Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Trustpilot

We had very good experience with Gibbs…

We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any other state agents. Kasia Zelazko was also very nice and friendly in replying to our queries and coordinating. If you are looking for helpful, friendly and professional estate agents then look no further as Gibbs Gillespie's will look after you well.

Sandeep · 9 August 2022

★★★★★ 5/5

Google

The team is amazing but would certainly like to outline the support that Haffeeza has bee giving to me and my partner during this initial period. It was great to have such support from her during this time. The entire team is very on top of everything specially when it comes to speediness in response and caring for the client. Thank you Hafeeza and the Thorgills team for the amazing support with our new property.

Cassio · 14 June 2022

★★★★★ 4/5

Trustpilot

Great support and clear communication throughout

I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way, which added a lot of pressure and uncertainty to the sale.

Jay · 28 January 2026

★★★★★ 5/5

Google

I’ve just today exchanged and the service I received from Thorgills Brentford was more than outstanding from beginning to end. Trying to sell and buy a house is stressful enough, add a global pandemic it’s a total nightmare! However the whole team at Thorgills were extremely supportive, attentive and proactive. I’d like to extend a special thank you to Alice Madden. After offer acceptance her sole role is to keep the process running smoothly, updating all relevant parties. At first I thought this strange as many other agents I’ve come across don’t offer this service. I soon came to realise her role is totally critical to this mammoth operation, especially in our case which was a 5 family chain. She worked relentlessly to push things forward I can’t thank her enough. At numerous times I had reached my max stress levels, but once I’d spoken to Alice who was always 10 steps ahead, it was like having a therapy session! I would definitely recommend Thorgills to anyone wanting a platinum service. I would rate more stars if I could - well done Thorgills, I’m a hard person to please 😝

Melinda · 14 June 2021

★★★★★ 5/5

Google

I recently used Thorgills for letting out my property in Ealing. I found Thorgills to be very friendly, efficient and professional throughout the whole process. I sincerely appreciate the excellent service I received from Natasha Clark, Kat Felton and Andre Ribeiro. They were very polite, quick to respond and always willing to help. Their communication was always open, honest and very clear. I received regular updates and they addressed my concerns professionally and timeously. The letting process is very stressful and challenging at the best of times. Thanks to Natasha, Kat and Andre’s support, this process was completed to my absolute satisfaction. I highly recommend them when you need to rent out your property, and I would definitely recommend Thorgills Estate Agents for all your property needs.PositiveResponsiveness, Quality, Professionalism

Veenish · 14 June 2021

★★★★★ 5/5

Google

Highly recommended! A fantastic company with a strong focus on customer service. We were in a complicated situation when we first engaged with Thorgills, however we found them to be professional, flexible and always willing to help. Our main engagement was with Shoyab, Daniel and Alice. Shoyab was very knowledgeable about the area and our home and was very pro-active in providing feedback and chasing potential buyers. Daniel was always very communicative from the start and leads the firm impeccably. Once we had an offer, Alice looked after the process, dealing professionally with our solicitors and buyer to ensure there were no delays in the process and if there were, these were identified and resolved quickly, this was really appreciated. All in all, we had a great experience with Thorgills and would happily recommend them as one of the best agencies in the area.

Vishay · 14 June 2021

★★★★★ 5/5

Google

I found Thorgills to be very friendly, efficient and professional throughout the whole process of selling my property. I appreciated that Daniel and Laura were clear, open and honest from the outset. They gave me regular updates and started viewings quickly and professionally, applying a flexible approach with a third party who were renting the property. Once a buyer was found, I continue to be supported by Alice who approached this next stage in a friendly, professional manner. Although it was a challenging, stressful process at times, without her regular updates and support, I am not sure I would have got to completion in one piece! I would highly recommend Thorgills Estate Agents for all your property needs.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 14 June 2021

★★★★★ 5/5

Google

It has been more than a year since Louis King was our property manager. We appreciated his prompt response and his effort to resolve our problem. Also, he was always on top of everything and kept us informed. He handled everything with professionalism and made the process as smooth as possible. Our sincere gratitude goes out to him for everything he has done.

Sung · 14 June 2023

★★★★★ 1/5

Trustpilot

Don't bother...

Shown a property in which I thought an agent would shown me the rental.Turned out it was Lorraine who only did Saturdays and was of no help at all. She wanted to stay outside the property whilst the tenant sold me the rental. She knew nothing about the property and couldn't understand what Lorraine was even doing there. Absolutely useless. Phoned the office to provide feedback to Sophie, who told me I was being unresonable when I asked why a qualified agent wasn't there on site. She then told me she had a other appointment to get to and put the phone down.Absolutely clueless.

Unhappy · 8 May 2021

★★★★★ 5/5

Trustpilot

Aqib at Gibbs Gillespie gave honest…

Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.

Ruby · 21 May 2026

★★★★★ 5/5

Trustpilot

Selling Your House Made Easy

Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.

Carlo · 16 July 2024

★★★★★ 5/5

Trustpilot

A fantastic company, office and team - use them!

We cannot reccomend Gibbs Gillespie enough. Leah and her team in the Ealing Broadway office were exceptional from start to finish. She suggested an initial selling strategy to enable us to 'test' our marketing price and we ended up acheiving a full asking price offer within just 4 viewings and less than 3 weeks on the market. Her team are brilliant, very knowledgeable and worked with us throughout the whole process to ensure the sale went as smoothly as possible. Buying and selling is a very stressful process but Leah and the team went above and beyond. We also wanted to thank Irene who progresses the sales within the team, she was always on hand to help us with any queiries and her chasing and proactive approach ensured we acheived the outcome we needed for our exchange and completion date.

Hannah · 29 April 2024

★★★★★ 5/5

Trustpilot

We had a issue with our boiler and no…

We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.

Manjula · 31 August 2022

★★★★★ 1/5

Trustpilot

When renting our apartment we decided…

When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware

Sheila · 20 January 2021

★★★★★ 5/5

Trustpilot

The team at Gibbs Gillespie(Ealing…

The team at Gibbs Gillespie(Ealing Broadway) have been a complete joy to work with on my house - buying journey. Luke & Rohann were highly professional & helpful when showing me around properties, & Leah has been very proactive, helpful & efficient throughout the process; she is always calm, positive & amenable, & has helped me with updates & answers to queries throughout the process. Leah, Luke & Rohann make an extremely efficient, positive & friendly team.In addition, Irene has been a positive & upbeat presence, collating everyone's input & keeping all parties updated.

B · 25 April 2024

★★★★★ 5/5

Trustpilot

Massive thank you to Davina Cole!

Massive thank you to Davina Cole!I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful. I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.

Nish · 19 April 2024

★★★★★ 5/5

Trustpilot

Letting Agents

Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process. Exceptional service from Richard Frost at the Gerrards Cross Branch.

Matt.S · 18 June 2026

★★★★★ 5/5

Google

I had a great experience viewing properties with Nicole, she was very professional and efficient, and listened to my needs! Even though I didn’t find a property through her/Gibbs Gillespie, I still value the help that she gave.

Ryan · 19 March 2026

★★★★★ 5/5

Google

We really appreciate the guidance we have received from the outset with Thorgills - from initiating a search for a place to buy right up until completion on our purchase. Alice was the voice of calm reason when we've felt worried and was incredibly efficient. So reassuring! We would definitely want to work with Thorgills again in the future - although we're hoping to stay put for a little while now!PositiveProfessionalism

Eleanor · 18 June 2022

★★★★★ 5/5

Google

Special thanks to Sara from Chiswick branch. 10000000000 apologies if we have been rude to you or any of your mates at any point. Inspite of it being a mistake from your 3rd party client end we wanna tell you that, you handled that very well and provided the best solution. Which makes your services 5/5. Thanks to whoever the founder of Thorgills is for hiring professional employees. 👌 cheers

Me · 14 June 2022

★★★★★ 5/5

Trustpilot

Helpful office and priceless move manager!

I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!

J.Steer · 15 December 2024

★★★★★ 1/5

Trustpilot

Worst estate agents in town

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.

Le · 5 January 2026

★★★★★ 5/5

Trustpilot

A very special thanks for Leah Verasammy (Ealing Broadway)

One of the best estate agency I must say. As a tenant we have been almost all agencies in uk as a tenant. But here I came as a tenant and ending up as owner!!! And I must thanks Leah Verasammy from Ealing Broadway branch. She is the most wonderful person we came across.Without her help this journey would never been possible. Since the day we dreamed of buying the house we were living Leah was always there to help. She even help us with our own lawyer when we were struggling with documents and she just call me and offered her help without even asking!! she sort everything out by herself. Honestly There is not enough word to thank or appreciate for how she helped us, her dedication to work for people is just wonderful.

Tanzia · 11 March 2024

★★★★★ 5/5

Trustpilot

Recently purchased a property with Ginbs Gillespie

My husband and I recently purchased a property with Gibbs Gillespie and we had Leah Verasammy and Rohan Berry from the Ealing Broadway office help us each step of the way. From the beginning, they were responsive, helpful and went the extra mile particularly towards the end when there were a few road bumps that threatened to delay the completion of our purchase. Leah would make the extra effort, taking the initiative to call us and the sellers to find out exactly what the problem was from both sides and ensured that any miscommunication issues were resolved quickly so that we were not left without a place to live indefinitely. We would recommend them as sales managers and property agents!

Hannah · 8 December 2024