 5/5
TrustpilotI thank Amy and Candice…
I thank Amy and Candice for their work to secure a rental contract for our Riverscape property. It would not be easy without their patience and expertise. Their prompt response to our query is appreciated.
SH · 10 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Amy and Candice.
★★★★★ 5/5
TrustpilotIt was a great experience
It was a great experience to work with the company. All processes were quite smooth and straight forward. Also, I want to say huge thanks to Bethel that helped me a lot in all my flat related issues
Kate · 4 December 2023
Agent replied · 13 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel
★★★★★ 5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Milena · 25 April 2024
Agent replied · 13 June 2024
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
★★★★★ 5/5
TrustpilotThey care about their client & do their…
They care about their client & do their best to bring about the best outcome. Spyros, Jack and Nabilah was excellent in keeping us updated and informed. Great team!
Patrick · 31 May 2024
Agent replied · 13 June 2024
Hi Patrick,Thank you for your kind words. We're thrilled to hear that Spyros, Jack, and Nabilah provided excellent communication and kept you well-informed throughout the process. We truly care about our clients and always strive to achieve the best outcomes. We're grateful for your feedback and glad to have such a great team supporting you!
★★★★★ 5/5
TrustpilotToyin was extremely proactive in…great service
Toyin was extremely proactive in assisting me replacing the fridge/freezer in my apartment. Toyin communicated in a timely manner and was professional. Toyin kept me updated at all times on the progress of the task in hand.
Gareth · 19 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Toyin.
★★★★★ 5/5
GoogleBest experience with an Agent. Incredibly helpful and informative. Thank you Andrew. Will be using in the future for sure.
Solomon · 11 November 2025
★★★★★ 5/5
TrustpilotBoth Ben and Leigh were extremely… helpful.
Both Ben and Leigh were extremely helpful when It came to organising my rental in Kidbrooke village at short notice. I appreciated both of their help, especially in relation to the inaccessibility of KeySafe. Thanks both.
Darren · 4 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ben and Leigh .
★★★★★ 4/5
TrustpilotMr Joynal my property manager is doing…
Mr Joynal my property manager is doing very well . He really responds to tasks on time always and never fails to answer any queries whatsoever . Moreover he really takes his work very very seriously and most importantly he always is ready to listen to his clients with full attention. I highly recommend him as a Property Manager and I truly believe having someone like him in an organisation is for sure a huge blessing. He also always provdies very clear responses to customers which makes even the most complicated things look super easy.
Zarif · 28 March 2024
Agent replied · 13 June 2024
Hi Zarif,Thank you for sharing your fantastic experience with Joynal. We're thrilled to hear he's been consistently responsive, attentive, and dedicated to his work.We'll pass on your kind words to him. Thank you for choosing us, and we look forward to continuing to serve you.
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 29 October 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 13 June 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
★★★★★ 5/5
GoogleI really appreciate the time and service from Andrew Healy and Faid Al-Jashamie who helped to lease our flat to a good family. Their professional service and swift response to our request are keys to success. I sincerely recommend their services and will continue to engage them in the future.
Danny · 9 April 2026
★★★★★ 5/5
TrustpilotSavannah and her team have been very…
Savannah and her team have been very helpful in taking responsibility for the many bespoke issues in getting new tenants. And also very friendly and nice to deal with. Happy to recommend
Paul · 16 March 2024
Agent replied · 13 June 2024
Hi Paul,Thank you for your feedback! We're glad Savannah and our team could assist with the challenges of finding new tenants. It's wonderful to hear that our friendly approach made the process enjoyable for you. We appreciate your recommendation and are here to help anytime.
★★★★★ 1/5
TrustpilotGo elsewhere.
Absolutely a horrendous bunch of amateurs. Do not ever rent from them, you will end up bringing the case to TDS and to Court. They are incapable and useless in trying to take advantage of tenants and have 0 interest in tenant rights. Go elsewhere. Btw a month after moving out the deposit is still not returned not even discussed. Endlessly delaying while they are benefiting on interests.
Martin · 14 October 2024
Agent replied · 29 October 2024
Hi Martin,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotI'm so amazed the job they have done on…
I'm so amazed the job they have done on my living room ceiling five stars all the way they do a incredible job and the fellas where so lovely and very understanding with me , a single mum of three children and two of my children have special needs also they taken into account with my mental health, I would definitely recommend to my family and friends and so surprised with how fast they was doing the job not just that how clean they did it the quality was amazing, 100% definitely will be enquiring for them to come back outstanding .
Leanne · 13 March 2024
Agent replied · 13 June 2024
Hi Leanne,Thank you for your amazing review! It's heartwarming to know that our team was not only efficient and skilled but also considerate of your circumstances. Your recommendation means a lot to us. Don't hesitate to reach out if you need anything else.
★★★★★ 5/5
TrustpilotRob Joyce
Rob Joyce, the property manager, would be THE reason why I would want to stay in this property forever! He is super efficient and helpful and always follows up reliably. Thank you Rob!
Sungjung · 21 February 2024
Agent replied · 13 June 2024
Hi Sungjung,We are so pleased to hear Rob has made your property journey a memorable and positive one! We will be sure to pass your kind words along to him. Best wishes, Johns&Co
★★★★★ 5/5
TrustpilotAmy and Edith were exceptional…
Amy and Edith were exceptional throughout the process. Their professionalism and dedication made everything seamless. Highly recommend their services!
Chris · 25 October 2024
Agent replied · 29 October 2024
Hi Chris,Amy and Edith will be delighted with your feedback! We’re pleased that the process was seamless for you, and we appreciate the high recommendation.
★★★★★ 5/5
TrustpilotProfessionals
I’m was extremely pleased with how professional our property manager Lara Robson was! Extremely helpful, very nice to us and always very quick to reply.
Cristina · 19 July 2024
Agent replied · 24 August 2024
Hi Crisitna, Thank you for leaving this kind review. We'll be sure to pass your feedback on to Lara, she will be thrilled she has made such a positive impact.
★★★★★ 5/5
TrustpilotGreat!
So far my experience has been great.Priscilla Ogefere has been very responsive, attentive and helpful. Any concerns I’ve had have been dealt with promptly and professionally.
Matthew · 1 July 2024
Agent replied · 24 August 2024
Hi Matthew,Thank you for sharing your experience! We're thrilled to hear that Priscilla has been responsive, attentive, and helpful. Your satisfaction is important to us, and we're glad to know your concerns have been addressed promptly and professionally. If you need any further assistance, please don't hesitate to reach out.
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