Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Google

Just a short note of thanks to Dushali for taking the pain out of the fiasco that is renting in London today. We viewed a flat last minute, and thankfully, Dushali held firm on allowing all prospective tenants to view the flat before closing viewings for the day. We were the last tenants to view the flat and here I am, sitting happy in my new flat after our offer was accepted. Dushali kept us updated on the whole process and it was pretty seamless. The key handover was to take place after I'd finished work on a Friday evening, and it was a testament to her good nature and diligence that she went out of her way in meeting me outside my flat building - after 6pm when I am sure she was meant to be finished. Thank you for doing that for me, it allowed me to start settling in after a stressful week. Gibbs Gillespie are lucky to have you. Best wishes, Ciara and Sam.

Ciara · 14 June 2023

★★★★★ 5/5

Google

As a landlord experience has taught me that the person handling my property can make such an enormous difference. Abbie Lomo-Dash is that person. She is on top of any issue before you can even say Urgent! I get first class quotes, daily updates (sometimes many mails a day in the middle of a big project), and all with a smile. Just today I was ready and expecting to pay for a repair only to be informed by Abbie that she has persuaded the tenants to pay 100% of the costs. I almost get the feeling that she is a part owner in the property! How rare is this feeling of partnership today, and it's very important for me to have as this flat is my most important investment.

Andy · 14 June 2023

★★★★★ 5/5

Google

A big thank you to Ryan and the Brentford team who helped us throughout the sale of our flat. They gave the flat a competitive, but realistic valuation and were quick to ensure it got to market with great photos. They were always on the end of the phone if ever we had any questions, and we were particularly grateful how proactive and solution focused they were when our first buyer pulled out. We got another buyer within days which allowed us to proceed with the move and not break the chain. They are slightly more expensive compared to other agents but we feel extremely worth the money given the excellent customer service from start to finish. We would 100% recommend them.

Pip · 14 June 2023

★★★★★ 5/5

Trustpilot

Sales team specifically Mateusz and…

Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!

Kamilla · 9 March 2026

★★★★★ 5/5

Google

Gibbs Gillespie have been managing my property for almost two years now and I can only speak incredibly positively about my experience with them. Louis King is my point of contact and is always responsive and proactive. I would continue to choose Gibbs Gillespie due to the incredible work and effort Louis puts in. Having rented the property for over 10 years, Louis stands out versus other managing agents I have used in the past. I would highly recommend.

Rebecca · 14 June 2023

★★★★★ 5/5

Google

I started with Thorgills and had the best team when I started renting out my property. Was so pleased when carrying on with Gibbs to find that I could still liaise with Mr Louis King to manage my property! Friendly, professional, sharp, quick responsive and practical: that's what to expect from the best! Nothing is too much of a problem when you are in good hands. Thank you Louis for your help in all issues,big and small!

Sarah · 14 June 2023

★★★★★ 1/5

Google

I am deeply disappointed with the service I received from Gibbs Gillespie. Despite fulfilling all end-of-tenancy requirements and leaving the property in excellent condition, it has taking them 10 working days and I still haven't been given my deposit. Despite being promised it would be within 5-10 working days of the agreed full deposit amount. This delay caused unnecessary stress and financial inconvenience. Communication was poor throughout, I had to chase them multiple times for updates, only to receive vague responses and no clear timeline. The deposit should have been released promptly as per tenancy agreements and standard industry expectations. As a tenant, I expected a smoother and more professional process when I vacated the property. I will not be recommending this company to others and urge potential tenants to be cautious.

Gemma · 11 July 2025

★★★★★ 4/5

Trustpilot

Richard Frost- consistent sound advice

I have rented my property through Gibbs Gillespie for 19 years. The reason I have remained loyal is due to the great service from Richard Frost. He has consistently provided sound advice which in turn has meant no void periods.

Julie · 25 June 2026

★★★★★ 5/5

Google

Working with Jasmine was incredible, She was efficient super helpful and made it all seem like a walk in the park. Phenomenal experience from start to finish. Thank you Jasmine!

Tade · 11 July 2025

★★★★★ 5/5

Trustpilot

Thank you Gibbs Gillespie

Harry Rai is the ultimate proof that a good salesperson is not a person that just sells. In our latest viewing, Harry invested time, knowledge, experience and empathy to understand our needs and help us find a new home.We are so grateful to him, to David and to Gibbs Gillespie.

Ralph · 21 October 2024

★★★★★ 5/5

Google

Dushali was more than helpful in finding us an apartment in Brentford. She is extremely professional, experienced and honest. She was able to find us a great apartment that fit right in our price range and area we requested. She was extremely communicative and easy to reach to answer any of our questions at all times. Dushali made the nightmare that is finding an Apartment a breeze! Great service provided by Gibbs Gillespie.

Jawad · 14 June 2023

★★★★★ 5/5

Trustpilot

Danielle and Lucy

Danielle, you and Lucy were first class! You were very helpful in explaining the English process of house purchase and sale which is so different from the Scottish one - which is the only one I was familiar with. During the purchase of my house, you kept in touch on a regular basis without being asked. This was very thoughtful and helpful to know that someone was looking after me and this made the process as smooth and as fast as possible. It also allowed me to chase my solicitor if something had to be done. You both were always pleasant and positive on the phone, nothing was too much bother, and you made arrangements if one of you was on holiday so that there was continuity of contact. I would have no hesitation in recommending Gibbs Gillespie on the basis of my experience with you. Well done, and thank you very very much.

Margaret · 20 October 2022

★★★★★ 5/5

Trustpilot

Excellent service at the uxbridge branch

Long story short the purchase of a new property is very stressful and my solictors (Hannah Solictors) did not make it any easier for me. However, Kasia who works for Gibbs was dealing with my case and did an exceptional job, ensuring that all matters were dealt with in a timely manner. She consistently kept on the case of my solictors (Hannah Solictors) who were absolutely useless and ensured I was kept upto date with everything that was going on in the background. Kasia is clearly and asset to Gibbs i would definitely recommend anyone purchasing or selling to get her on the case.

Mahbub · 9 September 2022

★★★★★ 1/5

Trustpilot

I would never again choose Gibbs to sell a house

I chose Gibbs Gillespie to sell my parents home as they agreed and achieved a good price for the property, for this they get the one star rating.Before the property went on the market, I had to organise the EPC, correct the floor plan, chase to get the list of clients for the open house and a photo of a bedroom was missing. There was no continuity, three different Move Managers dealt with this sale, all of them were useless, they couldn’t even spell my name correctly. I always had to ring them for an update and ask them to chase the purchaser, the mortgage offer and his solicitor. I had to remind them to do their Move Managers work, in fact the last one said if I needed a job to contact her!!!. Throughout the whole process I received no customer service and the communication was terrible, the only time Gibbs Gillespie contacted me, without me chasing them , was when they wanted their Invoice paying, which they then sent direct to my solicitor with no copy to me.Please bear this review in mind when choosing an Estate Agent to Sell a house, Gibbs Gillespie will get you a good price but then you’re on your own.

Tracy · 6 September 2022

★★★★★ 5/5

Google

Gibbs Gillespie and particularly Dushali Joshi have been wonderful with my rental property. Dushali has been instrumental in sourcing new tenants and ensuring the smooth transition between them and the leaving tenants. Helpful, attentive and always available for advice the service I've received has been impeccable. Highly recommended.

David · 5 November 2025

★★★★★ 5/5

Trustpilot

I had na amazing experience with Gibbs…

I had na amazing experience with Gibbs Gillepsie in Ealing Broadway! I had a very challeging property to sale and Leah and her team (Luke and Rohan) did not measure their efforts to support ant assist me with everything I needed through all the ups and downs for my sale. I definetely recommend them!

Taís · 9 July 2024

★★★★★ 1/5

Trustpilot

disrespectful attitude…

We have never used the services of this company and did not know about its existence. When I received an offensive email from this company, I knew that I would never contact them. I don't know where they got the information about our rented apartment from. They only ruined our mood and took time to write complaints."...Not wanting to Renew?That is a shame! You MUST confirm your notice in writing to your branch ..."Louis KingProperty Manager44 High Street, Brentford TW8 0BB

Viacheslav · 14 July 2022

★★★★★ 5/5

Google

We had an outstanding cooperation with Dushali from Gibbs Gillespie. Dushali was very professional, helpful, responsive and kept us well-informed from the day one. Thank you!

Khrystyna · 11 July 2025

★★★★★ 1/5

Trustpilot

Selling house

Selling house, no issue but after sale service non existent. Gibbs Gillespie, Uxbridge was uncommunicative, seldom returning phones calls and replying to emails and offered little to no assistance throughout the sale process. I was so frustrated that I went into the branch after over 6 months, still trying to get the sale through, whereupon I was advised that to get action I should contact both my buyer and their solicitors direct to speed the process along. And for this, I still had to pay nearly 1% to Gibbs for the privilege! Absolutely appalling service or lack of. Cannot recommend.

ED · 4 July 2022

★★★★★ 5/5

Google

So, where to start from? From the first call we made to Thorgills Brentford after we spot our potential Home, the agents took it from there swiftly and professionally. We were impressed with how our queries were dealt with, viewing arrangements, and case handling afterwards. No phone call was unreturned, no email was ignored. We were warmly looked after till the moment we got our first home keys. Special thanks go to Christine who followed up with us from A to Z, liaising extensively with all parties to secure a smooth purchase process. And we also thanks Alice, Laura and Mat, whose help and energy added a lot to us. Thank You Thorgills Brentford! Can’t recommend you enough!PositiveResponsiveness, Quality, Professionalism

Basheer · 14 June 2022

★★★★★ 5/5

Google

Excellent service. We have just completed the sale of our property using Thorgills Agency. The whole process from the moment of signing contract with them to the day of completion was so smooth and straightforward. Every agent working at Brentford branch we came across, was very polite, helpful and professional. So, we would love to say huge thank you to everyone who was dealing with our case. Amazing job, we really appreciate your service. It would be difficult and risky to mention everyone, simply because we would not like to miss and upset someone, but there are two people we have to say thank you to in particular. Daniel, Managing Director, great negotiator and Christine, our Sales Progressor. Christine was always available to talk to, keeping us updated of our case progress. I like your sense of humor as well Christine :-) Once more, THANK YOU VERY MUCH THORGILLS BRENTFORD TEAM FOR YOUR GREAT JOB. Best wishes. Agnieszka & Robert WPositiveResponsiveness, Quality, Professionalism, Value

Robert · 14 June 2022

★★★★★ 5/5

Google

Must say my experience with Thorgills has been exceptional. I have mainly dealt with Dannie, Ryan and Ed and they have always shown respect, and their knowledge on the housing market is second to none. UPDATE 20/05/2022 I have used Gibbs Gillespie (formerly Thorgills) again in order to sell my property in Brentford. I had yhe pleasure in meeting with the Branch Manager Vito. Vito is an absolute gentleman and a person who I consider is trustworthy, professional and is true to his word. He assured me that my home would be sold in 8 weeks. In fact he and his great team members Shoyab, Christine and Ryan to name a few, managed to sell my home in just two weeks, and for the price I was hoping for. Personally speaking, it has been an absolute privilege dealing with Gibbs Gillespie, and I for one would happily recommend their services to anyone looking to sell. Thank you all once again!

Malcolm · 14 June 2022

★★★★★ 5/5

Google

Since the 1st time I moved to the UK last year and was looking for rental options, I was able to finalize my current place of stay virtually all the way from Dubai with the outstanding help provided by Thorgills. They went out of the way to conduct more than one video calls with me, so that I can really have a hard look at the house. I was able to therefore finalize by sitting miles away. While that was the 1st part, the other chapter was when I moved into the house. This is where Haffeeza went out of the way to help ous family settle into the new house. She was always available and supportive. She was able to solve my queries and provide an appropriate solution to my problems. Personally I very happy with their services and would recommend to others.PositiveResponsiveness, Professionalism

Partha · 14 June 2022

★★★★★ 5/5

Google

I have lived in London 7 years and moved five times for various reasons. Thorgills has been head and shoulders above any of the other agents I have used. No hidden fees, helping with all manor of requests, extremely helpful and friendly staff. Special mention to Natasha and Toby whom both have made a very stressful move much much easier. With ever changing requests and multiple viewings of the same property they have been entirely supportive and so helpful. Would massively recommend.PositiveResponsiveness, Quality, Professionalism, Value

Terry · 14 June 2022