Trusted Agent profile · Brentford
★★★★★
897 reviews across 2 platforms
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie together with Thorgills's office in Brentford, at 44 High Street, is rated 4.2 out of 5 across 897 reviews on two platforms, including 433 Google reviews rated 4.6.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleOverall I've been really impressed, from the quality photography, to the ongoing communication, right up to getting our property exchanged. So many members of staff that clearly care about what they are doing and helping clients. highly recommended.
5/5
TrustpilotExcellent service!!
I have just renewed a tenancy agreement with Gibbs Gillespie with my existing tenants. With the expertise of Leanne Watson in the Lettings Team this process was done professionally, efficiently and in the usual exceptional friendly and polite manner.
5/5
GoogleKat Felton in the property management department at Thorgills is a pleasure to deal with. She efficiently handles the day to day running of my property and, when the less routine matters crop up, she is easy to talk to and very helpful.
1/5
TrustpilotUnprofessional
Ruislip office has appaling customer service. Never return calls or emails. Told blatant lies by sales staff. Manager refused to speak to me when I asked to complain so I commented on the unprofessional attitude on their Twitter account only to be blocked ! Avoid !!
5/5
GoogleHaffeeza Rasheed- Many thanks for your excellent service and your professionalism and care. I dealt with Thorgills for two years and you were always caring and offering help in an excellent way. I wish you all the best and many thanks
5/5
TrustpilotPleasant experience
Mr Harry Rai has shown me two properties in Uxbridge; he is very knowledgeable about the area and has excellent communication skills. He genuinely exuded a positive persona and made the property viewing experience smooth and comfortable.
1/5
TrustpilotHorrific Rude Staff
I have never met an estate agents that are so badly organised, rude and fundamentally disrespectful. They have no interest in their tenants whatsoever and are only out to try and get more money. Avoid at all costs and save yourself a lot of trouble!
1/5
TrustpilotScammers !
Scammers !! gave my neighbours next door 6 weeks sole agency contract at a very low percentage and came in pushing me to sign a contract at a sole agency at double the percentage!!! with for a 16-week contract!
5/5
GoogleAhmed Salat - thanks for finding me the perfect place so quickly!! Professional and friendly, he made the experience a total pleasure - will highly recommend him and the team to anyone looking to find their ideal place to rent!!
5/5
GoogleHave used Thorgills Brentford each time I've had a change of Tenancy over the last 5 years and highly recommended. Haffeeza Rasheed has always been very good to deal with and always keeps me updated on progress.
5/5
GoogleVery knowledgable agent and just get the job done. Simon valued my penthouse and was very confident in the rental figure he gave which I thought was on the high side but he delivered with a great tenant within one week.
5/5
TrustpilotProfessionals
Professionals. They know what they are doing and very competent in handling a customer.
5/5
GoogleAs first time landlords we have found Kat Felton in the propery management team to be excellent in keeping us informed with any queries the tenants have and in dealing with any issues that may arise.
5/5
Trustpilotselling journey
excellent communication,very understanding and friendly team supported throughout our selling journey
5/5
GoogleI had an unpleasant start with Thorgills, but dealing with Haffeeza Rasheed towards the end of my tenancy made it all better. She is very patient and she saw every issue through to the end.
5/5
GoogleWorking with Thorgills is always a pleasure. The process is always smooth, and the staff are great. Kat Felton specifically was always very helpful, she responds quickly, and was lovely to meet. Thank you
5/5
GoogleHaffeeza has recently helped me through a change of tenancy and he has been responsive and helpful with a process I was not at all familiar with - very grateful for the help!
5/5
GoogleA great service from Ed and all the team at Thorgills, Brentford. Good communication, diligent and professional. I have used Thorgills before and will have no hesitation in using them again. Again, thanks to all.
5/5
GoogleTOBY of this office has finally found a perfect place for me and my family. Agent with this much responsibility and professionalism must be awarded. Will definitely work with him again in the future.
5/5
GoogleThorgills have been a pleasure to deal with. We've marketed our own property and bought through them and have had an excellent experience with both. Highly recommended.
5/5
GoogleBeen using with them for several years as a tenant, and now as a landlord. Proactive company, good staff, Kat F. from property management always pulls through, timely, organised and understanding.
5/5
Trustpilotget a great service
Dear R F, Thank you for your 5-star review. We’re delighted to hear that you’ve received great service from the Gibbs Gillespie Gerrards Cross team and that you always find them helpful and approachable. Providing support no matter how big or small the issue is something we truly value. We really appreciate your kind words and your continued support. The Team at Gibbs Gillespie Gerrards Cross
5/5
GoogleI deal with with Kat, Andre and Temi on regular basis and it's been a pleasure. They're very efficient so we can get the work done as quickly as possible.
1/5
GoogleLack of full support, left on my own to address issues in the house I rented through them and for which I explicitly ask to be solved in advance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
