Trusted Agent profile · Brentford
★★★★★
897 reviews across 2 platforms
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie together with Thorgills's office in Brentford, at 44 High Street, is rated 4.2 out of 5 across 897 reviews on two platforms, including 433 Google reviews rated 4.6.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotI really can't thank Gibbs Gillespie…
I really can't thank Gibbs Gillespie enough for all their hard work and unending patience. The house we were selling wasn't exactly the easiest property to market but they've done a fantastic job and we're now on our way to completion. Thank you.
5/5
GoogleHad a great experience with Thorgills. Was very easy process from start to finish, Simon and Tomek were very helpful and helped me find a long-term tenant. Highly recommend!
5/5
TrustpilotExcellent service from David Hewinson
Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotPoor customer service and company
Non-existent. Have been emailing for weeks about properties and get no reply. When calling I get told I will get a call back and no one ever does. Awful estate agents and will be letting others know to avoid.
Dear Jessica,We're sorry to hear about your recent experience and we would like to make things right. Could you please let me know which office you have been dealing with and I will look into this?Kind regards,Jo
5/5
GoogleBig thank you to property manager Abbie Lomo Dash from 44 High Street, Brentford branch for customer oriented work style.
Dear Roman Ber Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExperience with Louis having him manage my properties for multiple years, has been absolutely exceptional. Always prompt and very helpful.
Dear Sara Hemmings Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat letting service and advice (Satyen Lakhani - Rickmansworth branch)
I just wanted to post a few lines about Satyen's help in negotiating a favourable Lettings contract for me.He has always been super helpful and tenacious; and happy to go above and beyond in order to help out a client.
4/5
GoogleThe team at Thorgills did an excellent job of selling our house in challenging conditions. They remained enthusiastic, motivated professional and positive during the whole process from start to finish.
Dear Mary Mcgovern, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleGreat service from Louis, very helpful and response is always quick!
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience with Louis!!
3/5
TrustpilotA decent sales team let down by a poor…
A decent sales team let down by a poor Lettings team especially a certain CT; she thinks she knows better than her customers.
Hi Jon Arno, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
1/5
TrustpilotUnauthorized deductions of rental…
Unauthorized deductions of rental without prior notification or agreement, and they carried on for three months before getting resolved despite complaining on day 1 when illegal deductions was made.Avoid it if you don't want sub-standard Services from estate agent.
1/5
TrustpilotPoor Service
I was a tenant in Hatch End and had very poor service. Very slow to deal with issues, especially if they involved the building management company. But very quick to take every pound they can justify off your deposit.
Dear Graham,We can see we responded to your complaint in January and we explained we could not find fault in our handling of these matters and cannot fault the customer service provided to you.We empathise you are frustrated, however your dissatisfaction relates to actions/non-action from Mayfords Block Management which we are not in a position to comment on. We are satisfied we followed up with Mayfords on your behalf and we updated you accordingly.Finally, I can see you have agreed the deposit deductions and the deductions proposed are inline with the TDS guidelines and Landlord's request.Kind regards.
5/5
TrustpilotI would recommend Gibbs Gillespie with…
I would recommend Gibbs Gillespie with confidence.My sales manager at the company was excellent and there with any advice that I needed. I couldn't fault my experience with Gibbs Gillespie.
Dear Sheila,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
GoogleI manage a number of properties in Kew Bridge which Thorgills have assisted us in finding tenants for. Toby & Tomek are great in getting the properties let and Haffeeza (Property Manager) is fantastic, very knowledgeable and super helpful. I also have to mention, the girls in the administration and renewals team - Amy, Alice and Katie - 5 star service all the way. Thanks guys.PositiveResponsiveness, Professionalism
5/5
TrustpilotDanny Bedborough helped me out a lot…
Danny Bedborough helped me out a lot with my want to move into a new property. He was patient and explained the process very clearly to me, as well as giving me good advice on how to approach moving in
1/5
GoogleVery poor customer support,especially during check out and end of tenency.
Dear Thulasi T, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotI with I could give 0 to a guy called…
I with I could give 0 to a guy called Mark and a girl called Georgia. Awful, unprofessional human beings!!!
Dear Lydia White,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleWhat can we say! Diligent, honest, hard working, professional, accommodating. Hafeezah, Louis, Kat are people with integrity and respect. A pleasure to work for you! Thank you!
Dear Muhammad Naeem, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Nikki Property Management
5/5
TrustpilotI am very satisfied with the service…
I am very satisfied with the service received and big thanks to sell manager David and moving Manager Kasha for their dedicated service all the way.
Dear Omar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotPoor comms after appointing the agent.
Good comms up until we signed for the agent to sell the house. After that things went downhill. Right now I’m trying to talk to the agent about a low ball offer we received. Still waiting (3 hours) for them to call back.
5/5
TrustpilotHighly recommend Gibbs Gillespie
We have used Gibbs Gillespie for over 15 years. To sell properties but more recently to let our property and they have always delivered. The team are reliable, communicate consistently and very approachable. Victoria and Kelly in the Lettings office have always gone above and beyond to ensure our needs are met. Highly recommend Gibbs Gillespie.
5/5
TrustpilotGood reasons to choose Gibbs Gillespie
A great team who work in synergy with each other, excellent communication policy of keeping you informed at all times and operate at a consistent professional level.
Dear Steve,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotHarry Rai was an excellent professional…
Harry Rai was an excellent professional when showing me around Bourne Park on two occasions recently. Was informative and honest.
5/5
TrustpilotI am very grateful to the whole team…
I am very grateful to the whole team for their help, patience and understanding at all stages of our work. Thank you very much.
Dear Olga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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