Trusted Agent profile · Brentford
★★★★★
897 reviews across 2 platforms
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie together with Thorgills's office in Brentford, at 44 High Street, is rated 4.2 out of 5 across 897 reviews on two platforms, including 433 Google reviews rated 4.6.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotHarry Rai- Great professional
My boyfriend and I just started our search for a house, and we were fortunate to meet Harry Rai. Harry has shown us a couple of apartments in Uxbridge an area we were not familiar with. During the viewing, he was very insightful and shown a great amount of knowledge about the flats and the area. We wish all our viewings were with someone like Harry.
5/5
GoogleVery happy to be using Gibbs Gillespie to purchase my first property. Have found them friendly, responsive, helpful and well-informed with particular mention to Ryan.
Dear Indy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe rented a property in Chiswick through Thorgills and the service was quick, friendly, and efficient. We dealt with a lovely lady called Amy who was a pleasure to work with.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe have worked with the Thorgills property management department for a few years and have always found them extremely helpful and polite. Over the years we have built up a good relationships with Kat, Temi and Andre, who tend to be the favourites amongst our office staff. As a contractor, it’s always a delight working with clients, who are down to earth and easy to liaise with.
1/5
TrustpilotI am appalled by the unprofessional
I am appalled by the unprofessional, terrible and rude service which was provided by this company over the years. They do not know how to respect tenants in any way. Their customers are nothing for them and they have very little professionalism and respect for these within their office. Avoid at all costs if you want to keep your sanity!
2/5
TrustpilotToo expensive
Too expensive. No involvement of the landlord They told me no one can rent my flat except them Once I ended the contract with them The rent is higher after I left them I would not recommend using them again as a landlord.
5/5
TrustpilotJordan from Gibbs Gillespie gave us the…
Jordan from Gibbs Gillespie gave us the confidence we had chosen the right Estate Agents to handle our sale from beginning to end.
Dear Terry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotSimply Rubbish
Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie literally.
Dear Zaid,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
TrustpilotPriceless Service At Gibbs Gillespie
As always, Sam gives clear, thoughtful and valuable advice about all the options which we have. Selling and buying homes are the biggest decisions and investment most of us make and knowing that Sam has our best interests at heart is priceless.
5/5
GoogleA lovely company to work with! They were never pushy with us but very responsive and quick to ease any of our worries.PositiveResponsiveness, Professionalism
Dear Charlie Picton, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent customer service. Communication with Luigi and Dannie was first class throughout the selling process of my flat. Thanks again.
5/5
GoogleA big thanks to our property manager - Louis for his help (always getting immediate responses!) and professionalism in the past few months.
Dear Jola, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotunresponsive and rude
Completely unresponsive and unhelpful. The representative I spoke with on the phone multiple times was incredibly rude. Do not recommend.
Dear Sofia M.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleUsed Thorgills for a while now and Haffezza has been excellent and always helped deals go smoothly.
5/5
GoogleI am very happy with Thorgills management service. Kat is always there whenever we need support. Thanks!
1/5
TrustpilotAwful service
Awful service, do not use the Ruislip Branch!!! Staff are rude, arrogant and feel they can underprice your property by a ridiculous amount. What makes me laugh is that they are advertising properties WAY beyond their actual price. I guess they just want quick commission. I would NOT recommened - their agents are also useless, unknowledgable and have no idea about the properties visited to view.
5/5
TrustpilotProfessional, Informed and friendly
We had 3 Estate Agents view and value our property. Lucy from Gibbs Gillespie was by far the most professional, informed and friendly.
Dear Peter,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotBrilliant
Brilliant, friendly, professional service throughout the whole process. George & the team were there to make the whole process as smooth as possible
Dear Tina, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotHad about 25 viewings & obtained offer…
Had about 25 viewings & obtained offer above asking price. The branch kept chasing to ensure exchange took place.Great service all round
Hello Alexander Guberman, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
5/5
TrustpilotHighly recommend the Rickmansworth Branch
I’m very pleased I chose Gibbs to sell my property. I highly recommend the Rickmansworth branch. I was regularly updated with updates on the progress and they went above and beyond to help me. Thank you.
1/5
TrustpilotDear Mr Paul from Pinner Branch hoping…
Dear Mr Paul from Pinner Branch hoping to speak with you as nobody seems interested from your branch to get back to me in spite of every staff knowing about my greviences Regards Agnelo
Dear Agnelo,Thank you for your feedback. Please email your complaint to customerservices@gibbs-gillespie.co.uk to enable me to look into this further. Which office have you been dealing with? What does your complaint relate to? Who have you been speaking to about this matter?Once we have the above information we will be able to revert back to you.Kind regards,Paul Gillespie
5/5
GoogleThe service is very good and prompt. Quick resolutions to any queries, kudos to property management, specially to Louis King !!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Nikki @ Property Management
5/5
GoogleI have been working with the property manager Haffeeza, she has been a pleasure to work with and is highly professional.
Dear Shivam, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Many thanks, Daniel Cole Lettings Manager
1/5
TrustpilotIt's the first time I've rented a house…
It's the first time I've rented a house for this agency and I don't recommend it. It's a terrible agency it doesn't help Tenants when it's in trouble my house caught fire and I never had support, and they're an agency that only sees the owner's side of the house The Tenants have no right to anything
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
