Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTerrific company that did a great job…
Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.
Customer · 29 January 2026
Agent replied · 13 June 2024
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Richard and Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI had the pleasure of working with Rheagan, and she made my property search effortless. She went above and beyond to find the perfect place for me and I thank her for all of her hard work. Her communication was clear and timely, and she made the entire process stress-free. Highly recommend Rheagan for anyone looking for a reliable and dedicated negotiator.
Sjad · 25 February 2025
Agent replied · 13 June 2025
Dear Sjad Dahir
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI did some viewings with Harry Rai in…
I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!
Aparna · 16 November 2025
Agent replied · 24 December 2025
Dear Aparna We greatly appreciate your 5-star review and the time you took to share your experience with Harry Rai. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGreat experience with this agency.
A great big shout out to Jasmine who was an absolute darling from beginning to end.she was always quick to respond and made the whole letting experience easy and smooth. Thank you again Jasmine!
Thi · 6 November 2025
Agent replied · 12 November 2025
Dear Thi Nguyen
We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKaitlyn Young was extremely helpful and sorted the issue with our deposit within the day. If it was not for Kaitlyn I would have rated this company only 1 STAR.
The other person we were dealing with was very incompetent and even after more than 7 weeks she did not manage to return the deposit … which by law should be returned within 10 days!!! There were promises and lots of emails then silence - it was very frustrating. But Kaitlyn stepped in and help resolve . Thank you
Josh · 4 August 2025
★★★★★ 5/5
GoogleI am so glad to choose Gibbs Gillespie Estate Agent to looked for a perfect,lovely and calmly area for me to live.Dushali is unmatched,she is the best l have ever known.she always take her time to answer any questions l may have,and provide me with all the options available from repair to replacement. Please look after her as she is a great asset to your company.
Odekunle · 27 November 2024
Agent replied · 11 December 2024
Dear Odekunle Adeola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Always There When I Needed Help, Thank You Jasmine
⭐️⭐️⭐️⭐️⭐️ Had a great experience with Gibbs Gillespie - Brentford. Big shoutout to Jasmine Sian, she was super professional, always available, and really helpful throughout the whole process. From finding the place to moving in, she made everything smooth and stress-free. Highly recommend!
MR · 9 September 2025
Agent replied · 25 September 2025
Dear Mr Manya Lusenge We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe sold our property with GG
We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!
Ming · 26 November 2024
Agent replied · 27 December 2024
Dear MingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleJasmine was very helpful and supportive, assisting me in finding a rental in a very short time. I highly recommend her if you're looking for new properties
Andy · 16 January 2026
Agent replied · 16 April 2026
Dear Andy
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 1/5
Trustpilot0 stars
I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.
Ben · 27 November 2025
Agent replied · 24 December 2025
Dear Ben Bates
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleDushali Joshi was amazing in every way possible! She really made my move into my new place seamless, even though there were alot of complications because I just moved to the country from abroad, she went above and beyond to find solutions for me to ensure that I got the property I wanted. I am really happy with the level of service at Gibbs Gelespie Brentford and would highly recommend them to anyone looking for a place around the borough.
Abdulaziz · 14 February 2024
Agent replied · 13 June 2024
Dear Abdulaziz Goni
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGood estimated rent, tenant and competitive fee
My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.
Nachi · 12 November 2025
Agent replied · 24 December 2025
Dear Nachi Arunachalam We greatly appreciate your 5-star review and the time you took to share your experience with Claire. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotA professional team
Aqib and the team are real professionals from start to finish. They kept me informed, with market trends, viewings and updates and managed to sell my property really quickly. The move manager Irene is key in keeping all the moving parts going forward. She is also very supportive during what can be an anxious time.I would 100% fully recommend the Stanmore branch.
Louise · 12 November 2024
Agent replied · 27 December 2024
Dear LouiseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aquib and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
GoogleI've called 3 times requesting the removal of signage, it's still up 2 weeks later after being up for months on end.
Signage is banned here and it's also on a highway road. I'll be informing all the relevant authorities if it's not removed by the end of the day (8/3).
The manager Dan said it would be gone by Wednesday 6th at the latest, still a whole week overdue.
And if you damage the fence, expect a bill for it.
EDIT: What is the point of your response? Just take down the sign.
A · 16 December 2023
Agent replied · 13 June 2024
Dear A Dee,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleI've called 3 times requesting the removal of signage, it's still up 2 weeks later after being up for months on end.
Signage is banned here and it's also on a highway road. I'll be informing all the relevant authorities if it's not removed by the end of the day (8/3).
The manager Dan said it would be gone by Wednesday 6th at the latest, still a whole week overdue.
And if you damage the fence, expect a bill for it.
EDIT: What is the point of your response? Just take down the sign.
Aimee · 12 December 2023
Agent replied · 11 December 2024
Dear A Dee,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI was absolutely blessed to have a the most attentive realtor Jasmine. She kindly took me to a number of properties for viewing, remaining patient and being super helpful with my questions. I couldn’t have asked for a better experience. I felt heard and ultimately this lead me to finding exactly what I was looking for. Once again thank you so much Jasmine.
Shairi · 5 November 2025
★★★★★ 5/5
TrustpilotThey are the best agent in stanmore…
They are the best agent in stanmore Second home they have sold for us for a good price and so professional Aquib has done a amazing job with his team
All in the time of 3 Months.
Would never use another agent
Garry · 4 August 2026
Agent replied · 24 September 2026
Thank you for your fantastic 5-star review, Garry. We’re delighted to hear that you’ve trusted Gibbs Gillespie Stanmore to sell two properties for you and that you were so pleased with the service.
It’s wonderful to hear your kind words about Aquib and the team, and that we achieved a successful sale within three months. We really appreciate your continued trust and recommendation.
Best wishes,
The Gibbs Gillespie Stanmore Team
★★★★★ 5/5
TrustpilotRenting a property
I had a great experience while looking at a few rental properties and was pleased with that they had to offer. Dushali had shown me a few rentals and had explained the ins and outs perfectly.
I would recommend to use Gibbs Gillespie for any rental/ property inquiries.
Rjoshihotmail.com · 21 June 2026
Agent replied · 24 September 2026
Dear Customer,
Thank you for your 5-star review.
We’re delighted to hear you had a great experience viewing rental properties with Gibbs Gillespie Brentford, and that Dushali was able to provide clear and helpful guidance throughout the process. It’s wonderful to know you felt well-informed and supported.
We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the team.
Thank you again for choosing Gibbs Gillespie Brentford.
The Team at Gibbs Gillespie Brentford
★★★★★ 5/5
TrustpilotGibbs Gillespie was dilligent in…
Gibbs Gillespie was dilligent in informing us regarding the opinions and offers submitted by potential buyers.
The staff are friendly approachable and thoroughly professional.
In the end they found a buyer, which is not easy in today's market.
The outstanding staff members are TJCarroll and Rosie.
Danuta · 29 June 2026
Agent replied · 24 September 2026
Dear Danuta,
We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
★★★★★ 5/5
TrustpilotWe had a positive experience buying our…
We had a positive experience buying our first home thanks to the Gibbs Gillespie Ealing team. Leah managed our purchase end to end, from offer acceptance through to completion, and was incredibly proactive, a great communicator, and truly went above and beyond to keep things moving smoothly. Irene, Rohan and Luke also supported us at different stages, so we always had a point of contact and felt confident we were being looked after. Our purchase was complex and took much longer than expected with multiple stakeholders involved, but the whole team made the process so much easier than it could have been. Highly recommend!
Valeria · 10 September 2025
Agent replied · 25 September 2025
Dear Valeria We greatly appreciate your 5-star review and the time you took to share your experience with Leah, Rohan, Luke, Irene and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleReally happy with Gibbs Gillespie and the property management from Haffeeza Rasheed. Haffeeza has been excellent with sorting out some minor post-move issues too and is always very helpful and friendly. 10/10!
Editing: I'm just finishing a move to a new property with Gibbs Gillespie, and Mollie Greenfield has been really helpful too, dealing with various queries very efficiently. Also Dushali Joshi was great through the initial process of arranging the let. Much appreciate all the staff.PositiveProfessionalism
Edd · 26 October 2023
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotGerrards Cross branch
We have been dealing with Richard Frost and Charlotte Statham at the Gerrards Cross office for two or three years now and have always found them to be professional and honest with their service, advice and support. Very friendly team, always available when help is needed!
Customer · 23 June 2026
Agent replied · 13 June 2024
Dear Customer,
Thank you for your fantastic 5-star review and for taking the time to share your experience.
We’re delighted to hear that Richard Frost and Charlotte Statham at Gibbs Gillespie, Gerrards Cross have consistently provided you with professional, honest, and supportive service over the past few years.
Building long-term relationships with our clients is something we truly value, so it’s wonderful to know you’ve felt well looked after and able to rely on the team whenever needed.
Your kind words about their friendliness, availability, and ongoing support are greatly appreciated, and we will be sure to pass your feedback on to Richard, Charlotte, and the wider team.
Thank you again for your continued trust in Gibbs Gillespie. We look forward to supporting you for many years to come.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleJasmine was very helpful throughout my search for a new property. She had all the answers to my questions and even left me a very nice move in box at the property. If anyone is searching for a property I definitely recommend her as she will always keep you in the loop and calls with regular updates :)
Ishaan · 5 November 2025
★★★★★ 5/5
GoogleI have recently found a new property with Gibbs Gillespie and my experience with them has been flawless! Everyone at this office was very friendly and helpful, but in particular Max Wood, my main point of contact, has been perfection! Super responsive, friendly and extremely helpful - he found me exactly what I was looking for in no time and dealt with all my requests in a very responsive and professional way. Thank you so much Max!
Hujir · 17 October 2023
Agent replied · 13 June 2024
Dear Hujir Shohadai
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.