Trusted Agent profile · Brentford

Gibbs Gillespie together with Thorgills Brentford reviews

4.2

★★★★★ Great

897 reviews across 2 platforms

44 High Street, Brentford, TW8 0BB

Gibbs Gillespie together with Thorgills's office in Brentford, at 44 High Street, is rated 4.2 out of 5 across 897 reviews on two platforms, including 433 Google reviews rated 4.6.

Google logo

4.6 / 5

433

Reviews on Google

This office

Trustpilot logo

464

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Brentford office, from every platform, shown as written. First names only.

1/5

Trustpilot

Worst ever

If I could give half star I would. They are extremely rude. This is the feedback for their pinner sales team.

Ankita · 23 May 2022

Agent replied · 13 June 2024

Dear Ankita Sinha,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Perfectly matching buyers and sellers

Very impressive. Gibbs targeted the right buyer and created the interest and experience. It is all about knowing the buyer and seller and matching their respective needs, which Gibbs handled very well. Thank you, job done well and quickly.

Kokab · 1 September 2023

5/5

Google

We have had a great experience with Tomek Cole from Lettings at Thorgills dealing with our apartment. He has been completely professional, supportive and flexible. We love working with him and he has made our experience with Thorgills a positive one. He has found great tenants for us and was positive throughout. We can’t thank him enough for his advice and help. Sheena and Tony

Sheena · 15 June 2019

1/5

Google

I will never use them again they took 300 plus from me they didn't want to give it back scumbag

Ot · 14 June 2022

Agent replied · 13 June 2024

Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I can’t recommend Thorgills enough. They are incredibly diligent and attentive, always going above and beyond to help suit the needs and availability of new clients/ tenants. We have been so impressed with the service we have received, especially from Amy Love! She has been continuously checking in and making sure we have everything we need ahead of our move.PositiveResponsiveness, Professionalism

Yasmin · 26 October 2020

5/5

Google

Professional, responsive and know the market. Liaise with Dan, Amy, Chloe and Louis who are all excellent to work with due to their strong customer service.

Simon · 14 June 2021

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Been with Thorgills for several years. Happy with the service received. My property manager Kat Felton and the property management dept are great. Highly recommend.PositiveQuality, Professionalism

Alan · 14 June 2021

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

I would highly recommend Thorgills' services for selling a property. We have just completed on our flat sale and have been really impressed with the professionalism and efficiency throughout. We accepted an offer within a few days of deciding to put the flat on the market. Great advice on the asking price and clear communication throughout the process.

Helen · 14 June 2021

5/5

Google

Very professional and prompt! I recommend the whole team!

Daniel · 14 June 2023

Agent replied · 13 June 2024

Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

absolute worst experience

absolute worst experience. they are rude and irresponsible staff who do not care about tenants but rather just see the money. they charge money for any and all services for the tenants and never support tenants for any issue.

Rob · 1 August 2023

4/5

Google

In my exchandes with Haffeeza i always apprecied her promptitude and good humeur. From Chantal at BrentfordPositiveResponsiveness, Professionalism

Issanaa · 14 June 2022

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Ive been working with Thorgills property management for a few years now and I have been very impressed with the service they provide. They've really made this task easier for me. Kat Felton from Property Management in particular has always been one step ahead in the activities and has been huge help in keeping on top of things. Highly recommend.

Shima · 14 June 2020

1/5

Trustpilot

Terrible experience

Terrible experience ! The sales people are very arrogant when they are talking to the customers. I hope they realize the market and understand that keeping customer happy and talking to them politely is the basic principle to any business.

Anonymous · 22 May 2023

5/5

Trustpilot

Harry Thornhill (GIBBS-GILLESPIE)

Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.

Keith · 4 June 2023

1/5

Trustpilot

Ruislip office - awful

Ruislip officeAppalling lack of communication - no replies to emails, calls not returned, messages lost or not understood

Alex · 29 March 2022

Agent replied · 13 June 2024

Dear Alex We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Google

5 stars for Louis King! MVP!

Aidas · 14 June 2023

Agent replied · 13 June 2024

Aidas Bajorūnas, thank you for your kind review; we are happy to pass along your comments to Louis.

5/5

Trustpilot

Efficient service

Efficient service, Josh quided us through every part of the process, would highly recommend Gibbs Gillespie

Mrs · 18 June 2022

Agent replied · 13 June 2024

Dear Mrs Fines,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

I found that honest straight talking…

I found that honest straight talking from this agency has help us find the right marketing strategy.

Dylan · 28 April 2022

Agent replied · 13 June 2024

Dear Dylan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

This review is for Harry Rai at Gibbs…

This review is for Harry Rai at Gibbs Gillespie's Harrow office.Harry showed us a development recently and I was very impressed by his knowledge, courteousness and friendly approach.He took the time to walk us through the various features of the specific property and proactively engaged with us in order to clear up any uncertanties.Thank you for your time Harry.

Ali · 18 February 2020

5/5

Trustpilot

Moved from an international location

Moved from an international location, Liam set me up and was very helpful overall. Sadly I had to relocate and the move out process was very simple. 100% recomended!

Matthew · 11 January 2024

5/5

Trustpilot

Although I didn't use Gibbs Gillespie…

Although I didn't use Gibbs Gillespie Estate Agents to sell my property, they were fantastic at supporting me through the process. They were honest through difficult times, and I highly recommend them.

Mandy · 27 October 2023

5/5

Trustpilot

Paula chapman and Aqib Hamid both…

Paula chapman and Aqib Hamid both extremely helpful and professional members of your staff.

Maria · 4 August 2022

Agent replied · 13 June 2024

Dear Maria We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

2/5

Trustpilot

Lost Sale

The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.

Goldry · 27 September 2023

1/5

Google

Thorgills appear not to be able to deliver on even the basics of our letting agreement. If you are considering letting your property, I strongly advise that you try other agents before you go to Thorgills. A very, very expensive decision to use them. Multiple issues now being referred to the ombudsman.NegativeQuality, Professionalism

Charles · 14 June 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gibbs Gillespie together with Thorgills's Google reviewsLeave Gibbs Gillespie together with Thorgills a review
The Trusted Agent

Is this your office? Claim your page.